BuyCostumesReviews 27

This site is horrible! Please save your time and money and look else where!

I ordered two costumes both of my daughters October 8. I promptly received an email confirmation of my order and had a "guaranteed" shipped date of October 15. In the days before I should have received my order I was getting nervous because I never received a shipping confirmation email. On the 15th I called and they oddly asked when I needed the costumes by. They said they would escalate my order and have it shipped. The next day, still no shipping confo. I called back and they asked the same question. It was a Friday and I was told that I would get shipping confirmation by Saturday. I got nothing. I called back Sunday, now October 18, and they asked when I needed my order. I told them Monday. They placed me on a 20 minute hold just to come back and say they could not get ahold of anyone in their distribution center. She told me that if I did not get shipping confirmation by Monday they would go ahead and cancel my order. Whelp I did not want the headache. So I had her cancel my order then.

Please save your time. These were costumes for my kids and I really did not want to disappoint them. I went ahead and placed my order through a more reputable site. Of course all of the time that was wasted waiting I had to pay extra for express shipping.

I was quoted a guaranteed delivery date of October 1st, when that date came it changed to October 13th, now it is October 13th and I still do not have my costume. I have sent a number of emails and called them. Everyone I spoke to guaranteed that they had it in stock and that they would ship in time for the new guaranteed date. After my last email they then stated they did not have the costume and that they were dependent on the manufacturer to ship them the costume and they haven't received it yet. Customer service is poor and they don't know what they are talking about. If I would have known it was not in stock I would have tried to get the costume elsewhere to get it in time for Halloween. Now there is weeks wasted and I have no costume and I have to rush around last minute finding one which I didn't want to do ordering this last month! Please do not order from them as they are false in their shipping times!