I had a nearly new phone that was an elderly family member's, and she suddenly passed away. I needed help learning how to contact the carrier to unlock it. Customer service helped me and the same representative kept checking in with me to update me and let me know the progress they were making in processing my phone. In the end, I was paid more than the amount I was initially quoted. Very satisfied and highly recommend!
Felt the company "low-balled" me at time of settlement. However they did provide the purchase funds quickly once I accepted their offer. I would advise future selling clients to fully document their phone's condition and the advertised purchase price prior to shipping their phone off.
They make it very easy with their return shipping - and while I would've liked more for my cell phone, they certainly did not lowball me. It was a fair price. Also, received the check in a timely manner, which I appreciated.
Buyback Boss makes selling your old devices simple. Fill out a form, get a label and a few days later you get paid. Great customer service and a liaison to assist through the process really set them apart from the competition.
When I qualified my iPhone I describe it like good condition. I hit a box yo send it there do I didn't have to pay anything and after they received and check the phone they told me my phone was in mint condition and I received even more than anticipated! Very happy. Besides there was always someone checking about the process.
Buyback Boss is definitely someone I would continue working with! Always a great experience. Customer service, attention to detail are on par and they are always in touch with you throughout the whole process. This is someone I would also seek and work with. Very friendly! Kudos!
Price competitive and quick turn around. Would definitely use again.
This "business" is a total scam and fraud. They will provide you with nice estimated value and upon receiving your phone they will find some non-existent issues. Then you will receive email offering to pay you $0. I guess they think is funny. Stay away from this fraudsters.
If i could give ZERO STARS i would. I have never worked with such a poor buyback company. They did not even give me 25% of their estimated buyback cost and I turned in completely top quality, top condition products. They made up a completely fictional problems that cannot be backed up. I could've sold these for more online then they offered me. I will never use this company again, absolutely the worst. A scam.
Buybackboss can't be trusted. I sent in my iPhone 8 Plus (flawless) they sent me a picture of a scratched up phone claiming to be mine. Saying they can only offer $59.00. Stupid people, I took pictures and a video of my phone before sending it in and clearly the comparison shows it's not my phone. My screen didn't have any scratches. The picture they sent the phone had dust on it and the screen was jacked up. Don't trust this company
Was promised $171 on line for my iPhone X Verizon 256GB which was in excellent condition. I sent it to them in the original box with the brand new earphones. Once they received it, they stated the battery was bad (I had never experienced a problem with the battery) and offered me $40! When I told them I wanted my phone back in the exact condition I sent it, I was told that they no longer had the original box and new earphones. They essentially held my phone hostage. What BS! After much back and forth, I was able to get them to pay me $100. I will never do business with them again and I would not recommend them to anyone. Notice all the bad reviews and how they have an "explanation" for all of them. Seller beware!
SCAM. SELLER BEWARE. I sent my mint condition iPad Pro to them after getting a reasonable quote and they then offered a much lower price upon inspection, claiming the screen was scratched. Expecting such a scam was a possibility, I photographed the iPad in detail before sending and can verify it was in perfect condition, which also makes sense because I used it very lightly, at home, and babied it, for less than a year. Then, when I declined their offer and requested they send the iPad back, they sent it back WITHOUT all the accessories and Apple box I sent the iPad in. So, they stole my box and accessories, reducing resale value, and scratched my iPad. They refuse to make restitution and I will be taking them to small claims court. AVOID. SCAM.
Giving one star but should be zero. Was quoted $638 trade in on my iPhone 12 Pro. When it was received the revised quote was half that as buybackboss claims extensive scratching that was barely visible in the pic they sent me. Definitely a bait and switch as they quote the most and revise the offer once they have your phone and assume you just want to finish the transaction. It's been 5 days since they low balled me and they still have not sent payment.
I have sold phones else where and recommend trying any other service to buy used electronics. They obviously take advantage of people and use sketchy practices to offer the most and pay the least.
Hi William,
I am up to speed on the order details! The device in the order you are reviewing is an iPhone 12 Pro. The device condition the order was described to be was the “Good” condition, meaning the device was fully functional and could have signs of use with no major cosmetic damage. When your device completed testing by our expert operations team, the device was found to be “Fair” condition. Our “Fair” condition is for fully functional devices that have signs of heavy use such as deep and excessive scratches, dents, or scuffs and screen scratches that are deep enough to be felt. Your device has signs of heavy use in the form of deep and excessive scratches on the front glass. The scratches were also deep enough to be felt during our testing process and were prominent enough throughout the screen to still be visible while the screen was on. We were able to send clear photos of this wear with the screen both off and on to you during the order process.
I’m sorry to hear your feedback, however we do not operate under a bait and switch mentality and did not force you to accept the tested device’s offer. Once your order was tested, we emailed you the testing results and asked how you would like to proceed with your order. You voiced your feedback in your response and we immediately offered to have your device sent back free of charge if you were not satisfied. You still elected to proceed with payment and provided feedback of another offer you received from AT&T. Because you provided new information of another offer, we wanted to be absolutely sure you didn’t want your item returned to pursue the AT&T offer and asked you to verify how you wanted to proceed once more so we could ensure the order closed at your choice. Once you confirmed, we sent payment to you the same day.
We find our customers usually describe their device’s perfectly and no re-quote is necessary! If an offer is ever lower or higher, it is always communicated to the customer for approval as we believe in fair prices for the devices we receive. Please feel free to reach out on any future orders for help on condition selection. We are happy to walk through placing an order to ensure the appropriate condition is selected so there are no re-quotes necessary.
- Brittany at Buyback Boss
They get your device and then offer you $10 when they first offered $111. Very dishonest company. They said after 10days I had a ghost image in my phone which I did not. And then came back to me with a $10 offer... please don't use this service. Walmart offered 50. Should have done went that route
Hi Amanda,
I'm sorry to hear your feedback. We work hard to ensure every customer leaves with an awesome experience! I can assure you we operate with 100% transparency and honesty.
You placed an order with us to sell a Samsung Galaxy Note 8 Factory Unlocked 64GB “Mint” device.
Your device was received and tested by our operations team. During testing we discovered the device had ghost image and was locked to the Sprint network. Ghost image is an issue that happens gradually over time and the most common screens displayed are what get burned into the LCD.
Due to the ghost image, the device’s condition was updated to “Broken” using the condition guidelines listed on our site. We contacted you with the device report and adjusted offer. We also offered to send a photo of the ghost image present on the device, however you didn’t opt for one.
You let us know you did not want to proceed with the offer and we were happy to send your device back free of charge.
If you have any questions, please let us know by emailing us at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
I was offered $139 for my iPhone SE and when they got it they told me it would be 5 to 7 days before they even got to it to check it out because they were behind because they were getting 600 phones a day. The website said I would receive my money within five business days. They offered me $80 because they said there was scratches on my phone which I have pictures of that. There was none when I sent it off. After several days of going back-and-forth they finally came up to $140. It took three more days for them to process my payment. Processing my payment through another company took another two days so all in all it took almost 2 1/2 to 3 weeks for me to get my payment. This place did not do anything they claim online, and it took forever for me to get my money I would never ever use them again.
Sent a phone in like new condition. They got it and said the screen had deep scratches in it. No no no way! Only wanted to give 1/2 of what was offered. IPhone XR. I am so upset right now! I also packed it real well.
Hi Tim,
Thank you for taking the time to leave a review and I'm sorry to read the feedback provided. I can assure you that our evaluations are honest and accurate. Our priority is to give the most value for your item and provide a clear process so you know what to expect. I can also assure you that we do not change or modify any customer items. That would be unethical and we do not operate that way.
In the order placement process, you choose the condition that best fits your device. You selected the "Flawless" condition for your device, when you selected the "Flawless" condition the requirements are listed for you to review. One of the requirements is for the device to be completely free of any flaws or scratching. This is because future customers looking to purchase a Flawless condition device will review their item with a keen eye to ensure they received a mint condition item. In order to maintain the integrity of our Flawless condition for all customers, the item must truly be free of any flaws. However, we did find that your device had signs of wear on the screen which we provided pictures and videos of for your review. We also offered to send your device back to you free of charge if you were not satisfied with our offer as guaranteed on our website. You had elected to have your order returned to you and we are happy to arrange for that for you.
Please feel free to contact us at support@buybackboss.com for any future orders. We would be happy to personally place your next order with you so we can ensure there are no surprises in your experience.
Thank you,
Casey at Buyback Boss
It's a bait and switch scam. They tell you one price upfront and then you send your phone in and they say the battery is less than 80%. They will offer your phone back, but who knows what they have done to it. I have sold phones to similar companies without an issue. Stay far away from this group.
Hi Deb,
Thank you for taking the time to leave a review and I'm sorry to read the feedback provided. I can assure we are do not operate as a "bait and switch" business. It's our priority to give the most value for your item and to provide a clear process so you know what to expect. I can also assure you that we do not make any changes or modifications to any customer items. That would be unethical and we do not operate that way.
In the order placement process, you choose the condition that best fits your device. You selected the "Flawless" condition for your device, when you selected the "Flawless" condition the requirements are listed for you to review. One of the requirements is for the device to have above 80 percent in battery health with no Service alert in the Settings application. Since your device had a lower than 80 percent battery health and a Service indicator (we sent photos over of your device so you could see what we were experiencing), your item fell under the "Faulty" condition. We communicated this information to you and offered to send your item back free of charge if your did not want to proceed. You elected to sell the item at the adjusted offer.
Please feel free to contact us at support@buybackboss.com for any future orders. We would be happy to personally place your next order with you so we can ensure there are no surprises in your experience.
Thank you,
Brittany at Buyback Boss
Chose this company because their offer was slightly higher than the competition. Sent in a phone that was in near perfect condition. After the phone arrived they sent me photos of a phone with heavy deep scratches in the glass. Not my phone! They dropped my offer by $30 and said I could take the new offer or they could ship back my phone with these scratches... Total scam. It seems this company is outbidding competitors and then undercutting people when the phone arrives. Do not use this company. I have 3 other phones to switch out and will never use them again.
Hi Steve,
I assure you we are not a scam. I could not identify your order based on your review. Solely off of the contents of your review, it sounds like your order was placed under our "Mint" or "Good" condition. The "Mint" condition requires the device to be flawless with absolutely no wear on the device. The "Good" condition requires the device to have light use with no heavy or deep wear.
Again, based off of this review, it sounds like we tested the device as falling under our "Fair" condition, which is for devices that are fully functional but show heavy or deep wear on the device. We are more than happy to send photos of the device to show what we are seeing on the device and only photograph devices that belong to each order. We have no interest in operating unethically and oftentimes issue our customer's original offers as payment. Our entire process is listed under the "How it works" page on our site which talks about each step all the way through to payment.
If you have any questions, please let us know by emailing us at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
I sent in my iPhone 12 Pro weeks ago. The staff immediately got in touch with and responded to my emails multiple times throughout the day so it thought it was a legitimate business. The second the said they sent my payment, Radio silence. I was told my check would be 3-5 days and It's been 3 weeks and I'm out $600 that I was promised and I can't even get my phone back. I have sent multiple emails and called and received no responses back.
Hi Denise,
We spoke and resolved your missing check in February 2022, but I wanted to leave an update here for anyone reading through. When searching your email, we only receive the order email testing results and a second email chain I started with you in addition to our automated order updates. I then searched our spam folder to see if your messages landed there, we had one of your emails land in spam. We marked your email as non-spam for future contact, so sorry for the one email that landed in spam. We followed up with you a total of 3 times to ensure you received the initial check we mailed to you in February. We did not hear back and checked to see that the check was cashed. Since the check was cashed this indicated to us that you received your payment okay.
If you have any questions, please feel free to email our team at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
Tried 3 different sites and pretty much same experience on all. Price quoted online, sent in phone after evaluation price dropped and choice offered to accept or return of phone. Took a few emails to confirm acceptance of offer. Only site I accepted and only accepted because phone was pretty much just parts phone. After all the hoops and time involved probably just be throwing any others away.
Hi Steve,
I'm sorry to read this feedback! It appears the device sent in was placed under our "Damaged" condition category, however the device we received had an LCD defect and a cracked back glass. Because of this LCD defect, it fell under our "Broken" condition which caused a $2 deduction to the overall price we could offer. It sounds like this may have been the reason for the similar experiences with other sites.
We'd really like to prevent any devices from getting thrown away, so please feel free to discuss any future devices with us so we can ensure the price you are quoted is what you expect. We'd be happy to answer any questions for you!
Thank you,
Brittany at Buyback Boss
Overview
Buyback Boss has a rating of 2.9 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Buyback Boss most frequently mention and mint condition. Buyback Boss ranks 8th among Sell Cell Phone sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ronald,
I can assure you that our evaluations are honest and fair. We are a small business of about 25 people and not only would damaging a customer's device be unethical, it would not benefit us as a business because the device would then be considered to be of a much lower value. Damaging devices would also put us out of business on reputation alone as a quick search online will show that we have served hundreds of satisfied customers.
The scratching we identified was light but can be seen at about arm's length under direct office lighting which is why we graded your devices into average condition. The frame of your device is in flawless condition and the scratching cannot be felt to the touch. Your device has clearly been well cared for and we did not mean to cause any ill-will with our evaluation. If you would like to provide us with the photos you described, I would be happy to take a look to see if there is anything we can do to improve your experience with us.
As mentioned in our emails, please note that any accessories sent with the device are recycled responsibly upon receipt of the order. This detail can be found on our FAQ page.
We are unable to send these back to you and are really sorry to hear about your dissatisfaction. In the interest of your satisfaction, we were happy offer a replacement payment of $25 that we sent through your preferred payment method as it seems like the detail about accessories was missed when placing your order with us. Again, we are very sorry for the misunderstanding and do not wish for you to feel that you are at a loss. Please let me know how if there is anything else I can do to improve your experience with us.
Thank you!
Casey at Buyback Boss