• Burt's Bees

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Burt's Bees has a rating of 3.76 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Burt's Bees most frequently mention lip balm. Burt's Bees ranks 76th among Skin Care sites.

  • Service
    3
  • Value
    3
  • Shipping
    2
  • Returns
    1
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate Burt's Bees?
Top Positive Review

“Excellent lip balm.”

Elizabeth W.
3/29/22

I love this lip balm. I had never tried it before, and got it in the mail as part of a beauty box sample. Not only does it feel amazing on my lips, but it tastes great too! Mine is Sweet Peach. It is also tinted. I highly recommend this product.

Top Critical Review

“Burts Bees Apologizes for offensive holiday Ad featuring Black Family”

shelia c.
11/21/20

I have a problem with your advertising with people of color. In the four pictures that your ads used, only one was a family of color without a husband and father. Why? Also there is nothing written or typed at the bottom of that particular photo. Why? When you advertise moving forward, include more than ONE BLACK FAMILY! You advertised three white families. Why? Your advertising sucks!

Reviews (17)

Rating

Timeframe

Other

Thumbnail of user elizabethw347
17 reviews
5 helpful votes
March 29th, 2022

I love this lip balm. I had never tried it before, and got it in the mail as part of a beauty box sample. Not only does it feel amazing on my lips, but it tastes great too! Mine is Sweet Peach. It is also tinted. I highly recommend this product.

Tip for consumers:
Check out their lip balms. I didn't know they had them.

Products used:
Burt's Bees Lip Balm.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandrap277
2 reviews
1 helpful vote
May 3rd, 2019

I always loved Burts Bees and their products, very nature oriented. I love their beeswax lip balm. They have a ton of skin care stuff, and it is going to take some time for me to try the best things!

Thumbnail of user sheliac38
1 review
0 helpful votes
November 21st, 2020

I have a problem with your advertising with people of color. In the four pictures that your ads used, only one was a family of color without a husband and father. Why? Also there is nothing written or typed at the bottom of that particular photo. Why? When you advertise moving forward, include more than ONE BLACK FAMILY! You advertised three white families. Why? Your advertising sucks!

Thumbnail of user henryh410
1 review
0 helpful votes
March 23rd, 2022

I bought an e-gift card for baby clothes. The process for ordering and getting it delivered was absurdly confusing -- obviously designed by someone who wanted to create something different and edgy, but who has no clue how e-commerce works. The person I ordered the card for likes the merchandise, but I'll never go near this site again.

Products used:
e-gift card

Service
Thumbnail of user terryt763
1 review
0 helpful votes
April 12th, 2023

Can't sharpen it. Color smears. Garbage. Cheap greasy flimsy shoddy overpriced rip off. Save your money.

Thumbnail of user sarahh552
3 reviews
3 helpful votes
September 30th, 2019

Great, natural products, especially like the pomegranate lip balm - it has just a little bit of colour.

Thumbnail of user samr199
77 reviews
47 helpful votes
August 6th, 2018

I buy burtz bees lip balm's all the time I feel like they are very comfortable to wear outside or under another lip product like a lipstick.

Thumbnail of user nicop7
61 reviews
129 helpful votes
April 11th, 2019

Burt's Bees is usually pretty good. I've never tried their makeup, but I like their skincare products. The only product of theirs that I've tried and didn't like was their eye cream for sensitive skin because I felt like it didn't really do anything.

Products used:
Lip balm
Sensitive skin eye cream

Value
Quality
Thumbnail of user darlenej252
1 review
0 helpful votes
November 13th, 2023

Don't remember where I bought it, but its a small tube of white cream. It smells awful. I've been using it; but every time I open the cap it smells like dirty feet. No one has told me my face smells bad so it must dissapate after putting it on. Whether its been firming my wrinkles haven't noticed but I do want the sunscreen.

Products used:
face cream

Quality
Thumbnail of user maryc3567
1 review
0 helpful votes
March 23rd, 2022

I like Burt's Bees products but I will never order from the company. I placed an order for 3 items but I only received 2. I emailed them 4 times and never got a reply - no offer to send me the missing item or a refund.

Tip for consumers:
Don’t order online, buy at a store.

Products used:
Lip gloss and hand lotion

Service
Value
Shipping
Quality
Thumbnail of user kristinad38
6 reviews
4 helpful votes
August 6th, 2018

I love Burts bees! I have their Lip Crayon and it goes on so smooth and effortlessly! The color is pretty and moisturizing. Definitely recommend!

Thumbnail of user jasonm305
2 reviews
2 helpful votes
March 2nd, 2018

They make nice lipbalms that make me feel less dry. I've also tried their facial mask product and I feel lightly refreshed

Thumbnail of user jennifery60
94 reviews
135 helpful votes
August 22nd, 2018

Probably the best lip moisturizer products out there. I have a hoarding problem with Burt's bees though, I have a whole bunch of chapsticks in random drawers everywhere

Thumbnail of user taurianaw
8 reviews
47 helpful votes
August 12th, 2018

I tend to get dry lips alot, especially during the cold season and i heard this was great for dry lips. I tried it and its a holy grail. My lips feel smoothe and soft for hours. I never have to reapply it as much as i would with any other gloss or balm

Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 10th, 2018

The pomegranate mint and shea butter chap sticks and lip balms are a must if you get dry lips or since fall is arpund the corner. Vegan and easy to find at any store

Thumbnail of user kathyg212
39 reviews
17 helpful votes
September 10th, 2018

I love it it can be a little pricey but it's so good to the skin it's lipstick makeup skin care is grest I love it

Thumbnail of user laurenn3
7 reviews
15 helpful votes
March 27th, 2013

This company makes great lip balm. I recently also started buying their lip gloss, which I love as well. They have fantastic products. They also sell products for the body and face, but I mostly just use their lip products. I should try out some of their other stuff sometime.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Discover why natural skin care products from Burt's Bees are the beautiful choice. Our natural personal care products work without harsh chemicals and are not tested on animals.

How do I know I can trust these reviews about Burt's Bees?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Burt's Bees?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related forum posts

Which brands have eco-friendly packaging?

Would love to help out the environment while I shop

What are the best vegan brands right now?

Hoping to find well-known brands that carry vegan products

What are your favorite cruelty-free makeup dupes?

I'm looking for cheaper, cruelty-free versions of higher end products.