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Burromax

Overview

Burromax has a rating of 4.7 stars from 482 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Burromax most frequently mention customer service, great experience and mini bike. Burromax ranks 3rd among Bicycle sites.

service
96
value
4
shipping
3
returns
3
quality
9
This company responds to reviews on average within 1 day

Instant Feedback

982 reviews
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California
2 reviews
7 helpful votes
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Super fast shipping
July 11, 2022

Shipping was fast for one of the bikes. The pre-order on the 750's are taking longer. Got the 750 in March still waiting for it to be shipped. Was told it'll take this long, customer service has been great!

Date of experience: July 11, 2022
Nebraska
1 review
1 helpful vote
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Amazing
September 13, 2022

Burromax is 100% worth the cost. We've had multiple crashes with 2 boys riding them and I love that they make replacement parts for every single piece on these bikes. You will not regret purchasing one of these amazing bikes!

Date of experience: September 13, 2022
Illinois
1 review
0 helpful votes
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Fun
July 20, 2023

Feels great cruising around with the kids on their electric scooters. Plan to buy them the smaller Burromax bikes soon, as they are both pleading for them now. When you cruise around on these, everyone you pass does a 180 wondering what the heck it is, big-time eye-catcher. Some Karens get mad thinking you're riding a gas-powered dirt bike around on a sidewalk, to them I laugh and tell my kids to not be like that when they grow up.

Date of experience: July 20, 2023
North Carolina
1 review
0 helpful votes
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Would have been nice to have a coupon for all the upgrades...
June 17, 2024
Updated review

Would have been nice to have a coupon for all the upgrades In the past.
Other than that your website works well.
Your customer service has always been very helpful.

Date of experience: June 7, 2024

Easy enough UX
June 28, 2023
Previous review

Easy enough UX. PayPal payment fast!

Date of experience: June 28, 2023
Minnesota
1 review
0 helpful votes
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Simple purchase
September 14, 2022

Visited the Borromax web-site and found the model we were looking for. A key decision for us was that it must have a headlight so that cars backing out of their driveway could easily spot her coming. The light is very bright and the motorcycle itself is well made, easy to assemble and requires little maintenance.

Date of experience: September 14, 2022
Oklahoma
1 review
0 helpful votes
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Very sturdy and well built bike
February 6, 2024

Very sturdy and heavy duty built bike. My 7 year old loves it. He rode it 1 time and we had to switch it to the 14 mph mode because he said it was too slow! Only thing I'm not a fan of is the tt250 still has lead-acid batteries instead of lithium batteries like the rest of them. We chose this brand because a friend of a friend said they have had one for over 5 years and never had any issues.

Date of experience: February 6, 2024
Illinois
1 review
0 helpful votes
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Awesome Awesome Awesome
September 11, 2022

Me 46, daughter 9, and son 6, love riding this mini-bike TT350R! Shipped incredibly fast, assembly was so easy, 8 mph and 18 mph works perfectly for switching back and forth for riders. Bike looks so cool too. I absolutely 100% recommend this product.

Date of experience: September 11, 2022
California
2 reviews
0 helpful votes
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Parts order
February 25, 2024

I was pleased to learn that they didn't have a replacement foot pedal for my sons TT1600 so they took one off a new bike and shipped it to us along with a couple of other parts they had in stock. That's customer service folks! Any of these electric bikes are useless if you can't get replacement parts (especially with a son who tends to break things on occasion) so hats off to Burromax for going out of their way. Much appreciated.

Date of experience: February 25, 2024
California
1 review
0 helpful votes
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Reliable
June 29, 2022

This thing has been tested and ran hard by both of my kids and it hasn't quit on us yet. The only thing that has failed is the toggle switch to switch from fast to slow broke when my daughter was learning. Luckily it broke in the fast speed and it forced her to learn more quickly. Other than that it's been fantastic

Date of experience: June 29, 2022
DO
1 review
0 helpful votes
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Pleased Overall
August 24, 2023

I like the fact that almost any part on their bikes are replaceable. My only complaint is the wiring from the controller to the associated connectors. For instance, the on/off switch wiring from the controller is very thin gauge and uses a tiny spade connector to the switch. This connector easily corrodes and there is not much additional wire to make an easy repair. Need longer wiring in general for repairs.

Date of experience: August 24, 2023
Oregon
1 review
0 helpful votes
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This bike company deserves more credit.
July 14, 2023

My experience has been great! They have everything you want in a electric mini bike here. Not only do they have great bikes, they have great customer service, and they have all the replacement parts you need on their website! I'm just amazing how this bike isn't more popular yet. There so much potential in all there bikes and the quality is really high for the prices they offer. I will be buying more from burromax!

Date of experience: July 14, 2023
Texas
1 review
0 helpful votes
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Quality product and fun to ride!
May 20, 2024

Just received the bike and so far it appears to a great product. After fully charging, I rode 11.2 miles around my neighborhood and still had 23.9 volts, 33% charge left. And I weigh 205 pounds.

Date of experience: May 10, 2024
California
2 reviews
1 helpful vote
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BUYER'S BEWARE!
October 10, 2022

Shady and unethical practices with this company. They will charge your CC as soon as order is placed whether item is in stock or not. You will then be charged nearly 3% of the price should you decide to cancel the order, even if it has not shipped yet. You will NOT get a full refund! This is a RIP Off! Do NOT buy anything from Burromax unless you are 100% sure before hitting the "Buy" button. That's what happened to me. In my case I was canceling my order so that I can re order it with a coupon code. Needless to say, they lost my business and I lost $61.35 for nothing! Lesson learned.

Date of experience: October 10, 2022
Ken F. Burromax Rep
over a year old

Corbin Y,
We regret the charge that Paypal imposes on you, the buyer, in the event of cancelled orders. Please understand their policy before using the service.
About 1 1/2 years ago Paypal changed their policy and they do not refund processing fee's of 2.9%.
In your case, becasue you used pay pal to pay for this item, we cannot refund processing fee's. Our records show your item was in stock and we would have shipped it--there was not a backorder. Anytime we do not have an item you are notified and asked if you would like to "preorder" items.

Pennsylvania
1 review
0 helpful votes
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One on one customer service
May 30, 2023

A friend had this same bike so we did some research on line and then called with questions.
The gentleman whom helped us was very kind and knowledgable. He took questions from our 8 year old son which we loved. The shipping time was quicker than expected as well :) We purchased the TT250.

Date of experience: May 30, 2023
Massachusetts
1 review
0 helpful votes
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Stress free
June 9, 2022

Can't say how grateful I'm for Bill the service Tech he has helped me so much with troubleshooting a TT 250 that is brand new and the throttle came with the wires ripped out. So I bought a new throttle and it still isn't working. Bill has help me for the last three days with emails and phone calls to help me figure out why I his bike isn't working.

Date of experience: June 9, 2022
Pennsylvania
1 review
0 helpful votes
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Had to replace the main control module on the red TT30 couple years back, you tech was really helpful with trouble shooting the problem. Also had to get two new rear tires for our TT350 one for each bike. Aside from the supply chain issue, parts arrive timely.

Date of experience: June 29, 2022
California
1 review
0 helpful votes
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Excellent Bikes
June 29, 2022

We have purchased 5 of these electric bikes and enjoy riding around the neighborhood with our Grandkids. Anytime we have an issue or need a new part, the Burrormax Team is easy to contact and sends parts out immediately.

Date of experience: June 29, 2022
Bangladesh
4 reviews
5 helpful votes
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It was a struggle getting the wheels to work on this car. I contacted customer service and they could not help me. The manual was not aligned with the parts I had for the car. I finally figured out the spacers provided (not like pictured in the manual) had to be modified to work. After a little engineering and cutting work with my dremel tool, I got everything working properly. The attached photo showing a 'fixed sleeve' was not part of my build. Oh well. Many hours of frustration.

Date of experience: November 16, 2023
Kentucky
1 review
0 helpful votes
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High-quality, fun bike
March 1, 2024

Had a great experience with the Burromax team! After evaluating several options, I concluded the TT1600R was the superior product. Bill was very helpful over the phone addressing a few questions. So I bought mine online and then picked it up at their office. The whole team is very friendly and helpful. They had me loaded up and on my way in no time.

Date of experience: March 1, 2024
North Carolina
1 review
0 helpful votes
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The beast of electric dirt bikes
January 21, 2024

I've now purchased 2 bikes, the first being a T350 and the next being a T750. My son's have loved them both, they are easy to repair when broken from normal wear and tear. Good all around experience between riding and maintaining these bikes.

Date of experience: January 21, 2024