• Bulb America

Bulb America

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Overview

Bulb America has a rating of 4.35 stars from 776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bulb America most frequently mention fast delivery. Bulb America ranks 9th among LED Bulbs sites.

Positive reviews (last 12 months): 0%
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Negative
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What reviewers want you to know

Positive highlights

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Critical highlights

  • When I called customer service, they basically told me tough cookies, what did you expect?
How would you rate Bulb America?
Top Positive Review

“Little difficult to get to the payment option, kept...”

James C.
4/17/20

Little difficult to get to the payment option, kept going to the express options. I don't use any of those options. Plus try to get you on phone took 4 times at pushing ( 1) for sales. Would ring twice then go back to the message of the different options you have to connect to a sales person. And never had to pay that much for economy shipping, usually about 7 or 8 dollars. Thanks

Top Critical Review

“Never again...”

Pandora Productions A.
8/7/23

Truly unhappy with policies and underhanded tactics of this company. I ordered lamps and paid for overnight shipping. Because my order went in 1 minute after the deadline for overnight, my actual overnight was the next day and because they don't ship on Saturday and Sunday my order took 4 days to get to me and yet no discount on the shipping was offered. To make matters worse, the email to let me know that was prefaced by an apology for my 'inconvenience' but please note that your order went in 1 minute after our closing. Perhaps if their website had been more efficient it would have gone in sooner and they'd have avoided pissing off a customer who has done business with them for several year. Not any more. A sincere apology for how this unfolded and some offer of a modest discount on that shipping which was almost $60, at least $45 more than ground would have been. I'm terribly disappointed, dissatisfied and disgruntled.

Reviews (776)

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customer service (36)
Thumbnail of user mezaims
3 reviews
0 helpful votes
September 24th, 2019

Zappos, Nordstrom, Anthropologie, and Overstock.com have the best customer of service of any companies I've ever dealt with, including the two that are online shopping only.

Williams and Sonoma and Sur La Table are iffy sometimes.

The worst experiences I had were with Lamps Plus.com (took months to receive my lights and the company never contacted me) and Bed Bath and Beyond internet purchase.

Thumbnail of user markf1230
1 review
0 helpful votes
October 13th, 2020

I placed a stagelight order of more than 60 lamps.
We relamped the fixtures, after an hour 1 lamp failed. I called a week later and explained my issue. They asked for my invoice number, I was driving so this was impossible. They asked for my name, she found it. I asked her if I had to send back the defective one. She told me no worries " I will get one out the door today"!, I normally do not write a review, but this is the exception. I told her this was the typical reply I would get from my normal stage supplier. As promised, 3 days later I had the replacement and delivered it to my customer. Totally happy. They have my business. NOW THAT'S SERVICE!

Thumbnail of user sh763
1 review
0 helpful votes
December 18th, 2023

I purchased several light bulbs on separtea occassions and then needed to return the ones not needed. What a continued fiasco and cannot get a swift resolution to the matter. Multiple phone calls, no one answers, refunds are not applied even after tracking indicates the return has been received and the list goes on and on. What a nightmare and then the gal tells me that you have to call to request your refund? What the heck is up with that crap...so just how many people have been scammed by this outfit? If you don't file a fraud dispute with your credit card company good luck ever seeing your refund applied. Unbelievable and I will file with the BBB as well. This outfit needs to be gone!

Tip for consumers:
Shop elsewhere, buyer BEWARE!! These people are nothing short of frauds.

Products used:
Light bulbs

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelea36
1 review
0 helpful votes
January 22nd, 2018

I specifically was looking for 2700K bulbs and received 3000K. Very disappointing because I looked all over to get this color and my receipt says that was what I was getting.

Thumbnail of user alexanderl54
1 review
0 helpful votes
May 15th, 2018

Love ordering from BulbAmerica over any other sites! Great prices and point system for coupons is the best. I always get my orders asap.

Thumbnail of user vickir32
1 review
0 helpful votes
January 2nd, 2018

I can't imagine what Bulbamerica could possibly have done to make me feel more valued as a customer -- and for a very small purchase. Thanks!

Thumbnail of user gregs332
1 review
0 helpful votes
October 2nd, 2018

So easy to deal with. Quick delivery. Great product for the price. Easy assembly. Just plug in and it works. Very happy.

Thumbnail of user patrickt78
1 review
0 helpful votes
February 1st, 2018

These lamps were much better than OEM! The shipping was fast, also arrived nicely packaged. I would buy again with confidence.

Thumbnail of user markm477
1 review
0 helpful votes
March 19th, 2018

Fast delivery. Good after purchase communications. Bulbs for some equipment can have special requirements. I feel I got expert advice.

Thumbnail of user ArtisticDirector
1 review
0 helpful votes
August 7th, 2023

Truly unhappy with policies and underhanded tactics of this company. I ordered lamps and paid for overnight shipping. Because my order went in 1 minute after the deadline for overnight, my actual overnight was the next day and because they don't ship on Saturday and Sunday my order took 4 days to get to me and yet no discount on the shipping was offered. To make matters worse, the email to let me know that was prefaced by an apology for my 'inconvenience' but please note that your order went in 1 minute after our closing. Perhaps if their website had been more efficient it would have gone in sooner and they'd have avoided pissing off a customer who has done business with them for several year. Not any more. A sincere apology for how this unfolded and some offer of a modest discount on that shipping which was almost $60, at least $45 more than ground would have been. I'm terribly disappointed, dissatisfied and disgruntled.

Products used:
FLK Lamps

Service
Value
Shipping
Thumbnail of user donnao29
2 reviews
0 helpful votes
March 13th, 2018

As I needed. Looks great, does the job. Saved me from having to install a replacement light fixture. Would order from this company again if needed similar items.

Thumbnail of user davidc2623
1 review
0 helpful votes
January 21st, 2020

Bulb America is a great source to find hard-to-find bulbs. I've used them twice to replace a bulb in a rear projection TV. Their prices are almost unbeatable. However... they charge a lot for shipping which is ridiculous in today's world of online retailers. I paid for USPS 3 day priority shipping. This was on a Friday. I was happy to receive an email later that day that my order had "shipped." It turns out that they printed the label but it had not been delivered or picked up by USPS at all so it hadn't really shipped. That was misleading. And then nothing happened over the weekend which is understandable for Sunday but I expected it to move on Saturday. Nope. And then Monday was a holiday so that is excusable. And then Tuesday morning I check it again and USPS predicts it will arrive on Friday... 4 days later. ARE YOU KIDDING ME? I gave them every excuse for its delay including a weekend and a holiday and it's still arriving late. And I essentially had no choice but to use the lowest shipping cost which was the 3 day priority because all the other faster shipping options cost almost as much as the bulb itself. Unfortunately, I will probably use them again if necessary because other websites that offer free and RELIABLE shipping charge much more for the bulb. Bulb America undercharges on their costs so they can overcharge on their shipping and then don't seem to appreciate fast customer service. The extra cost of using other online retailers might just be worth it. Use a calculator before purchasing and weigh the costs of time and shipping before giving into the questionable service standards of this site.

Thumbnail of user miked535
1 review
0 helpful votes
October 1st, 2018

Was so excited to find out I could replace my own bulb, but was scared about the price. BulbAmerica was fantastically priced and super easy to use the website and fast delivery!

I was shocked how great my screen looks now... did not have any idea how bad it had gotten!

Thank you BulbAmerica!

Thumbnail of user johnb2041
1 review
0 helpful votes
October 23rd, 2018

The system has power but light does not illuminate, please advise what to do. Nothing happens when the light has been installed and the power is restored.

Thumbnail of user monicab143
1 review
0 helpful votes
May 21st, 2018

This is my first time ordering from Bulbamerica. I had previously purchased a replacement bulb for my Mitsubishi DLP model WD-******* from another merchant that claimed to be an OEM replacement that was supposed to last up to 6,000 hours. It looked like the right bulb and housing, but the part number was filed off of the housing. That bulb lasted just under 2 months of barely 4 hours daily use. So I was in search of another replacement bulb once again. My search led me to Bulbamerica and after reading many reviews, I crossed my fingers and ordered an OEM bulb and was skeptical that I would receive the genuine replacement. The 90 day warranty helped me make this decision.

I was very pleased when my order arrived 3 days sooner than expected. Upon opening the box, I again was very pleased to find the inner box that held the bulb and housing was clearly branded as Philips. The housing for the bulb also had the part number engraved on the side and the unit was identical to the original bulb and housing that came with my TV. Bulbamerica has earned my trust and I will continue to order from them. I would give 5 stars but I haven't used the bulb yet because I kept an old one that still has some life in it. Will be changing it out soon.

Thumbnail of user dianas227
1 review
0 helpful votes
June 4th, 2018

Originally the bulb that I needed was out of stock and was offered to be notified when it was back in stock. Only needed to wait 3 days and was notified. Ordered it and was@ my doorstep in 3-4 days. Very happy with my bulb & the experience. Packed securely, too.

Thumbnail of user mohinderl
1 review
0 helpful votes
November 1st, 2018

The buying experience was flawless. The rates were better than most online sites. Seems like they have all kinds of bulbs under the sun. I love the fact that they followed up to check if I received the order. Will definitely do business with them and recommend them too.

Thumbnail of user elid36
1 review
0 helpful votes
February 26th, 2018

Our bug zapper needed new florescent light. I look at Amazon.com for replacements since I purchase the zapper from them, to my surprise they wanted $26.00 each. P paid less than $26.00 for four light bulbs plus shipping.The right part for the right price, I will purchase again form this company.

Thumbnail of user jayj570
1 review
0 helpful votes
June 25th, 2021

I received an expensive bulb from this company with can in defective. They sent a return form to ship the bulb back, and on my request for a refund of $54.09, they said that they do not cover shipping on refunds, so they are only giving me the $41.99 back, which I also have not seen yet. It was their defective bulb and I don't believe I should have to pay the shipping on something from their company that did not work to begin with. Sad that the company doesn't honor the entire payment for a defective bulb.
06/07/21 PURCHASE AUTHORIZED ON 06/05 PAYPAL *BULBAMERIC *******733 NY S************** CARD 2393 $54.09

Thumbnail of user valerieg48
1 review
0 helpful votes
January 12th, 2018

I ordered these bulbs for my Christmas trees. I received them very quickly and I'm very satisfied with pricing, shipping, etc. very happy!

Thumbnail of user elaines133
1 review
0 helpful votes
July 8th, 2018

I had difficulty finding the bulb I need but, eureka, I found it at BulbAmerica and at a decent price. I, therefore, ordered five on the chance that I wouldn't find them again. Bulbs arrived well packaged and work great. Thanks BulbAmerica.

Thumbnail of user sunghos
1 review
0 helpful votes
November 18th, 2019

The bulb is supposed to be working for 4000 hours, mine stopped working at 4 months mark, probably less than 500 hours of running time.
No customer service whatsoever as it's only covered for 3 months warranty.

Thumbnail of user angelop23
1 review
0 helpful votes
April 11th, 2018

Very pleased with the bulb, tv is like new again plus it arrived sooner then I expected. I will pass the word to all my friends what a pleasure it was doing business with you.

Thumbnail of user marya561
1 review
0 helpful votes
May 7th, 2018

You sent the wrong bulb. Called five times no response. Do not want to deal with you anymore. I looked through the list and pictures and it looks like I shouldve been sent the NSP 10 e26 halogen light bulb.

Thumbnail of user robinc117
1 review
0 helpful votes
March 30th, 2018

The projection bulb arrived several days before I expected it. It was very easy to install and my tv is working perfectly.

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