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BuildZoom

How would you rate BuildZoom?
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Massachusetts
1 review
0 helpful votes
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Renovations/Repairs/Improvements
August 8, 2023

Custom Care (Mark Eldridge owner) has done upgrades for my condo unit and also repairs for our Condo Association. Mark will thoroughly research many options for the best solution for a requested renovation or a needed repair, his construction industry knowledge is a tremendous value. Mark coordinates all the needed trades for the required work, even if it is not a staffed in-house trade skill, Mark is a very solid General Contractor. His entire team is always professional, timely and they complete the work with no surprises, a big plus in the world of contractors. Mark also gives excellent proactive advice to prevent future repairs and he ensures that the work his team completes meets and exceeds our expectations. Custom Care's estimating process, time scheduling for completing the work, communication and billing process are the best of any contractor we have worked with, very special and it takes a lot of stress off my "worry list". I would recommend Mark and the Custom Care team for any renovations or repairs needed for a personal property or a Condo Association.

Date of experience: August 8, 2023
Customer S. BuildZoom Rep
9 months ago

Thank you for taking the time to share your detailed and positive experience with Custom Care and Mark Eldridge. We're delighted to hear that Mark and his team have provided exceptional service for both your condo unit and your Condo Association. It's great to know that their thorough research, industry knowledge, and professional coordination have been valuable to you. We appreciate your recommendation and are pleased that Custom Care has been able to meet and exceed your expectations, easing your concerns with their excellent process and communication. If you need any further assistance or have future projects, please don't hesitate to reach out.

Texas
1 review
0 helpful votes
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New ac unit installed
January 29, 2024

Steve Garret at SNG AIR is an exceptional worker, no problems with anything he did and was cheaper than any other ac company we called. Call that country boy if you want very good honest work done right the first time!

Date of experience: January 23, 2024
Customer S. BuildZoom Rep
8 months ago

Thank you for the awesome feedback!

Massachusetts
1 review
0 helpful votes
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Highly recommend WOW Construction
January 26, 2024

I recently had the pleasure of working with WOW Construction LLC on a major renovation project, and I must say, the experience exceeded all my expectations. From the outset, Sam, the founder, impressed me with his professionalism, deep knowledge, and genuine passion for construction.

Sam and his team demonstrated exceptional skill and attention to detail throughout the project. They were always available to answer my questions and went above and beyond to accommodate my specific needs. The quality of their work was outstanding, and they completed the project on time and within budget.

What truly sets WOW Construction apart is their commitment to customer satisfaction. Sam's leadership and customer-first approach were evident in every interaction. He personally ensured that all aspects of the project met the highest standards.

I highly recommend WOW Construction LLC to anyone looking for top-notch construction services. Their expertise, reliability, and unparalleled customer service make them a standout in the industry. Thank you, Sam and the WOW Construction team, for an outstanding job well done!

Date of experience: January 26, 2024
Customer S. BuildZoom Rep
8 months ago

Thank you for the feedback. We appreciate your business!

Pennsylvania
1 review
0 helpful votes
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Prescreened contractors
February 4, 2023

They prescreen potential contractors vetting out irrelevant ones,process is smooth and they pay attention to your concerns and address them.we recommend them!

Date of experience: February 4, 2023
Texas
2 reviews
0 helpful votes
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Thanks for help me find the right contractor
April 7, 2023

Thank you guys for helping me find the right contractor I was so happy with Mike's work and the way he treated me and my husband, they did an awesome job I am so happy that I found Texas Building Contractors

Date of experience: April 7, 2023
Customer S. BuildZoom Rep
over a year old

Hello Maria,

Thank you for sharing your feedback! We're happy to hear that you had a great experience with Mike and that we were able to help you find a contractor. We send our best wishes to you and Texas Building Contractors as you get started on your project!

Missouri
1 review
0 helpful votes
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Excellent!
March 31, 2024

I wanted to leave a review for a job well done for a small company who needs it and build zoom helped me do that.

Date of experience: March 21, 2024
Customer S. BuildZoom Rep
9 months ago

Thank you for your review! We're thrilled that BuildZoom made it easy for you to leave a review for a small company that did a great job. Your support helps small businesses thrive!

Texas
3 reviews
11 helpful votes
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Chris Beaudoin of TRINITY EXTERIOR GROUP LP did an outstanding job installing the storm doors I ordered from Lowe's. He was professional and a perfect gentleman and cleaned up after work was done. A
Although this was all organized through Lowe's I had his phone number from when he came to measure the doors. He ordered everything he would need to complete the job to assure it was done in one trip. Once Lowes contacted me that doors were in, I texted Chris, he got the okay from Lowes to schedule the install.

Once the doors came in Chris was already scheduled to work other jobs. I did not mind waiting a couple of weeks for a job well done. Better to wait then to have an inferior job. Yes, I highly recommend Chris and TRINITY EXTERIOR GROUP LP.

Date of experience: May 26, 2023
Massachusetts
1 review
0 helpful votes
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While it used to be difficult to find a reliable contractor for repairs to your home, I recently needed a handyman to do repairs both the interior interior & exterior of my home in Framingham Massachusetts, the chosen contractor Chis Lipski was excellent & can't imagine that I could have had such a positive experience without using Build Zoom.

Date of experience: January 11, 2023
Colorado
1 review
0 helpful votes
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Great company
March 8, 2024

Very helpful with my experience trying to get my company off the ground what can I say how nice is it for people to help and I would recommend this company to anybody any other company for sure it's very easy to navigate through the site and they don't ask for money up front just when you get paid through your work I would definitely recommend this to other employers thank you Steve Vetters

Date of experience: March 8, 2024
Customer S. BuildZoom Rep
9 months ago

Thank you for your kind review, Steve! We're thrilled to hear that BuildZoom has been helpful in getting your company off the ground. We're glad you found our site easy to navigate and appreciate our payment process. Your recommendation means a lot to us!

Illinois
1 review
1 helpful vote
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House transformation
June 4, 2023

I feel I could get clarification from project manager/ assistant project manager when I asked. I was hoping to be able to choose from 3 architects and 3 contractors, unfortunately only 2 were offered as contractors and the third architect was long distance and backed out. I believe there were a few surprises and the one was once I started working with the architect, BuildZoom would step aside for most of the process. Then once I signed with a contractor, my time with project managers is no more. I had hoped to be able to get recommendations on supplies and where to buy through my project manager as well as the contractor. I would have to add the person that led me to BuildZoom was entirely wrong in the proposed cost of my addition and changes, this may be lack of communication and or the whole scope of the project. I am easily paying 100,00.00, more than what she stated. I already had a number in my head and the project is above that, but within reason. Overall I am happy with both project managers I have worked with.

Date of experience: June 4, 2023
Illinois
1 review
0 helpful votes
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Great Hookup!
May 10, 2023

I was offered different contractors to choose from and the one I picked really did a bang up job! I couldn't be happier with his work and will definitely choose this contractor again.

Date of experience: May 10, 2023
California
1 review
0 helpful votes
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Helpful resource
May 11, 2023

I've used BuildZoom for several projects and it's a helpful resource. We found a great contractor though them and he's been very responsive and professional.

Date of experience: May 11, 2023
Nevada
1 review
0 helpful votes
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Very good place to leave comments to support local businesses or left some feedback to get improve if any

Date of experience: May 20, 2024
Customer S. BuildZoom Rep
9 months ago

Thank you for the awesome review. We appreciate the kind words, Rudy-Lin!

New Jersey
2 reviews
5 helpful votes
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Don't use Buildzoom
May 3, 2023

I was looking for contractor for my building project. Buildzoom seemed to be what I was looking for. They wanted 1500 upfront and they would send at least 3 contractors for my project. They put together a team to work with the contractor and per their service would work with the contractor to reduce any additional costs to the project. What a waste of money. They sent me two contractor, and two no shows. I called one the contractors who didn't show to ask why he didn't show. He told me there was never any follow up to him for location, time etc. That was it for me. A team that cannot do simple follow to ensure a meeting with contactor and customer was not worth any more money from me. I fired them. I wanted the money back for not getting me the required 3 contractor. However, they charged me $1500 before they fulfilled their obligation. I asked for my money back and no surprise, no response. You are better off not hiring companies like Buildzoom because they do not come through and very cavalier about their approach.

Date of experience: April 3, 2023
Customer S. BuildZoom Rep
over a year old

Hello Michael,

We're sorry to hear that you were dissatisfied with the Premium services. We’d like to address some of your concerns.

The first invoice you paid was $1250 for the non-refundable down payment (as outlined in the agreement you signed). The $1500 invoice you paid was for Contractor Bid Management. Our Premium services include sourcing contractors, collecting and comparing bids to unlock value engineering and save the property owner time and money, and administering contracts. We bill in arrears, meaning we bill you for services that have been completed. In your case, it was for collecting the contractor’s bids. We release the invoice and the amount is due upon receival of the first bid.

Our Partner Specialist reached out to 35 contractors in your area, and 5 of them claimed interest in your project. While we can't guarantee that all contractors will provide bids, we make a tremendous effort to reach out to these contractors and get their interest in the project. Receiving interest and bids from contractors is influenced by their availability, skill, and distance from the project. Also keep in mind that these contractors are not employed or affiliated with BuildZoom - we act as an owner's rep for property owners and use our database to help find local contractors. We are glad that you were able to meet with a contractor and receive a bid.

Regarding your claims about our team not following up with the contractor, we investigated internally and found that there is a mixup or confusion surrounding this. We have email correspondence with the contractor you are referring to on October 6th confirming the walkthrough, a 2nd email on October 18th, and a third on October 27th. We’re unsure why the contractor told you that they didn’t know about the walkthrough because it is clear from our end that we were in touch. We will be following up with the contractors and we apologize for any mixups or confusion.

We do our best to give recommendations, coordinate, and offer additional sourcing to find more contractors. In your case, you canceled the Premium services before we can offer to source more contractors for you. Doing so could have yielded you more contractors and more bids.

We hope this provides clarity on the situation and wish you the best of luck on your project.

Illinois
1 review
0 helpful votes
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Excellent page
January 29, 2024

Thanks to the information on this page I found the painting company that renovated my entire house, Red Hot Chili Painters LLC, they did a great job on my house and I found them through this incredible page

Date of experience: January 22, 2024
Customer S. BuildZoom Rep
8 months ago

Thanks so much for the lovely feedback, Nathaly! You're the best

California
1 review
2 helpful votes
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I love BuildZoom!
May 15, 2022

In 2019, I was trying to build out an art studio for my first franchise and I knew very little about selecting contractors or doing a project of this magnitude outside of the small amount of help franchise HQ could do to help me. I found BuildZoom and found it to be an amazing service. They worked with HQ on the requirements and found me 3 different contractor bids to review and choose from. I only wish I had known I could use them to find an architect too for the entire project! They were super responsive and always helped me follow up with my contractor when I wasn't getting a response. They are also super knowledgeable about the whole industry so they are able to ask the right questions and get you fair prices as well as explain the whole process. Owning a small business is SO difficult with so many different things to navigate, but the people at BuildZoom at least made the buildout process so much easier. I paid for the premium service and for my $200k+ project, it was well worth the price. If I ever need a big construction project done again, I'd definitely go to them for help.

Date of experience: May 15, 2022
Washington
1 review
0 helpful votes
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Great service.
May 2, 2023

Bonafied did and excellent job for me and would call them back for more when needed. New roof and transplanted a five year old apple tree. Highly recommend.

Date of experience: February 6, 2023
Texas
2 reviews
0 helpful votes
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I am remodeling an out of state property and was looking for help to find a reputable contractor. My original expectation was to obtain some bids from recommended businesses and identify the best option, myself. After speaking with BuildZoom's sales associate, Sean, who informed me about the benefits of their premium service, I'm so happy I chose to utilize it.

I was assigned a Project Manager and Assistant PM, both of whom were a delight to work with, very responsive and always well prepared for our meetings. My APM, Jake, did a fabulous job of creating a work plan, meeting all due dates and was very flexible when I required changes. He scheduled all meetings with the contractors at my convenience and ensured we received bids in a timely manner.

It was clear that I really needed the expertise of my PM, Alex, when we received 3 bids with a price range of $78K. He was extremely knowledgeable in all technical aspects of the project and able to answer all questions I had regarding details of the bids. He successfully leveled the bids, made pertinent inquiries of each contractor to clarify their proposed work and thoroughly explained the contract details.

Both Jake and Alex contributed significantly to identification of the ideal contractor, negotiated more reasonable terms to the payment schedule and made excellent suggestions for moving forward successfully. This process was definitely much easier with BuildZoom's premium service and the help of these gentlemen than it would have been alone, even if I was local.

Robin L.

Date of experience: January 27, 2023
Canada
1 review
0 helpful votes
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I have been mesmerized by the quality of the buildings of this company and their professionalism. I recommend them for any building projects. They are the best in the business.

Date of experience: November 24, 2022
Virginia
1 review
0 helpful votes
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Easy to sign up
June 29, 2023

We just signed up for this program and it was easy to sign up although they were thourough. Thourough is good so that people choose the currect contractors for their jobs.

Date of experience: June 29, 2023

Overview

BuildZoom has a rating of 3.8 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuildZoom most frequently mention great job, customer service and top notch. BuildZoom ranks 3rd among Contractors sites.

service
81
value
71
shipping
19
returns
21
quality
66