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BuildZoom

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Arizona
1 review
0 helpful votes
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Otter Air and Cooling was the best...
April 18, 2023

Otter Air's Aaron and Anthony responded on the same day I sent out a very frustrated call because another company had cancelled my appointment the day before they were to arrive and informed me that I would need to call them to re-set...After 3 days of calling this other company, and only getting a busy signal and not even able to leave a message because this other company didn't have a message service I was beyond frustrated. Along comes a call from Aaron and I explain my problem to him. He shows up at my home a few hours after our conversation. He and Anthony not only solved my problem after taking pictures of all that needed fixing and explaining what needed to be done and at what the cost would be but the work they did came with a 10 year warrantee...I am beyond pleased with their service and would recommend Otter Air to anyone that is looking for a company that is knowledgeable, honest and fair in their prices. Thank you Aaron and Anthony for such outstanding service...Debbie Zagarrigo.

Date of experience: April 18, 2023
New York
1 review
0 helpful votes
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Buildzoom a better platform to start with
July 7, 2023

BuildZoom's is the best website to find the best and honest contractors. They categorized contractor profiles so you don't have to spend a lot of time to find the best one.

Date of experience: July 7, 2023
California
1 review
0 helpful votes
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Hello
My name is syeda and I wanted to share my experience of converting garage in separate unit. We tried to find right person for this project but we couldn't then my son told me to contact build zoom we called them they send so many person but luckily we got Christian Jimenez that day was luck for us, they did great work and his team is so hard work and honest, they did everything perfect as I wanted, I was so impressed because they did so many things which was not under the contract if they want they could charge more but they didn't charge any thing for extra work, their was work like family not only for money, sometimes I demand so much but they never mind so I just wanted to say thanks Christian Jimenez from my bottom of heart and recommend him for everyone, thanks

Date of experience: March 15, 2022
California
1 review
2 helpful votes
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I will never recommend to anyone or ever use this website and I urge everyone to stay away. Please do your research and stay away from this awful website.

Date of experience: December 20, 2022
Sweden
2 reviews
57 helpful votes
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Well Done
January 29, 2024

The designers did an excellent job giving our website a fresh, professional look. They got what we were going for completely and executed it perfectly.

Date of experience: December 7, 2023
New York
1 review
0 helpful votes
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A & D Mechanical Grand Rapids MN
April 10, 2023

When you find a contractor that returns your call, answers your questions and conducts a site visit prior their proposal being submitted you have a found a good thing. A&D is that contractor. In 2022 we hired A&D to install a horizontal geothermal loop HVAC at our Remer Cabin. A&D was one of three proposals we reviewed. All similarly scoped and priced, but Dean's proposal demonstrated his and his team's ability to listen and to understand our unique needs and location. Geothermal has technical elements that need to be understood with expertise, experience and needed subcontractor relations. A&D's deep local family experience in HVAC and Geothermal won us over and proved to be what was needed for our cabin geothermal. A&D installed our geothermal the Fall of 2022, which included monitoring the drilling of the horizontal lines, installation of a full HVAC in the cabin, including the specialized geothermal heat pump. It is amazing! The system is similar in decibels to our primary home forced air furnace, but the monthly costs is much less. The final cost of the geothermal matched A&D's original proposal. And then finally, Dean and his team were wonderful to work with and the communication with Dean was timely and responsive to any questions during the project. Overall, just very satisfied with our decision to put geothermal in our cabin and selection of A&D as our contractor.

Date of experience: April 10, 2023
California
1 review
0 helpful votes
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Air Breeze Inc.
August 23, 2023

Hi my name is Frances Golditch. The Air Breeze Inc. was a great company to install my new Goodman Air conditioning and Heating. I love the cool and hot air.

Date of experience: August 23, 2023
Customer S. BuildZoom Rep
9 months ago

Hi Frances, thank you for your positive review! We’re thrilled to hear that Air Breeze Inc. did a great job installing your new Goodman air conditioning and heating system. It’s wonderful to know that you’re enjoying the comfort of both cool and hot air. If you have any additional feedback, please reach out to us!

Washington
1 review
4 helpful votes
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Malicious and blackmail
November 18, 2022

Buildzoom has known malicious reviews from malicious and repeat reviewers not in timeline I was in business and they're specifically personal attacks not professional at all

Date of experience: November 18, 2022
Customer S. BuildZoom Rep
over a year old

Hello Suzee,

When someone goes to leave a review on BuildZoom, we require that they provide us with contact information to ensure the validity of the review. We have a review integrity team that validates every single review that is submitted for a contractor to ensure they are not falsified and that they meet our review requirements.

If a contractor believes that a review is falsified, they can claim their BuildZoom profile and submit a dispute directly from the platform to have the review integrity team reach out to the person who left the review and conduct a further investigation. Keep in mind that submitting a dispute is 100% free and we would never require payment to submit or dispute a review.

By allowing reviews on our website, we can’t act as arbiters or judges — meaning we can’t get involved. All we can do is validate that it was a real person claiming their review is based on a legitimate experience, but we can’t be the judges on how good, bad, or how well aligned to a timeline their review is. This holds true for any website that allows reviews (such as google, Yelp, SiteJabber etc.)

Regardless, it’s in our best interest that contractors have good reviews so we can help property owners find good quality contractors through our website. Finding the best contractors also means we have to accept bad reviews because it helps property owners avoid poorly reviewed contractors, and we have to remain fair and consistent.

It’s unclear to us why you believe we are blackmailing businesses because we make money when a contractor and a property owner sign a contract together. We collect a referral fee from the contractor who won the job. We don’t charge the property owners for sourcing contractors, and we don’t charge contractors for receiving jobs. We are a pay-per-win model for the contractor when they win, so BuildZoom wins when contractors and property owners win.

I hope this clears things up for you, if you are a contractor with reviews that you believe are not true or based on a legitimate experience, you can claim your BuildZoom profile and submit a dispute for us to review.

Georgia
1 review
2 helpful votes
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Just do your homework on the Contractors (verify Licenses etc.). BuildZoom does not do it for you as they advertise.

Date of experience: October 20, 2023
Customer S. BuildZoom Rep
over a year old

Hi Carrie,

We are sorry to hear about your experience with Alpharetta Constructors. We’d like to clarify that BuildZoom is not associated with Alpharetta Constructors, or any contractors. We assist property owners with finding contractors in their local area and act as an owner's rep to help them validate contractors and get through the pre-construction process, however we don’t have our own network of contractors. We also partner with over 2000 building departments and contractor license boards across the United States to manage a database of active contractors on our website.

I see that you have provided a review on Alpharetta Constructors' BuildZoom profile, so thank you for doing that! Reviews, both good and bad, help property owners make decisions on which contractor's to choose for their project!

To provide some more clarity on your review, each contractor has a BuildZoom score. We evaluate contractors based on a lot of different criteria to determine if the contractor is the best fit for your project and how reliable they are. Things such as (but not limited to) the number of permits they’ve filed in their lifetime (and in the last 12 months), the number of jobs they’ve completed, the types of jobs they completed, the reviews they receive on different review platforms, the number of years they’ve been in business, their bid-to-hire rate, their licenses, and how responsive & engaged they are with both their clients and BuildZoom. All of these factors, and more, go into their BuildZoom score that ranks them among other contractors in their local area. Reviewing a contractor's BuildZoom score along with their permit history are great indicators of how they conduct their business practice.

I also wanted to thank you for working with us over email last week to help resolve the situation and truly hope that the information and best practices shared with you prove to be helpful. We are also attempting to get in touch with Alpharetta Constructors to better understand what has happened.

Pennsylvania
1 review
0 helpful votes
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BuildZoom
January 29, 2024

I've never used BuildZoom but I will be giving it a try after the holidays. I will be getting my basement remodeled and will be going through BuildZoom.

Date of experience: December 23, 2023
New Mexico
1 review
0 helpful votes
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Leaving a review
May 18, 2023

It was easy and navigable.I had no trouble finding my way through the process of leaving a review for a company that I want to brag about.

Date of experience: May 18, 2023
Florida
1 review
0 helpful votes
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WOW! With Customer Service by today's standards becoming so mediocre and lax in every aspect and profession, our faith was restored when reaching out to Daudert Plumbing, Inc. due to major leak in our Master Bath Shower. Not only were they out within 24 hours of my reaching out to them, they resolved the issue timely, professionally and affordably and "Who Knew We Had That Kind of Water Pressure Before This Repair" (was a bonus we didn't expect!) I was able to share by phone with photos with Jim (Father) of the issue so that they could do all possible to bring all parts needed to resolve problem without having to make a return visit. Jimmy (Son) was out the next morning and at time that was given. What a wonderful, delightful and knowledgeable young man. His Dad has to be proud. We were so impressed with him as he explained the service, did not try to upsell us on something not needed at this time and was in and out timely and "YEAH" no more leak (that had been going on since a month earlier) with a handyman originally called saying part was on back order and was attempting to sell part that was absolutely not needed). Daudert has our business for as long as they are around. Just a really great family-owned business where the pride they have in their work will keep us coming back to Daudert Plumbing Inc with any future plumbing issues and we undoubtably have no qualms about recommending them to our neighbors and friends. THEY ARE "GOOD GUYS!"

Date of experience: January 16, 2024
Utah
1 review
0 helpful votes
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Beautiful work
January 29, 2024

We had a basement walkout add to our home. JSP construction did an amazing job! We couldn't be happier.

Date of experience: October 17, 2023
Customer S. BuildZoom Rep
9 months ago

Thank you for your positive feedback! We’re thrilled to hear that JSP Construction did an amazing job on your basement walkout addition and that you couldn’t be happier with the results. If you have any future projects or need further assistance, please don’t hesitate to reach out. We’re here to help!

California
1 review
0 helpful votes
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Excellent
July 6, 2023

Royal Home Remodeling was very professional and did an excellent and clean job. I would definitely hire them again.

Date of experience: July 6, 2023
Washington
1 review
2 helpful votes
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I had the pleasure of working with BuildZoom recently for a crucial project, and I cannot praise their service enough. From the very beginning, they demonstrated an unwavering commitment to ensuring our project's success. I was thrilled to witness how seamlessly they helped us move forward, and their dedication truly set them apart.

The team at BuildZoom went above and beyond to understand our unique needs and provided tailored solutions that surpassed our expectations. Their expertise in the industry was evident, and their guidance throughout the process was invaluable. I felt like they were genuinely invested in our project, and that level of personalized attention made a world of difference.

One of the aspects that impressed me the most was their responsiveness and willingness to address any concerns promptly. Communication was clear, and they kept us informed every step of the way. It was evident that they prioritize client satisfaction and strive to deliver excellence in every interaction.

Additionally, the professionalism displayed by BuildZoom was top-notch. They consistently demonstrated a high level of competence and integrity, and it was evident that they take great pride in their work.

I also appreciate their encouragement to provide feedback on their services, which speaks volumes about their commitment to improvement. I gladly endorse leaving a review for them, as they undoubtedly deserve the recognition for their outstanding efforts.

In conclusion, I wholeheartedly recommend BuildZoom to anyone seeking reliable and exceptional services for their projects. They have proven themselves to be a trustworthy partner, and I look forward to collaborating with them again in the future.

Thank you, BuildZoom, for your unwavering support and exemplary service!

Warm regards,
Evan

Date of experience: July 22, 2023
New Jersey
1 review
0 helpful votes
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BuildZoom
January 29, 2024

Helped me search for builders, contractors and handymen for my project. It made the process a little easier.

Date of experience: December 1, 2023
Pennsylvania
1 review
3 helpful votes
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Worst Service EVER!
February 28, 2023

Do NOT use this website to find competent contractors! It's a waste of time and money!

We needed major construction done at our property including demolition, foundation, framing, electrical, mechanical, etc. We decided to use BuildZoom to help us find a creditable, licensed contractor. We were assigned a "Customer Success" representative at BuildZoom and shared our project details and architecture plans with her. She then connected us (via cc'ed email) to 3 local contractors, whom she claimed were "qualified" to complete the work. We meet all three of them at the property, saw their portfolios, and got estimates. They all seemed knowledgable (on the surface), and BuildZoom claimed to have vetted them, so we picked one and started the project.

It was a TOTAL DISASTER! The contractor took $*******s from us and barely came to the property, and the tiny amount of work that his subcontractors did complete wasn't even to code. In the end, we had to hire another general contractor to fix all of the mistakes and damage that BuildZoom's contractor caused. We are now in pre-litigation with that contractor to get back (any) of the money that was taken from us.

I will NEVER EVER EVER us BuildZoom again to find a qualified contractor. They clearly do NOT vet their recommendations! This is the worst service I have ever used. Do NOT waste your time with BuildZoom. You WILL regret it!

Date of experience: February 28, 2023
Customer S. BuildZoom Rep
over a year old

Hi Paul,

We are very sorry to hear about your experience with a contractor you found on BuildZoom. Contractors on buildzoom.com are not employees nor affiliates of BuildZoom. Contractors on our website do not pay us a subscription to be a part of our marketplace, they only pay us a referral fee for jobs that they win. We are not a regulator and remain a neutral party in post-hire disputes.

We partner with over 2000 building departments and contractor boards across the US to maintain records of over 3.8 million contractors. Unfortunately it’s not feasible for us to run background checks on all 3.8 million licensed contractors, especially since they are not employed or affiliated directly with BuildZoom. Think of BuildZoom like Yelp but for local contractors — Yelp maintains a large database of Restaurants, we maintain a large database of contractors and offer services to help source local contractors, and a Premium Service that helps compare and review bids & contracts.

If and when we discover that a contractor is conducting themselves in a manner that’s bad, we do suspend or ban them from our website.

As far as your situation, here are some actions you can take (while it looks as if you have already take some of action):

-File a formal complaint to your State Attorney General
-Reach out to your State.gov's Office of Consumer Affairs and Business Regulation, where their license is listed and open up a complaint - request for the contractor to be investigated
-Simultaneously, ask for their contractor's bond information (if you don't have it already) to file a formal claim against their bond, which would compensate you for misperformance
-Review the requirements for your State’s Recovery Fund (if they have one)
-If you would like, leave a review on their BuildZoom profile so that others are aware of your experience (we've come to learn that some regulators will visit our site during their own research)

Again, we are very sorry that you encountered this situation and we hope you’re able to figure something out. If you need help researching any of the above options in your state, reach out to us at customersupport@buildzoom.com.

California
1 review
0 helpful votes
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Buildzoom
May 2, 2023

BuildZoom has helped a ton of my friends finding their contractor. It shows verified information of the contactor and provides very much portfolios.

Date of experience: January 4, 2023
California
1 review
0 helpful votes
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The scope of our property remodel was larger than we could manage. The yard around our home is comprised of a front yard 45 ft wide by 25 ft deep, two side yard strips 2-6 feet wide by 60 feet deep and 8 smaller irregular spaces in the front and back yard.
After 19 years these areas had become overgrown requiring a complete clearing and total rebuild. The goal was to beautify the area and reduce its maintenance. We chose to convert the front yard into a small park with artificial turf interspersed around the trees. The side strips received new plants with river rock as the base. The smaller spaces had numerous pots to be repotted with plants appropriate for the sun or shade as each area dictated. The watering system needed a complete rebuild to automatically and independently water each area.
We considered doing some of the work ourselves and bidding out the more complex sections. We interviewed several companies and selected Black Diamond to complete the entire remodel
David Kingsbury was project manager and Max Riveira was the crew manager (these two men were a pleasure to interface with). Jose supervised different crews through each phase of the project. Wet Weather created some delays but the crews worked through much of it The scope of work for the park area included clearing all overgrowth and debris, replacing the old sprinkler systems, regrading, surfacing-contouring and laying the artificial turf. The side strips were cleared, new watering system installed and replanted, rodent screens and new rock added to finish. This was a major project and we are so pleased with the results.
We highly recommend the company and the personnel that made this possible. A special thanks to David and Max for going above and beyond our expectations.

Date of experience: January 24, 2024
Customer S. BuildZoom Rep
8 months ago

Hi Dan, thank you for the feedback. We appreciate your business and we appreciate the kind words!

Illinois
1 review
0 helpful votes
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Thank you buildzoom for giving me the opportunity to support Dewyatt Builders on your site. This will be advantages to many.

Date of experience: November 21, 2023

Overview

BuildZoom has a rating of 3.8 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuildZoom most frequently mention great job, customer service and top notch. BuildZoom ranks 3rd among Contractors sites.

service
81
value
71
shipping
19
returns
21
quality
66