BuildZoom

I love BuildZoom. Very simple, fast, reliable. I would highly recommend. All the contractors I use on BuildZoom were amazing.

Quickly received quote and service for electrician service. Very pleased and will use again. Clean and efficient.

It was informative, I was able to confirm Igor was a licenses electrician. Igor was able to serve us well.

The site was helpful and helped identify great candidates for my project. I would strongly recommend them to a friend.

Buildzoom offers good information online about contractors. I look forward to using the site more. Thank you.

They make your project run smooth every step of the way,from pre screening potential contractors to following up after work is complete.

Labbee Home Improvement is owned by Dana Labbee. He is fair with his prices and you will get quality work.

My husband heard about a service known as BuildZoom who partners consumers with local contractors for large and small scale home remodel projects. He placed a call and was connected with *. * asked several questions about the project scope and indicated he would locate three contractors with excellent references in our area and call us back within a week. He also stated he would make contact with the three companies on our behalf to set up appointments for them to come to our home and discuss our design ideas.
As promised within a week, we received a call from * with three company names. He reviewed the history of the three companies as well as provided reference information. We were comfortable with * contacting all three companies to schedule home appointments.

We only received a call from one of the contractors. We never heard from the other two. In the meantime, we located two other contractors from other resources and felt comfortable with the number of companies we had in line for estimates on the large scale kitchen remodel project.

We met with the one contractor and were extremely impressed with how they listened to our design ideas and offered excellent recommendations to meet our project goals. The next step was to select cabinets and countertop so a bid could be completed and presented to us. We did make our selections.

* called us shortly after the initial contractor visit and asked how we felt about the interaction. We expressed how pleased we were with the contractor as well as the BuildZoom service. Shortly after this communication, all contact with the contractor ceased. We attempted multiple times via phone, emails and texts to receive a status on our remodel project. We also made attempts to contact * and received no responses from him or another representative of the organization.

We have no indication as to where the disconnect occurred and we are extremely disheartened by the lack of communication from *. We can't imagine what type of organization of this nature would drop the ball like BuildZoom and * did.

We would never recommend BuildZoom.

*Personal information redacted by admin

Build zoom connected me with Solix who did a Great job on our electrical work. Easy and convenient..

We had a difference of opinion of services rendered:
As I gave an overview of my issue to Buildzoom and for them to indicate "premium payments are non-refundable after services are rendered" does lead me to believe that you had a better understanding of my "services" from BuildZoom. That is where we differ, because they did not fully deliver services as described in our project scope.

I had a choice of two other companies and chose your firm based on feedback, customer reviews, fact checking and my first interaction with *. After being punted from * to * team I still felt they understood my highest priority which was to get through the process in 45 days. They assured me that they could get that completed. Then they punted me to * and things didn't go so well with meeting with firms that your company recommended and provided. As stated before, Buildzoom did not do a good job of making sure those virtual meetings occurred on time and the quotes submitted for review and comparisons. I had the timeline of 45 days because I was very clear this was my top priority. Well we had reached 60 day at this point while she was trying to schedule firms and not showing up to begin those meetings and it was 1-2 weeks in-between those meetings being scheduled. I did complain to Trent several times about my timeline. At this point I went to the loan agent to extend my loan application. They agreed to give me 120 days but I told Buildzoom we have another 30 days. Which means you had a total of 90 days to get what we agree on earlier. Buildzoom did not meet that timeline either.
We only had one construction firm that submitted a legitimate proposal. We felt we had to go with that one just to get be able to meet the loan timeline. By the time we got that completed we had only 2 weeks left to complete the load paperwork and was told then that we needed to prequalify again; of which I could not produce paystubs because of my retirement. I would have redo a whole other process to get qualified again. We were so disappointed.

*Personal information redacted by admin

I used buildzoom premium to manage contract bidding for an apartment renovation in a NYC co-op unit. The premium team's value proposition is that they will offer a specialized service that does a comprehensive bid review and estimate process. I gave this review a one star instead of a zero because they helped source contractors that I would not have found on my own and they had some generic pamphlets to help first time homeowners navigate the renovation process. These pamphlet pdfs and sourcing services can be found for free and this is where the benefit of the company ends. In my experience, the premium service and team offered neither a specialized nor comprehensive service.

Some premium team support members were not located in NYC so their understanding of NY co-ops was surface level in my opinion. An example was their lack of understanding regarding required involvement of the DOB for a proposed closet wall removal in my unit. The estimates that they worked on with my contractors never included references for a license architect to review demo and alteration plans for a single drywall removal in my bedroom closets. The inclusion of this process inflated my real dollar cost and timelines.

This and other items on my renovation list, such as required window subcontractors, should have been answered and explained with all my contracting bidders. However, it seems they had not contacted my super or the property management company in charge of my co-op leaving my contractor to source this information themselves.

Post contract and service support from the premium team is poor and borderline nonexistent. Once they help you sign a contract your premium team ceases contact with you. Instead you are rewarded and punted to a general customer service email. It has been 3 business days without a response from customer support for the items listed above.

I hope my experience with the premium team and this writeup helps you save your time and money. At the end of the day you need to be heavily involved in the renovation process anyway and no one can do a good of a job as yourself. Buildzoom with their marketing promises might make you think they are an essential piece for the process. They are not.