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Build.com Reviews Summary
The company has garnered significant criticism regarding its customer service and product handling, with numerous reports of damaged items upon delivery and inadequate support during the return process. Customers express frustration over lengthy wait times for refunds and poor communication, often feeling abandoned after issues arise. Despite some positive remarks about the efficiency of the ordering process and product variety, the overarching sentiment indicates a lack of reliability and accountability. This suggests a pressing need for the company to improve its quality control and customer service practices to enhance overall customer satisfaction.
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Purchased vent fan, toilet, sink and faucet, shower faucet, and shower doors from build.com. The products recommended by the consultant were amazing. The shower faucet shower head and shower doors were Miseno brand and were top notch quality the installers were impressed at the quality of these products. Delivery on all products was quick and free. Most important of all was the sales consultant Sophi Paul she made sure I received the best prices and the best products. You will definitely use build.com for future projects.
Bought a toilet. It was the best price online. Delivery was on time as quoted. They were even willing to put in the garage for my wife. Very happy
I purchased two fans, a sink and faucet. All were delivered on time and well packaged. I am happy with the purchases and recommend Build.com.
I had the best customer service ever using an internet site for a purchase. Sales people wonderful. Quality of heater top not h and would definitely do return business as well as recommend people.
Friendly, knowledgeable and committed to getting things right. Had a delay on a shipment I needed to keep the contractor going on a renovation. Service helped me find a replacement product, credited my account and got me the product I needed in under a week. Nicely done.
I am a custom bathroom contractor and all my buddies told me to stay away from Build.com because back-ordered items never ship on time. But I had to try, what an idiot. Shipping day arrives and I get a notice it will be another month, but they are "very concerned and want to let me know". I have a feeling that somewhere in that large system of theirs they knew a while ago that they weren't going to ship on-time but did nothing. Knowing a week ago would have made all the difference. No customer service, not responsible, and as a result, I am not able to do business with them.
The rep's were super at there job. The products were all first quality. And any returns
Were easy to do. HAPPY HAPPY
This company will promise you delivery within 5 days, i got my stuff after 3 weeks, they will lie and cheat on you, worse customer service ever
I purchased from a lighting fixture company directly - or so I thought. And all of a sudden I started getting emails from build. Com welcoming me into their... whatever(?)
I don't know who or what they are and I don't want to- and I don't care. It seems they are just another layer in the way of what I am trying to accomplish.
I have purchased just about every type of home improvement item that was needed for our home remodeling projects on Build.com. We have rebuilt every room in this house. I have purchased: can lights, trim rings, pendant lights, bathroom lav and shower faucets ( 3 separate bathrooms), handle pulls, Reva-shelf lift, even the kitchen sink and faucet! Every order was correct, on time and very well priced. If I had a problem it was fixed immediately. I come back everytime I need something new for our projects.
I'd spent time looking at a number of websites, as well as checking in with local stores but I was able to get just what I wanted in a sink at a cheaper price from Build.com. It arrived in excellent condition and within a normal amount of time (exactly 2 weeks) as it came from the mid-west and was delivered to California... during winter.
I bought a semi flush mount school house light, well 3 of them. They each arrived quick with the glass bulb still intact with no cracks or chips. Will definitely purchase from them again.
Build, com have a wide selection of products, all priced very competitively and their order process & customer service are excellent. An ideal online resource for remodelling, etc.
Great place to do business! They sent the wrong item, but when I notified them of the mistake, they told not to bother returning it. They immediately sent me what I ordered.
When I needed support, I was able to speak to a human being in seconds. Moreover, he was smart and helpful. They stand by their stuff.
Have found very good pricing on almost everything. Shipping is fast, packing is excellent, returns are smooth and simple. The only thing that could make it any better would be if someone came and did the job for me!
I am a remodeler, and Build.com is my first choice for supplies. They are reliable have great service, and good prices. If there's a problem, returns are no hassle.
I received amazing customer service. The item I needed was shipped to me immediately. I received it in just a few days, so I could proceed with my kitchen remodel. I highly recommend doing business with Build.com
We ordered a fan light and blades. Everything came on time and in good condition. Would use them again.
THE DELIVERY WAS PROMPT. THEY HAD WHAT I WANTED AT A GOOD PRICE. ORDERING WAS EASY AND I WOULD RECOMMEND THEM TO ANYONE.
From the business
The Build.com Network of Stores also provides a unique shopping experience. With specialized sites committed to a more narrow focus, you're sure to find exactly what you're looking for. Each site digs into a single home improvement category, and featur...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Build.com is our flagship site. We have many other networks sites as well. If you would like, I would be happy to look into this for you. You can email me your order details at franco.taxera@build.com