Build.comReviews 668

When the item was taken out of the box, the item was so badly damaged. I then called build.com to tell them the issue and I was offered a return or replacement. Of course i said return. I can't trust the company anymore after looking how badly the delivery service dented the item. Then they had to contact the delivery service to ask them to pick it up first and then i can get a refund. BUT i then found out 2 weeks after my call to build.com that they said it may take the delivery company to pick the item up within 30 days. So after 30 days i will definitely get the refund but if its within 30 days... i can't do anything. After waiting 30 days i called and followed up. I told the rep that i didn't get any updates nor the delivery service came to retrieve the dryer. I got the credit immediately and said to keep it or dispose it. I was left with a broken dented dryer. In which i had to throw it out myself! The item was left with me 30 days and on top of it... disposing it myself. HORRIBLE service. I will never shop here again.

I'm a general contractor and have been using Build.com for several years. I've never had an issue until now. I ordered special order door hinges and then asked a rep via chat what the recommended item number was for ball tip finials. She recommended a finial with hinge pin and even processed the order for me. I went to install the hinge pins and they aren't compatible! Instead of taking responsibility for the screw up she said she didn't remember the order. I asked her to pull up the transcript from the order and she said it wasn't available and that they had switched the system to a new one. I now have to order new hinges and new finials at a much higher cost as well as pay someone to switch out all of the hinges. Her response to me was that she's only making $40 on the new order and there's nothing she can do. Meanwhile I'm going to lose a couple hundred dollars and that's my problem. I'm losing money and she's complaining about making $40 with the click of a button! Terrible customer service!

Most everything I ordered arrived quickly and in good condition. When a toilet arrived that was broken they sent a replacement right away and I was not charged for shipping though I was told initially that there might be a charge if I were to return the unit. Overall my experience was very positive, their prices are good, they have access to nearly every home improvement manufacturer, and their staff was very helpful when making product choices.

Zero stars, this business needs to get sued by someone. I ordered 3 ceiling fans from them and the sales guy recommended I also purchase 2 additional items for the fans (down rods, and mounting bases). Turned out I didn't need the additional items so I returned them. After they were received Build.com refunded $67.14 from the sales total of $145.05. The $77.91 that was not returned was deducted as "shipping charges". $77.91 for shipping of 6 items never opened and weighing no more than 10 pounds? Really? Buyer beware, these guys are thieves! Obviously I will never order from them again.

I order something by mistake at 7pm Eastern time. I cancelled the order within 5 minutes of ordering, before I even got the order confirmation email.

I got order confirmation email overnight with an estimated shipped date of the next date. I replied back first thing in the morning before business hour to tell them not to ship and please cancel the order.

I got response that they've already shipped the item and that I need to pay for the return process. Note that I have not yet receive the order shipped email yet.

This is a scam. They just count on people not wanting to pay for the return of item instead of doing good business.

NEVER EVER NEVER order anything from here. BE careful if you are ordering from Amazon or Walmart to make sure supplier is not from build.com. If so, don't buy it. That's my advice and experience.

Renovating is never easy however Build.com made the experience so much easier. I ordered everything from Build.com. Medicine cabinets, faucets, towel holders, lights, cabinet knobs. They were timely with delivery and quality of products. My medicine cabinets arrived in a crushed box with freight delivery, they immediately placed another order and it arrived within the week. My cabinets arrived within 3 days which was perfect timing since my contractor was suddenly ready to finish the job. I highly recommend Build.com.