business logo of BudgetPetCare

BudgetPetCareReviews 1,686

4.8

From the business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices.

We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.

We Offer:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately.

Happy Shopping!

Customer Care Team

1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
Supervisor@budgetpetcare.com


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BudgetPetCare Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing, quality products, and effective customer service. Many customers appreciate the free shipping policy and the availability of discounts, which contribute to significant savings on pet care supplies. However, concerns arise regarding delivery delays and communication issues, with some customers experiencing challenges in receiving timely updates or responses to inquiries. While the majority express satisfaction with the overall service, the company would benefit from enhancing its order tracking and customer support to address these recurring issues.

This summary is generated by AI, based on text from customer reviews

service
81
value
73
shipping
77
returns
31
quality
75
This company does not typically respond to reviews

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51,906 reviews
California
1 review
0 helpful votes
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Deep discount cat meds
October 16, 2020

My first time and I was skeptical. A little shocked that the order was filled in England but like so many of our pharmaceuticals, we are privileged to get overcharged by American companies. Order came as ordered and on time. I will be ordering from them again.

Date of experience: October 15, 2020
California
2 reviews
1 helpful vote
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After months of trouble, I have finally decided to make the switch to online pet care shopping because of you guys. Your products are relatively cheaper and it eliminates the effort I have to put in by standing in long queues. So yes, I am highly satisfied with the website and I do intend to continue shopping online from now onwards.

Date of experience: September 23, 2020
California
2 reviews
0 helpful votes
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Informative and excellent
September 21, 2020

I love gathering information about a particular product before buying it. I do the sea when it comes to the healthcare of my two dogs. So when I landed on this online store, I was very happy to see the amount of information they provide on each product they sell. It helps a great deal for pet parents like me. Plus, I also love the price range as well. They are highly affordable and well within my budget. I really like this store and I am definitely buying from them again, if need be.

Date of experience: September 21, 2020
Maryland
1 review
2 helpful votes
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I bought 9 doses of frontline plus(59.23) Arrived in a different box than is advertised and box indicates FOR VET USE ONLY. Why would these idiots send customers that did not indicate they are a vet a product for VET USE ONLY? Answer = SCAMMERS. The advertisement has the USA box of FRontline Plus but the box they sent is certainly not the same box. I guess it's the UK Frontline Plus. Who charges $5 for a tracking? They know most of us wont pay the $5 for tracking so we won't immediately find out it is an out of the country purchase. It took 2 weeks to arrive but I didn't really care about that. I'm not sure the stuff even works after reading the reviews that they may be selling fake meds but I applied it to 1 of my dogs this morning. I will see. It certainly has less in this vial than the ones i buy at walmart. I probably need to use 2 for 1 dose. I'm glad I only spent $59. I will not be ordering again. Too risky. No telling what they will send. He hasn't had a tic try to land on him since I started these treatments back in June. I originally buy from walmart online but they were out of the 1 I needed. I do not recommend any company that will not send what they advertise.

Date of experience: September 18, 2020
India
2 reviews
1 helpful vote
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I received my order a couple of days back. I was afraid that I wouldn't be able to get pet supplies for my pet, but true to their word, this site delivered the products with complete safety. I couldn't be happier! Would certainly recommend this online pet store to other pet parents

Date of experience: August 16, 2020
Kansas
1 review
7 helpful votes
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I ordered $100 worth of flea/tick protection for my cats and dog almost a month ago. First, I emailed them asking why I hadn't received my order. No response. So I called and they said it had been shipped and that I would receive it "any day now." Two weeks later, I'm still waiting. I went on line today to check reviews because I'm afraid I got scammed. They may have been a few dollars cheaper when I bought the products, but because it has taken so long I had to buy products elsewhere ~ my pets protection time had ran out. So, I really didn't save on my budget for pet care. They lost my business. I won't order from them again.

Date of experience: August 14, 2020
Andrew D. — BudgetPetCare Rep
over a year old

Dear Sir/Madam,

Please accept our sincere apology for the bad experience you had with your recent purchase. We would like to thank you for bringing this to our attention.
We request you to kindly contact us on our toll-free number or email us and we will try our best to resolve the issue at the earliest possible.
Toll Free - 1800-840-2008 Mon - Sat 9AM to 6PM (CST)
Email - customerservice@budgetpetcare.com

California
2 reviews
1 helpful vote
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In the times that we are living in, it has become relatively harder for us to go out and shop and wait in long queues. I am glad I found this reliable pet supplies store that sells a wide range of supplies for my dogs and cats. Despite the pandemic, I am happy to know that they are working their socks off just to keep our pet's safe. They have been delivering my goods well within stipulated time and I cannot thank them enough. Really amazing to say the least. Thank you!

Date of experience: July 28, 2020
Indiana
1 review
8 helpful votes
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Spam
July 24, 2020

I bought something from BudgetPetCare years ago, and they still send me TONS of emails despite unsubscribing several times. That is uncalled for. Now I'm sending their emails directly to my spam folder and will never buy from them again.

Date of experience: July 24, 2020
New York
2 reviews
1 helpful vote
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I turned to this site for ordering pet supplies during pandemic as I was having difficulties finding the treatments for my pets. Thankfully, this online pet store had all the products I was looking for and got it delivered right at my doorstep! Thank you guys for keeping care of my pets.

Date of experience: July 14, 2020
Georgia
2 reviews
3 helpful votes
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As we are all dealing with this pandemic, I wasn't sure whether I'd even receive my order or not. So, I decided to contact their customer care team. I decided to shoot an email as it was mentioned that they were facing too many calls so email seemed like a better choice. The team got back to me within just one day and assured me that my order was on the way. And true to their words, I did receive my order after a few days. Gotta say, I am very impressed with their services and received the order in perfect condition.

Date of experience: June 27, 2020
New York
1 review
0 helpful votes
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Earlier this online site used to take longer to get products delivered but since the last couple of months, they have really improved on their services! Thanks to this online store, I no longer have to worry about my cats! They're all completely safe and free from parasitic infestation.

Date of experience: June 13, 2020
Florida
1 review
6 helpful votes
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No Product
June 11, 2020

Ordered almost 2 months ago still no product. No answer when calling customer service! Do not order from this company!

Date of experience: June 11, 2020
California
1 review
1 helpful vote
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I have purchased from many online stores, but no one has been close to this online pet store! Initially, I used to face the issue of late deliveries, but since the last few weeks, even that has improved. The treatments are exactly the ones that are available in the store, the best part is that these are available at really affordable rates plus there's free shipping! Pet shopping couldn't get easier! Kudos to the team.

Date of experience: June 8, 2020
Singapore
1 review
2 helpful votes
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I don't normally do online pet shopping, but pet stores near my house are shut due to coronavirus pandemic. My pet supplies needed a refill, and online pet stores were my only hope. Thankfully, I came across you guys. Purchased my desired supplies. Just waiting for the order to get delivered. Says it'll take a couple of weeks more, so i gotta wait. Phew! If not for this online store, I really don't know how i'd get my buddy's supplies. Thanks!

Date of experience: June 3, 2020
Canada
1 review
7 helpful votes
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Ordered tick/flea and heartworm meds for my 2 gsd's. They need to be given every month. To be sure that they would be received on time, ordered them with 2 month buffer. 2 months came and went, and no communication. Upon calling, "Oh, so sorry, they are back ordered". Given that these items are time sensitive, any company with any semblance of customer service would have given a heads up. Particularly given today's ease of communication, email, text, etc. Nope. Nada. Why the hell go to the trouble of getting customer contact info? Just lost a customer.

Date of experience: May 30, 2020
Canada
1 review
1 helpful vote
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For the past couple of years, I have been pet shopping online. It is because it's much easier and a lot less stressful than having to stand in long queues. For an old man like me, I find it hard to stand in long lines just for pet supplies. Luckily, I found this online store. Their products are reasonably priced and the qualities of the products are superb. In fact, the quality is superior to the ones I used to purchase from the store downtown. People must give online pet shopping a try!

Date of experience: May 7, 2020
Texas
1 review
7 helpful votes
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I ordered some Frontline for my dog. It took for forever to get. Finally received it yesterday in the mean time my dog passed away so I was trying to return for a credit since I no longer needed it. Yesterday I talked to Shane who said would e-mail me the address to return item. It was never sent. Today I called again this time James told me I could send it back but shipping back was very costly. He said it would cost about $40 to 50.00 to send back to the United Kingdom. I thought I was ordering here in the U.S. Never again will I order from this company!

Date of experience: May 5, 2020
Georgia
1 review
1 helpful vote
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With the virus going around, I have decided to switch to online pet care shopping. I know the delivery will be taking a lot more time than usual, but I am okay with it. My pet needs her supplies, so I have bought it v in bulk from here. It's actually way easier to sit at home and order supplies. Perhaps, I might start online shopping for my pets now.

Date of experience: April 28, 2020
Alabama
1 review
5 helpful votes
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Took my money and never provided any delivery information... nor sent official confirmation of my order. Agreed to issue refund and never did that either.

Date of experience: April 25, 2020
Singapore
1 review
0 helpful votes
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Never really liked the idea of online shopping because of the delivery time. Most of these online shopping sites have a minimum of 10 to 14 business days, which is pretty huge. The other day though, I tried giving online shopping a go. I ordered products from this pet store for my dog. You won't believe, I received my order inside 7 days. I was really impressed. Since that day, I have been doing my pet shopping from here. It's easy and much more comfortable.

Date of experience: March 13, 2020