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BTCapital
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btcapital.me
GB
1 review
1 helpful vote
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Fake fraud platform
August 23, 2021

BTCapital.me are a complete scam they do not let you withdraw and the your money does not go into the platform it get put into there own bitcoin wallets. I've reported them to action fraud and currently in talks with the FBI

Date of experience: August 23, 2021
GB
1 review
0 helpful votes
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For a very complex matter this is a really simple online trading platform to use. You can get lots of data from your account manager and receive regular reports on your investments and new trading signals.

Date of experience: April 16, 2021
GB
1 review
0 helpful votes
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Highly recommendable
April 22, 2021

All in all my experience with stock/trading (previous companies etc) has been a nightmare. The agent from btcapital who took my call today could not have been more helpful in assisting me. People are often quick to complain but not as quick to praise. I would like to praise this agent for being patient, understanding and helpful. An asset to btcapital and highly recommendable.

Date of experience: April 22, 2021
Georgia
1 review
0 helpful votes
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DO NOT INVEST HERE.
January 10, 2022

At first I was very skeptical about investing with them, until I gave it a try not knowing that they are set of con-artist who steal people's money. They stole every dime I invested with them, I would have ended up been depressed if I didn't get the great opportunity to have zenithesse save me.

Date of experience: January 10, 2022
GB
1 review
0 helpful votes
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Professional
April 11, 2021

They are very helpful and professional in dealing with my query. Customer service really helped me. It is just lovely to get to customer where you don't have to go through end-less AI options and you get through to someone that is really knowledgeable and able to help.

Date of experience: April 10, 2021
GB
1 review
0 helpful votes
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Very easy to use
April 23, 2021

Lots of things to help you on your way starting up
Really simple to search for what you are looking for and all dater is up to date as much as it could be and info about your investment over the years.

Date of experience: April 22, 2021
GB
1 review
0 helpful votes
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Excellent company
April 21, 2021

As a complete newcomer to investing, I have found btcapital to be an excellent company, in terms of information gathered on markets and companies, advice on the economic situation, and the ease of using the website. I trust their choice of funds available and have confidence in making decisions based on their research.

Date of experience: April 21, 2021
GB
1 review
1 helpful vote
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Easy to use interface, 1 VIP trade every month (perfect for infrequent investors/traders, easily accessible information to make intelligent investing decisions. This is a great platform for beginners however still of great value to those with more experience.

Date of experience: March 8, 2021
GB
1 review
0 helpful votes
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Thanks
April 11, 2021

I ahd a problem with the transfer of some shares into my account from another company. Mohammad was able to give me the information I needed in an efficient and helpful manner.

Date of experience: April 11, 2021
Netherlands
1 review
0 helpful votes
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Recommend it
March 22, 2021

A really unobtrusive way of investing, simple to understand and easy to follow your funds/investments on a daily basis. They were recommended to me by my daughter who works in an investment bank which in itself says a lot. I wouldn't hesitate to recommend it.

Date of experience: March 21, 2021
GB
1 review
0 helpful votes
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Works good
March 30, 2021

For a beginner this site is a wealth of knowledge, and the low monthly investment amounts available opens up a multitude of investment fund opportunities to suit all pockets.
I've been a customer for many years now. BTCapital have allowed me to manage all my investments in one place cost-effectively and conveniently.

Date of experience: March 29, 2021
Netherlands
1 review
0 helpful votes
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Easy to navigate
March 21, 2021

With a Trading Account, I've put my trust in btcapital with my current and future finances.
Trades online have never been a problem for me, the btcapital portal is easy to navigate around, my portfolio is easily accessible and I can manage it without issue.
The rest of the open website is a great source of information and advice and it's always my first place to go before hitting the market.

Date of experience: March 21, 2021
Canada
3 reviews
1 helpful vote
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I am a part-time private investor and find that making use of btcapital is also like pursuing a hobby the longer one uses them the more one can learn about the diversity of investing & time scales involved.

Date of experience: March 29, 2021
GB
1 review
0 helpful votes
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Within minutes of my account being opened the manager of my account called me to ask me about how he can help me. Very impressed considering the size of the business that they are that personalized. The platform is great, and comprehensive selection of markets, good customer service.

Date of experience: April 2, 2021
Netherlands
1 review
0 helpful votes
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Had a query regarding cash withdrawals - the call was answered very promptly and I was assisted by a customer service agent. Who was friendly and efficient in resolving my query.

Date of experience: April 10, 2021
GB
1 review
0 helpful votes
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Excellent service
April 9, 2021

Today I was helped by customer support. I needed to change my bank details and he took me through the process step by step. He was very helpful, patient and I managed to get there in the end. Excellent service.

Date of experience: April 9, 2021
Australia
1 review
0 helpful votes
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Very good customer service, attentive, proactive and friendly. I've been in the game for more years than I care to look back on and switched to online execution with the earliest platform available. The technology has improved out of sight since and of all the various brokers I was pleased to deal with, BTCapital has impressed the most. Both the free platform and ProRealTime are exceptional and support for even the slightest issue is simply outstanding.

Date of experience: April 2, 2021
Netherlands
1 review
0 helpful votes
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Very professional
March 8, 2021

I have only had to use the phone once but found the operator really helpful. As a customer I have to say that btcapital is an excellent investment company, very professional.The Global plus facility is also very good.

Date of experience: March 8, 2021
GB
1 review
0 helpful votes
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Fantastic service
April 5, 2021

I have been with btcapital for a few months now and I am so happy with the service they offer. Every time I have called in for assistance the staff I have spoken with have been outstanding (and I very rarely give such praise). Thank you and keep up the fantastic service.

Date of experience: April 5, 2021
Netherlands
1 review
0 helpful votes
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Very helpful
April 4, 2021

Always receive the best advice and service from these guys. I had a couple of questions regarding an Apple trade and they helped me out quickly, efficiently and with respect. Very helpful. Thank you.

Date of experience: April 3, 2021

Overview

BTCapital has a rating of 3.2 stars from 47 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BTCapital most frequently mention and customer service. BTCapital ranks 648th among Cryptocurrency sites.

service
39
value
39
shipping
21
returns
21
quality
38