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Canada
1 review
0 helpful votes
Follow Tay K.
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As others have stated, terrible customer service and inaccurate size charts (like completely inaccurate)! I have so much to say but simply, do not ever buy from this fraudulent company, and if you do choose to roll the dice- know that the product you get will not match the description, and you won't get customer service.

Date of experience: January 13, 2025
GB
1 review
1 helpful vote
Follow Brian T.
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Totally shocking service. Purchased a pair of Nike air max scorpion (order# *******2401) and after only several months the tread on the sole had completely worn away and air bubble popped totally defective as these were worn only couple times per week mixed in with other vapour max that I have had a lot longer. Bstn arranged returns label and they were sent back only for the delivery service not able to deliver for what ever reason or another and was held at the local post office for the store to collect them. Dozens of emails to them and literally just been ignored and because the store did not collect they are now being returned back to me absolutely shocking service all round. To add to this review I had the same pair of trainers in different colour from Nike store that the exact same happened to after only 8 weeks from purchase that Nike refunded in full once returned. Next stop is to try and claim purchase value back through back. Disgusting from bstn

Date of experience: February 7, 2024
Texas
1 review
0 helpful votes
Follow Mahrouz C.
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Awful customer service!
January 10, 2024

Their customer is awful! I bought a hoodie from their website for plus $150, and I haven't received it yet! I followed up with them three times, and they just sent the random and same message that they were following up with FedEx and contacting me, but they never did! And not even issuing a refund or replacement! If this is how you do your business, for sure you won't last long! Never purchase from them and save your money! Terrible experience!

Date of experience: January 10, 2024
New Jersey
1 review
0 helpful votes
Follow Elizabeta G.
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Not good
December 13, 2021

Avoid this company, misleading size charts, horrible customer service, don't waste your money.
I am posting part of the email conversation with them.

Coca (BSTN Store)
Dec 12,2021, 21:59 GMT-11
Hello Elizabeta,
And thank you for your email
According to your order confirmation you have chosen the size INT M. You should have looked at the size chart. All sizes are listed there. In this case it is not an error on our part.

Then I replied:

"Yes, you are right I ordered size INT M, but I received size INT S.

According to measurement charts:
(If you have a 32 inch waist, your size is a US-Size M or Euro-Size 42. US Size / Internat)
Please see the attached picture"...

Coca (BSTN Store)

Dec 13,2021, 5:06 GMT-11
Hello Elizabeta,
And thank you for your email!
The dimensions given in the size table are general information. The actual product dimensions may differ.

Date of experience: December 13, 2021