Bstn

Totally shocking service. Purchased a pair of Nike air max scorpion (order# *******2401) and after only several months the tread on the sole had completely worn away and air bubble popped totally defective as these were worn only couple times per week mixed in with other vapour max that I have had a lot longer. Bstn arranged returns label and they were sent back only for the delivery service not able to deliver for what ever reason or another and was held at the local post office for the store to collect them. Dozens of emails to them and literally just been ignored and because the store did not collect they are now being returned back to me absolutely shocking service all round. To add to this review I had the same pair of trainers in different colour from Nike store that the exact same happened to after only 8 weeks from purchase that Nike refunded in full once returned. Next stop is to try and claim purchase value back through back. Disgusting from bstn

Avoid this company, misleading size charts, horrible customer service, don't waste your money.
I am posting part of the email conversation with them.

Coca (BSTN Store)
Dec 12,2021, 21:59 GMT-11
Hello Elizabeta,
And thank you for your email
According to your order confirmation you have chosen the size INT M. You should have looked at the size chart. All sizes are listed there. In this case it is not an error on our part.

Then I replied:

"Yes, you are right I ordered size INT M, but I received size INT S.

According to measurement charts:
(If you have a 32 inch waist, your size is a US-Size M or Euro-Size 42. US Size / Internat)
Please see the attached picture"...

Coca (BSTN Store)

Dec 13,2021, 5:06 GMT-11
Hello Elizabeta,
And thank you for your email!
The dimensions given in the size table are general information. The actual product dimensions may differ.

I order for the first time 2 weeks ago, when I receive the product I was happy with my shopping experience with BSTN, but after 1 week things change, one of the products I buy to do a present wasn't good for my friend so I send an email to customer service to know how I can do a return, it's 3 days now and no answer, nor on Twitter or Facebook... I am very disappointed with this because my return date is tomorrow with the 14 days rules... So be careful if the product you order doesn't fit it will be complicated to have a refund...