BrotherJet

At the first time, i need a printer to start my business for phone case, then i meet someone to introduce me a brotherjet printer, the sales name is allen and he suggest me to buy m2 printer.
And when the printer is come to my home, i start with my business. And then in the first month i get the first maintenance about the printer. The ink is also waste too.

And i can't sell the phone case because the result of the phone case is fade in a week. I ask the maintenance support (mrs. Sonny) to give me a reason and fix the problem, but what i got is worse, the ink is waste and she cant give the solution.

Think again if u wanna buy this printer. The color is fade, and the ink is waste also expensive.

Awful Printer (The M2) awful sales agent (ELSA) worst engineer/customer service agent (ASEOP) what an awful combination of machinery and people. Never told me upon purchasing the printer that their software is out of date and does not work on windows 8, had to buy a laptop just so i could use windows 7, they sent the wrong plug to start with, the ink continuous system was cracked and that took another 3 weeks to arrive, paid for printer in january, made first print in march! So many problems with the printer head, keep being told, clean out waste ink, run nozzle check, clean printer head! Done this so many times and huge waste in ink, there are streaks on all leather cases that are printed on no matter what is cleaned and fixed, then the continuous system stopped working, the ink got clogged in the tubes and they were of no help at all, i had to pay for a local engineer to fix, brotherjet then said because their engineer had not fixed it they warranty didnt exist anymore (They are in China, I am in Ireland) they also said hey wouldnt send an engineer so how did they expect it to be fixed then? Because of this I have lost customers, a lot of money and have now run out of ink, ink that they stated and I have a copy of the transcript that they said they would replace free of charge because there have been so many issues, since the agreement was reached, nobody has contacted me to sort out the delivery etc... so yet again I am without the printer - thanks brotherjet for taking $3000+ of my money and giving me nothing back in return!

This is a piece of $#*!... And very expensive I paid 10K$ for this printer!
Arrived in tile no problem but it took for ever to set up the printer. I originally bought it for printing 9 cases at a time they even sold me mold for 9 cases. Afer hours spent with the tech on skype, well they say the printer cannot print 9 cases at a time. Let's try with 6... Well this was impossible to get an acceptable result on 6 cases (i'm printing transparent cases, colors are off and white and colors are not aligned...) Especially on the mast cases since the printer is not precise at all.

Ok let's try to print one case at a time... Well... Here again the results are totally off in colors, alignement...

I gave up for a while since i have a business to run. I started my printer again 4 months mater guess what the print head is clogged, no white is coming out. I go over for hours through the manuals to fix the problem. No way they tell me I have to buy a new printhead for 950USD.

Last chance take the printhead out and dip it in hot water to unclogged the nozzles. Ok, I've already spend hours/days to get something out of this printer I can spend one more evening doing that.

Guess what it didn't work.

Even worst, when taking out the printhead and trying to put it back, the adaptator/manifold wher you fixed the printer is all melted and basically the screws are not screwed but glued so I can't put the printer back in place.

They did not accept to:

- Send me a replacement printhead or take the printer back

So I've spent 10K to print 10 cases which is kind of a great deal I assume.

Stay away from this company and their products.

WORST SERVICE AT ALL WATCH OUT, i buy from Brother Jet the Artis 2000UV, they send me broken printer not working, i spent 3 month with them trying to fix the issue, finally they accepted that i shipp back the printer for replacement, they change theire mind when they received the printer and they told that it's working fine, they change the head part and ship back the printer... again broken with more problem, the UV system was not working and the printer have the same issue... i spent another night with their responsible Aesop Dong and they found that a part was missing in the printer, i asked for refound or if they can send their tech to fix it... they stopped replying to my email or skype msg from that day... 4 month know and my business is running without the main product... and costum service of Brother jet still ignoring my emails and skype notification... VERY WORST SERVICE WATCH OUT, DON"T TRUST THIS COMPAGNY, AT THE FIRST PROBLEM THEY WILL LET YOU DOWN.