Brilliant Distinctions

I had 1200 points that ended up expiring in October - do they not understand we are in a pandemic right now and most doctors have just began to see patients for botox and fillers. Therefore everyone is booked? So since I transferred my account to Alle then I got nothing. Can't get anyone on the phone, no email or chat to contact customer service. BD you are awful

I submitted my receipt as instructed. Denied. Called Customer Service and was told 1. The submission was sent too soon and had not been reviewed. 2. The receipt from the Clinic did not specify the type of filler used.
3. Brilliant Distinctions does not honor Botox/Dysport 4. The resubmission was sent too late.

Difficult to deal with. Every excuse NOT to honor their coupons. More trouble and aggravation than it was worth.

Each time I attempt to submit a receipt, my previous password is not accepted. I apply for a new password which may be accepted in due time. Today I cannot login to submit a recent receipt of approx. $1000.00. Tried several times - changed password, still no luck. (Perhaps this reward program hopes some clients will give up, lol)

They will find every way possible to not give you your points or pay them out. Twice I've gotten very expensive treatments done being told if I send in the proper info in the right time frame I'll get my points toward further treatments. I've done this twice now following all the instructions perfectly, and have been told both times i did not give proof of purchase. My receipt printed by the clinic which I sent in both times with every bit of information about my purchase including date time location treatment and cost were on there. This company is useless! Any good reviews on here are fake.

I sent in my proof of receipt and have received my e transfers from botox... but no password to deposit money into my account.
I have talked to customer service twice in which I am told that a password will be coming 5-6 days after the e transfer is sent.
Is it just me or does it seem odd to have password sent after the e transfer is sitting waiting to be deposited.
Personally I think you should send password then e transfer.
Let us go back to gaining points in the clini office.
I don't know if they feel that maybe we won't collect our points money so they make more off us?!?
Not happy

Been trying to sign in for hours and their phone messaging system doesn't work. If this is what the sign-in process is like, I shudder to think what the rest might be.

There was a website crash during a sale, and instead of offer the deal to members again, they offered a trivial door prize. I have reached out several times. I can't get anyone on the phone or via FB or Insta, there's ISNT a live chat or email address. It's really disappointing as this was my loyalty program for my esthetician. It a sad situation.

Impossible to sign into my account. Advertise $10 reward per $100 spent but they give half of that.

I signed up for brilliant distinctions and now I get coupons every few months for botox and juvederm. It seems like it is just spam, but the coupons have saved me several hundred dollars over the past year. What I don't like is how complicated it is to actually redeem the points and the coupon. Even my doctors office is confused and they can't even access my account. When I see my doctor to redeem the points, they can't log in and get me my coupon. It is a very disconnected system and very confusing. Plus you cannot use the coupons for other fillers like restylane because they are not made by botox. You are stuck only getting coupons for very specific products.

The procedure went well. However, they promised to contact me in 3 months to follow-up, compare photos, and see if additional treatments are available. They never contacted me. When I called/text, they were non-responsive. However, they sent dozens of emails from a NoReply email address that did not include any contact information. Now the results and my money are gone. I definitely DO NOT recommend using them.

I ordered a set of lytera 2.0 ($356 at reg price) from BD and they sent me products that were due to expire within 6 months. I called to complain and was sent 2nd package that came from same lot# with same expiration date within 6 months (I know this because I kept the reciept). I called again and CS convinced me to exchange it again for "3rd time is the charm." Third package came from same lot # same expiration date. I called 4th time to refund and was given a hard time by Inez. She placed me on hold for near 20 minutes and came back stating that they will return this as a one time courtesy. EXCUSE ME! I have been in contact with you after each near expired package withn 30 days as per your return policy. Please read up on your policy since you are paid to represent them. Horrible customer service. Believe me, this will be the last I order from you. Ridiculous!

They offer no loyalty to their diamond members. They put out two promotions a year for members. $75 juviderm $50 Botox diamond members are allowed one! Botox lasts 2 months! If you go before 3 months, no points! Now they put out $75 off lips! I was apprvd on all 3 offers I have stated and then Ashley at brilliant distinctions blocked me from offerd. They messed with my name and now nothing works. I have the emails to prove from Paul mngr and Ashley employee. Allie is now taking over brilliant distinctions, I hope it's for the better. All advertising is geared to new people downloading apps. Loyalty is diamond members and we get nothing. Last year Botox day, I was first to sign up for BOGO in Botox day their system crashed and I recvd an e-mail so sorry our system crashed. Here's $20. Bogo excuse me is $975! Not even close to ok

Well, I thought it would be great. The idea is good, however by the time you earn enough credits to make an impact on pricing they expire. I would not recommend this rewards program unless you receive many treatments in a short amount of time.

I like my treatments and would like an occasional reduced price coupon but, not at the price of having my information shared to all of their affiliates and being targeted by them... this is a "BUYER BEWARE" if you don't want to be bombarded with texts or emails. And I resent it. I also resent having to join this site with a password in order for my review to be posted.

I never hesitate to book my appointments because with BD they're always on sale! I've had to reach out to them before and easy peasy they addressed my concerns. I would love another year of Brilliance- I guess it's no longer being offered. I'm a customer for life- even though there's new stuff on the market that supposedly lasts longer... BD/ Allergen has my loyalty because they take care of me every single time I go to the cash register!

Two reasons I won't purchase from Allergan anymore: (1) their packaging is poor quality - the tinted moisturizer with spf top has cracked a number of times; with what we pay the packaging at least should be quality; (2) recently moved to a new residential neighborhood and their system or technicians are unable to update their system so that it accepts my new address; their suggestion was to use a wrong address or go the store to purchase. Unacceptable in this day and age of technology. I deleted my account with them and suggest anyone else who is unhappy do so as well.

Would not recommend this program. Can not use multiple rewards for the same service/product. Very difficult to even purchase products on line. When calling customer service for help they do not know the answers and continue to transfer you to different reps. Long wait times on phones and very poor customers service. Do not fall for this program it is not worth the money!

Ive been insecure about my lips all my life. When my friend recommended Melissa to me, I went straight to her! I'm in love with the customer service & my results! I recommend this place every time someone compliments my lips! Excuse my swollen lips, just got them done today & are cherries lol

Purchased 1200 dollars worth of product in May, 2019. Submitted my receipt the voucher with the number and applied for the $200 rebate. Received a cheque for $50 and when I inquiries I was told that the rules have changed. It must be a combination of filler and Botox not one product. Still using the same certificate but it looks as though the rules are changed and the consume is the last one to know. A complaint will be definitely filed with consumer and corporate affairs and any other government body regulating this business.

Just found out after my treatment about the 90 day rule. I use the app to monitor my points and rewards, but they shouldn't post the rewards if you can't actually use them. I've got a few rewards available but I can only use one at a time, which sucks because most expire around the same time. I guess I have to make separate appointments to use them, I don't know. I'm just gonna finish off the year and use just enough treatment to use the rewards. This is a horrible program and I'm canceling after I get what they owe.

It has morphed from a nice program into a slick one; very time-wasting and disappointing. Phone calls to customer service just bring avoidance tactics and are a waste of time.

As an ex-receptionist in a Botox office, this rewards program is a counterintuitive, convoluted mess! Redeeming coupons and issuing points with all the codes is downright confusing! Whoever designed this program needs to go back and take a hard look at it! What a dumb name too. But what do you expect from a company named Allergan... doesn't that word look a lot like allergies? Someone is asleep at the switch!

I've never had an issue redeeming my brilliant distinctions points or my year of brilliance rewards. It was clear to me from the beginning. You get two $100 certificates every 3 months for a year. (That's $800 worth and you only pay $200). You have to use them within that 3 month cycle and those cannot be combined together BUT they CAN be combined with regular brilliant distinctions points. If you get Botox and a product on the same day, you can still use both rewards on that day for each separate product. I've used them for Botox, juvederm, and latisse throughout the year. Saved me a ton of money PLUS you get points from every purchase even if paying with a reward. Not a scam. Just read the print.