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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Georgia
1 review
0 helpful votes
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Leyland Cypress Tree
December 23, 2022

Good experience always. You can count on what information and advice they give.

Date of experience: December 23, 2022
California
1 review
0 helpful votes
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Delivery late
December 22, 2022
Updated review

I love the product iyself and the prices are great but it was a birthday gift for a family member and I wiss it would have been delivered sooner.Otherwise,great purchase!

Date of experience: December 22, 2022

I ordered on Dec.1 and was informed it would be delivered...
January 8, 2023
Previous review

I ordered on Dec.1 and was informed it would be delivered in 1 to 2 days.Still waiting.

Date of experience: December 9, 2022
Florida
1 review
0 helpful votes
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Present being sent
December 19, 2022
Updated review

Apparently there was a glitch in communication. I was under the impression my plant would be delivered as a Christmas gift, however, due to the planting zone it will not get delivered until spring. I was supposed to receive that information however, never did. Communication has been corrected. BrighterBlooms.com came through and looking forward to the shipment in the spring!

Date of experience: December 19, 2022

I was told orders would ship in 1 to 2 days, unless...
January 14, 2023
Previous review

I was told orders would ship in 1 to 2 days, unless otherwise stated. I placed my order on December 8. Still no notification that it shipped. Today is December 15. When will this ship?

Date of experience: December 15, 2022
California
1 review
0 helpful votes
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Happy Customer
December 19, 2022

Very easy to shop - easy to read information and growing zones included in the main picture.

Date of experience: December 19, 2022
Georgia
1 review
0 helpful votes
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Poor packaging
January 18, 2023

The trees I purchased were shipped with broken limbs and all the dirt out of the 3 gallon buckets they were planted in due to them being turned upside down from shipper.

BrighterBlooms.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 19, 2022
Illinois
1 review
0 helpful votes
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Fantastic customer service
December 19, 2022

Hands down one of the best customer service experienced I have ever had! My tree arrived in perfect condition!

Date of experience: December 19, 2022
New York
1 review
0 helpful votes
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Fight and beg
January 17, 2023

Order for gift certificate was never acknowledged. After emails and finally phone calls was told they had no record of it even though I had the order #. I then ordered another gift certificate since time was running out for me. Finally got the first one but with no code on it for cashing in. After hours on the phone I was able to get two certificates that were redeemable. WHEW!

Date of experience: December 18, 2022
California
1 review
0 helpful votes
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First time buyers.
December 17, 2022

I have never ordered a tree online before, so I really didn't know what to expect. Our tree arrived relatively quickly and looked in good condition. We have planted it per the instructions and are eager to see how it does where we have planted it.

Date of experience: December 17, 2022
Virginia
2 reviews
0 helpful votes
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Great product
December 17, 2022

Easy to find what I was looking for and being able to read reviews helped me in my decision. The added plus was the discount offered which made for a great experience.

Date of experience: December 17, 2022
California
2 reviews
0 helpful votes
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Absolutely beautiful!
December 14, 2022
Updated review

This tree was a replacement tree that brighter blooms replaced because their first tree arrived dead. This newer tree arrived in great condition and was ready to plant. Thank you for your great customer service.!

Date of experience: December 14, 2022

Was a breeze ordering online
August 24, 2022
Previous review

Was a breeze ordering online

Date of experience: August 24, 2022
District of Columbia
1 review
0 helpful votes
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Plants not in great condition
January 13, 2023

While I don't like to leave negative reviews, I did not feel that the plants arrived in great condition or looked as nice as the photos. Some leaves were torn, others were bent, and many were crushed from the packaging.

BrighterBlooms.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 14, 2022
Texas
1 review
0 helpful votes
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Expect the unexpectant
December 12, 2022

I was not expecting what I received. Until I figured out where the plant was coming from. It was dormant looked dead. Glad I got the year warranty/guarantee. But with a lil' TLC &under warm conditions (Green House. I see life, leaves are emerging.

Date of experience: December 12, 2022
California
2 reviews
0 helpful votes
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Great to work with
January 11, 2023

One plant was not good at all, but Brighter blooms have offer to make it right. Good company to work with

Date of experience: December 12, 2022
Texas
1 review
0 helpful votes
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Christmas tree
December 11, 2022

Customer service was fantastic! The tree is pretty but has not been drinking water. We cut it off before putting it in a tree stand and it drank the first night but not since. Also it "does not" have the wonderful pine scent.

Date of experience: December 11, 2022
Florida
1 review
0 helpful votes
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Florida resident
January 10, 2023

My only issues is that I am a reoccurring customer so your system should know I live in Florida. I get these emails with these beautiful trees I want to buy and I click on them and go through the whole thing and then it tells me I can't get them cause they won't ship to Florida. Other than that you have beautiful plants and they arrive quickly and are very healthy and I have no complaints about any of the trees I have received.

Date of experience: December 11, 2022
Missouri
1 review
0 helpful votes
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Great Products
December 9, 2022

Easy site to navigate, easy check out, smooth transaction, fast shipping and many products to choose from.

Date of experience: December 9, 2022
New York
2 reviews
0 helpful votes
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Pencil Holly
December 9, 2022

Lisa answered all my questions about the tree I picked and the growing whole process.
Thank you

Date of experience: December 9, 2022
Georgia
1 review
0 helpful votes
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I wish I can give you 5 stars
December 8, 2022

One of the flowers I purchased arrived very dry. It died a few days later. The rest of my order was fine.

Date of experience: December 8, 2022
Florida
1 review
0 helpful votes
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First tree arrived damaged, after contacting Brighter Bloom within a day or two a new tree was being prepared to ship, I was allowed to keep the original tree and have it in our lanai nursing it to health, the new tree in in my back yard in my tree Box space, looking to have a beautiful tree this spring.

Date of experience: December 7, 2022
Oregon
1 review
0 helpful votes
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Great experience
December 6, 2022

We recently ordered a live tree from Brighter Blooms which we received timely. Tree is in great shape and instructions received on how to care for the plant is very helpful. Online service was easy to order. Thank you!

Date of experience: December 6, 2022