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BrighterBlooms.com

Overview

BrighterBlooms.com has a rating of 4.4 stars from 4,115 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrighterBlooms.com most frequently mention customer service, good condition and new growth. BrighterBlooms.com ranks 2nd among Plants sites.

service
848
value
36
shipping
35
returns
9
quality
3,593
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21,928 reviews
How would you rate BrighterBlooms.com?
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Ohio
1 review
0 helpful votes
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Great product
September 29, 2022

Ordered a River Birch for my front yard. Showed up on time and was in perfect shape when I opened it. Love our tree and will be ordering from this website whenever I have a need for plants, shrubs, or trees!

Date of experience: September 29, 2022
Indiana
1 review
0 helpful votes
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Plants in very poor health.
May 2, 2022

I ordered a money tree and a bottle palm, both of which came a spider mite and fungus gnat infestation, brown and spotty leaves and just in general poor health. Not at all satisfied with my purchase. Should've done more research before purchasing, apparently there are many poor reviews about plant health and lack of customer service beyond a discount offered on the next order.

Date of experience: April 30, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Kentucky
1 review
0 helpful votes
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Great customer service
June 9, 2022

Answered my call on a weekend about a tree we had ordered that didn't handle the transplant process well—immediately sent a replacement and was at my house in 3 days! Great customer service and will definitely be ordering from here again.

Date of experience: June 9, 2022
Florida
3 reviews
1 helpful vote
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Inequality issue
July 4, 2021

Ordered 4-2 gallon knock out roses. One was significantly smaller than the other 3. After planting the same plant is struggling to grow at the same rate and has more of a drooping posture. I hope it will eventually snap to!

Date of experience: July 4, 2021
Florida
1 review
0 helpful votes
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Great experience
March 30, 2022

I was a little skeptical since I'd never ordered plants online. Both plants arrived neatly packed, bare, and clearly stressed from the trip. I planted them immediately, and within a couple days the started to grow. 3 weeks later, and they look great. Will definitely be using BB more often.

Date of experience: March 30, 2022
California
1 review
0 helpful votes
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Beautiful quality
November 22, 2022

The plant was beautiful shape and size but extremely damaged from over watering, causing damage to the overall health of the plant. I also not recommend shipping to cold states, as it will have to sit overnight in cold storage somewhere.

Over watering and cold weather took the bulk of her leaves. Soaking wet cold feet from shipping methods didn’t help.
Date of experience: November 22, 2022
Florida
1 review
0 helpful votes
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Nice looking citrus bushes
August 12, 2021

After a very delayed shipping time, I received my dwarf meyer lemon and key lime bushes in perfect condition. Questions to BrighterBlooms were answered very quickly. They're very healthy looking plants and are doing well.

Date of experience: August 12, 2021
Texas
1 review
0 helpful votes
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Well packaged, healthy Lady Banks roses
April 27, 2022

I had waited too long to purchase Lady Banks roses from my local nursery. I found BrighterBlooms after doing some research. The website is easy to navigate, they answered a question I had prior to purchase in a timely manner, and the checkout section of the website just as clear. I purchased four plants that were well packaged and arrived in good shape. In fact, I was not able to get them into the ground for three days (kept them in the sun and soil moist), but they were already leafing when I was able to plant them. Each bush had multiple stems branching off the single bud union with many leaflets.

Date of experience: April 27, 2022
California
2 reviews
0 helpful votes
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I placed this order with trepidation, not sure what I would receive.
Well, I was more than pleasantly surprised. The plant arrived quick, well packaged and looking wonderful. Currently it is thriving in my garden.

Date of experience: July 27, 2021
Oklahoma
1 review
0 helpful votes
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Def go for the more mature trees
April 24, 2021
Updated review

My 2 taller/older trees seem to be doing great, but my smallest/youngest dropped all of its leaves and is not doing well within 48 hours of receipt. I'm happy so far with the other, but this little guy doesn't look like it's going make it.

Date of experience: April 24, 2021

Easy as expected
March 17, 2021
Previous review

Easy as expected

Date of experience: March 17, 2021
Virginia
1 review
0 helpful votes
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Strawberry Hydrangea
June 7, 2021

After searching unsuccessfully at our local garden centers for a Strawberry Hydrangea, I took to online shopping. I was not surprised that there were only a few of these sun loving hydrangeas in stock so I ordered it right away. It was pricey, but they were similarly priced locally if I had been able to find one. It came quickly, was healthy and has thrived after planting. Not sure if it will bloom this year but I'm hopeful.

Date of experience: June 7, 2021
California
1 review
0 helpful votes
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Arizona Cypress Ice Blue
October 31, 2021

I was impressed that the tree we purchased made it in just one week to the West Coast (despite the current delivery/supply chain issues) in perfect condition. It is now planted in our yard and appears healthy. Shipping costs were quite reasonable all things considered.

Date of experience: October 31, 2021
Minnesota
1 review
0 helpful votes
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As expected
December 11, 2020

This tree looked newly transplanted. Height as ordered. Slight, and expected, leaf damage upon arrival. Delivered to Wisconsin in late November without an issue! Well packaged. Actively growing tree.

As with all new plants, have an insecticidal soap on hand. It looked okay on arrival but later had some tiny white leaf bugs.

Date of experience: December 11, 2020
Texas
1 review
0 helpful votes
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Difficulty reaching customer service
April 18, 2022

My plant arrived in 7 days instead of 1-2 as stated on the order. The plant soil was dry and falling off the roots and what had been healthy green leaves were dry and dying or brown and dead. Tried multiple to contact customer service without success. Never returned my call even though their message says they will hold your place in line and call you back. Finally used chat on the computer but was unable to get a picture of the plant to go through so I gave up. Used my own skills to salvage the plant

Date of experience: April 16, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear about your experience! We have reached out privately to help!

Nevada
1 review
0 helpful votes
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Crispy leaves
July 8, 2022

Upon receiving my tree, the leaves were crispy and now all of them have fallen off. I'm hoping this little tree survives after the transplant shock it's going thru, because in a couple years it should be a beautiful tree.

Date of experience: July 8, 2022
Louisiana
1 review
0 helpful votes
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Lila avocado trees
May 30, 2021

I received my avocado trees quickly and in seemingly decent shape, but it looks like one is really struggling. Initially they both were after shipment, but one is making a come back and looking healthier. Hopefully the other will too.

Date of experience: May 30, 2021
Colorado
3 reviews
0 helpful votes
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Tulip Poplar
July 28, 2021

Tree arrived in July, yes hottest time of year, had straight trunk, semi healthy leaves a little on the light green side, Planted outside, soon most leaves dried out, but tip bud is trying to leaf out. Pot smaller than l was led to believe, but tree was well rooted. It was a 1/4 size pot. L hope it produces enough grow before winter to survive the cold. L keep it well watered to help it get set. L remember this tree all over TN when l lived there, so we'll see how it does here in CO.

Date of experience: July 28, 2021
California
1 review
0 helpful votes
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Dying plant
May 19, 2022

I purchased a ficus tree and branches are dying or dropping very much. So many leaves keep falling off everyday. I'm a good gardener and usually don't have problems with plants I can't revive. This one may be a problem.

Date of experience: May 17, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Iowa
2 reviews
0 helpful votes
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BrighterBlooms is Perfection!
May 20, 2022

Every year we order plants from different nurseries, but from now on we will always look first at BrighterBlooms because the plants arrived in such healthy condition and the instructions were above and beyond the usual, just very easy with a lot of common sense ideas for gardening. We opened the boxes upon arrival and my husband and I both said 'WOW!" at the same time. Some nurseries are better than others and BrighterBlooms absolutely nailed our order! Thank you!

Date of experience: May 20, 2022
North Carolina
1 review
0 helpful votes
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Harvey lemon tree
June 21, 2022

Great experience. The tree is small, but I ordered the 1 to 2 foot tree and it already has a lot of new growth on it. It arrived within a few days or ordering, was nicely packed, in very good condition. I would definitely order from Brighter Blooms again!

Date of experience: June 21, 2022