BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Order was delivered as told.
Fair price. You don't tell a person how many characters that a review is to have. Very rude!
Easy ordering experience. Warranty is difficult to redeem.
I received my wind mill trees with no problem this time.
Plants arrived timely, packaged well and healthy. Very happy with my purchases and the service provided
Ordered the limelight hydrangea tree... perfect... cant wait to see it next season in bloom!
Very small, very thin and just a few branches. Hopefully they will grow
We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
The plants were packed very well and arrived in excellent condition. They are healthy and growing.
The package tree came in good condition and I was able to plant it on arrival. Waiting to see what develops
Plants are bigger than I expected, they look very health, plants were delivered quickly
I recieved 2 Crepe Myrtle that multiple limbs were broken and they just didn't look very good. For the price of these I expected way better. They sent out 2 replacements which was to be expected due to the poor condition of the originals.
We're so sorry to hear how your plants arrived and glad we were able to make this right with replacements!
My limelight hydrangeas arrived in a timely manner and look very healthy once they arrive put them in the ground as soon as I receive them
Overall good. Tree arrive quickly, but with some damage
Ordered two Hydrangea trees. One came beautiful the other damaged but was quickly replaced by BrighterBlooms. Now planted, one in my yard and one in the neighbors yard. We'll see how they do through the winter.
We received our new Yoshi cherry tree two days after ordering. Green leaves and the soil was protected. Only downside is that the trunk of the tree is very thin so it can't not support itself at all, we even had to get additional supports until it's thick enough to not be in danger of breaking.
First time ordering from BrighterBlooms. Ordered 3 items. Extremly happy with all 3 plants. Will be ordering again for Spring.
Thin plants, looks like sticks stuck in soil, they ended up sending two more but they were just as bad, if you touched any part of them they would just fall off, the little amount that is left appears to be in shock
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
We ordered, and received our plant in the middle of the hot summer LasVegas heat. Our package was delayed 4 days sitting in a FedEx substation, somewhere in the middle states. When we received our tree, the leaves had all fallen off... so we quickly planted it in a much bigger pot, and put it out side, and it is starting to sprout out new leafy growth! It I'd definitely a strong and sturdy peach tree!
The trees arrive on time and intact, but their overall form leaves a lot to be desired. One had branches that were U-shaped, starting on one side of the tree, crossing the trunk, and ending on the other. The other had a zigzag trunk, as it had been alternately pruned on one side and the other so aggressively that it looks more like a lightning bolt. My belief is that this stock would be unsalable if it was in a nursery where you could inspect the stock in person.
We're so sorry to hear this and we have reached out privately to help!
Will buy again for sure. Highly recommend better than in the store.
Ordered 8 carpet rose trees to line the riding arena, pasture-side. The trees came as described and in the photo, with leaves and roses!
Within 2wks, they are growing new shiny, red leaves like crazy (mid-Sept, GA).
2 of 8 never arrived, but BrighterBlooms had replacements delivered within 48hrs.
Couldn't be happier
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive a bit stressed but typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!