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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Texas
1 review
0 helpful votes
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Stick to ur local plant supplier
July 13, 2021

So I bought this as I thought it would be better deal, not really the plant was advertised as 3-4 feet but I'm not sure if that is for the actual tree or it's for the tallest branch.
Anyways long story short it's barely 3 feet for that price my Gardner told me I would have gotten much bigger tree for little more.
I wouldn't mind paying more but I know this wasn't even close to 4 feet.
My honest advice go to ur local garden shop and just buy it from there an judge the size of tree in person and make a decision.

Date of experience: July 13, 2021
Pennsylvania
1 review
0 helpful votes
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Quick and perfect
July 13, 2021

I received my plant quickly and the quality of it was perfect. I have been enjoying it immensely. Will definitely buy from here again.

Date of experience: July 13, 2021
Washington
2 reviews
0 helpful votes
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Shipping
July 13, 2021
Updated review

Plant suffered from heat during shipping and was quite distressed upon arrival

Date of experience: July 13, 2021

Ok so far
June 21, 2021
Previous review

Ok so far. Hope all works out

Date of experience: June 21, 2021
Wisconsin
1 review
0 helpful votes
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Stella Cherry tree
July 13, 2021

Tree looked great. Only issue was their shipper lost the box for two days before they straightened it out and it arrived.

Date of experience: July 13, 2021
Connecticut
1 review
0 helpful votes
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My trees were packed perfectly for travel.
July 13, 2021
Updated review

Your online coupon code did not work.
Advertisement says % off fast growing flowering trees, but I received NO discount.

Date of experience: July 13, 2021

Your online coupon code did not work
June 24, 2021
Previous review

Your online coupon code did not work.
Advertisement says % off fast growing flowering trees, but I received NO discount.

Date of experience: June 21, 2021
California
1 review
0 helpful votes
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Lovely jasmine
July 12, 2021

My plant arrived safely. The specimen was healthy. Now I'm back to buy more.

Date of experience: July 12, 2021
Pennsylvania
1 review
0 helpful votes
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Quick Response
July 12, 2021

Ordered 3 yellow rhododendrons on Monday and received them on Thursday when our landscaping contractor showed up, perfect timing. The plants arrived in great condition and look very healthy.

Date of experience: July 12, 2021
Texas
1 review
0 helpful votes
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This is the first time I have tried ordering a tree or bush from the internet. BrighterBlooms did a fantastic job for us and we will be using them again.

Date of experience: July 12, 2021
Wisconsin
1 review
0 helpful votes
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Wintergreen boxwood
July 12, 2021

Received later than expect Ed due to delivery issue

Date of experience: July 12, 2021
Ohio
3 reviews
0 helpful votes
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Hydrangea tree
July 12, 2021

Very good experience. Timely delivery. Was way better than expected.

Date of experience: July 12, 2021
Texas
1 review
0 helpful votes
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Needle Palms - Love them!
July 12, 2021

Great! We love the palms, they are healthy and vibrant.

Date of experience: July 12, 2021
New York
1 review
0 helpful votes
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Trees are dying
July 14, 2021

The trees showed up a few days late, I planted them with super soil and compost and have been watering them daily, but the leaves are brown and falling off, not sure these trees are going to make it...

Date of experience: July 11, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry that your trees are not doing well! We have reached out privately to help!

South Carolina
1 review
0 helpful votes
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Total Satisfaction
July 11, 2021
Updated review

The on-line process was quick and efficient. Product arrived in good condition and was planted the same day. Camelias are doing well and we are very satisfied and will do biz with brighter Blooms again..

Date of experience: July 11, 2021

Quick, easy to navigate, and information was complete...
June 20, 2021
Previous review

Quick, easy to navigate, and information was complete and informative.

Date of experience: June 20, 2021
Washington
2 reviews
0 helpful votes
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Brighter blooms rocks!
July 10, 2021

The plants arrived in good condition. Packaged well. We just planted them so we will see but 5 stars!

Date of experience: July 10, 2021
Texas
1 review
0 helpful votes
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I love plants received
July 10, 2021

Will be placing additional orders. Great product with great price

Date of experience: July 10, 2021
New York
1 review
0 helpful votes
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Vanilla vine plabt
July 10, 2021

The plant was out from the pot (not sure if it's due to shipment). It should have been packed tight and the box should be the right size for the plant to prevent any movement during shipment.

Date of experience: July 10, 2021
Minnesota
1 review
0 helpful votes
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Worth It
July 9, 2021

Arrived a day late but all arrived well. Packaged very well.

Date of experience: July 9, 2021
New York
1 review
0 helpful votes
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Great Nursery!
July 9, 2021
Updated review

Easy check out and Wonderful products! I always shop at this site!

Date of experience: July 9, 2021

Easy check out and Wonderful products!
June 5, 2020
Previous review

Easy check out and Wonderful products! I always shop at this site!

Date of experience: June 5, 2020
Michigan
1 review
0 helpful votes
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I ordered plants on June 18 and was advised that my order had shipped on June 21, and given an expected delivery date, after the shipping label was generated. The tracking never indicated my order was enroute. Then I received an email on June 25 from Brighter Blooms saying that they were going to ship FRESH plants, since they'd discovered on June 24 the order never shipped due to an issue at the shipping facility. So 5 stars was due to the fact that even though my order was not shipped, it was discovered and rectified without my even asking!. FOUR stars for the actual plants that arrived, as they were in good shape and I anticipate they will survive and hope they'll thrive :)

Date of experience: July 9, 2021
Pennsylvania
3 reviews
0 helpful votes
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Golden resbud
July 9, 2021

It was fine. Exactly what I expected from an internet business

Date of experience: July 9, 2021