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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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My plants arrived very well-packed and in beautiful condition. They continue to flourish. Obviously well-tended plants from the start. Thank you, Brighter Blooms!
Fast order, shipping seems a little high. We got them in the ground, & they seem to be thriving.
Fast order, shipping seems a little high.
I bought fruit trees and they arrived safe and sound. I would buy from this company again. Thank you Brighter Blooms
My first purchase from Brighterblooms.com was a Royal Purple Smokebush Tree. It arrived on time and well boxed. I planted it immediately using the Root enhancer and soil treatment sent with the tree. After planting, the plant stands about 18-24 inches tall. I am trying to decide if I want a small tree or a wide bush. So far, the little guy is doing very well. It arrived in very good shape. Leaves were healthy and colorful. I will buy from them again.
My first purchase from Brighterblooms.com was a Royal Purple Smokebush Tree. It arrived on time and well boxed. I planted it immediately using the Root enhancer and soil treatment sent with the tree. After planting, the plant stands about 18-24 inches tall. I am trying to decide if I want a small tree or a wide bush. So far, the little guy is doing very well. It arrived in very good shape. Leaves were healthy and colorful. I will buy from them again.
UPS damaged first order but seller sent out another the following week without issue
I ordered the largest wisteria and it arrived in perfect shape. I've had it about 2 weeks now and it's doing wonderful.
I had to change my order prior to them shipping the order, and they were very friendly and easy to work with. :)
Was a little disappointed in the plants. Bought four plants, gardenias 3 gallon size. The first one was great. Nice and full exactly what I was expecting. Next one about half the size, next one about 1/3 the size, the last about a 1/4. Last two didn't look very good. Waiting to see how they do when planted and had a chance to grow some. I was expecting all of them to be like the first one since I ordered the 3 gallon. Disappointed because of the placement I wanted full nice bush.
I only ordered one plant, but it arrived in the time frame I was given and the plant was in good shape and as described in on the website. This is the only time I have ordered from this company, but the experience was good so I will definitely order from them again in the future.
It was a great service. My only complain is that I didn't have the choice of what type. Personally I like the avocados with green peel not the black. The one they send me was the Mexican that the peel is black.
The tree looked very nice and came very well packed. I planted the tree and it looks very nice so far.
Plants arrived quickly, packaged well, and in great shape.
Why was I offered a 15% discount for my 1st order after I ordered?
Very disappointed in hydrangea shrub that was delivered as a gift. Even after planting with tender loving care and special package purchased. It looks lifeless. I sent a picture earlier
Why was I offered a 15% discount for my 1st order after I ordered?
Shopping was easy, the quality and price of the tree I purchased were very good. The gift was delivered ahead of schedule, it was package well and the tree arrived in good shape and very healthy,
The customer service person that helped me resolve my tree problems was very helpful at not only getting me a replacement tree but also with answering some questions for me so this wouldn't happen again. It was very informative and educational on something I am new to.
Plants were packaged well, arrived quickly, and are in the ground and thriving.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're sorry to hear about the concerns with your hydrangea! We are reaching out to get some photos so we can assist you further!