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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Pennsylvania
1 review
0 helpful votes
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Great
July 18, 2021

Everything was as expected, all healthy and thriving.

Date of experience: July 18, 2021
California
2 reviews
0 helpful votes
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Live tree
July 18, 2021

I actually got a very live full of leaves green tree. I love it.

Date of experience: July 18, 2021
Colorado
1 review
0 helpful votes
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Gorgeous Plants
July 17, 2021

My plants arrived very well-packed and in beautiful condition. They continue to flourish. Obviously well-tended plants from the start. Thank you, Brighter Blooms!

Date of experience: July 17, 2021
Pennsylvania
1 review
0 helpful votes
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Smoke yree
July 17, 2021

Very happy with my tree, very quick shipping. Packaged impeccable

Date of experience: July 17, 2021
Maryland
1 review
0 helpful votes
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Good Service
July 17, 2021
Updated review

Fast order, shipping seems a little high. We got them in the ground, & they seem to be thriving.

Date of experience: July 17, 2021

Fast order, shipping seems a little high
June 20, 2021
Previous review

Fast order, shipping seems a little high.

Date of experience: June 20, 2021
Indiana
1 review
0 helpful votes
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Perfect plant
July 17, 2021

We love these trees. They came quickly and super healthy

Date of experience: July 17, 2021
Maryland
1 review
0 helpful votes
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Brighter Blooms sent great trees
July 17, 2021

I bought fruit trees and they arrived safe and sound. I would buy from this company again. Thank you Brighter Blooms

Date of experience: July 17, 2021
Ohio
1 review
0 helpful votes
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Smokebush tree or bush
July 17, 2021
Updated review

My first purchase from Brighterblooms.com was a Royal Purple Smokebush Tree. It arrived on time and well boxed. I planted it immediately using the Root enhancer and soil treatment sent with the tree. After planting, the plant stands about 18-24 inches tall. I am trying to decide if I want a small tree or a wide bush. So far, the little guy is doing very well. It arrived in very good shape. Leaves were healthy and colorful. I will buy from them again.

Date of experience: July 17, 2021

Smokebush tree or bush
June 22, 2021
Previous review

My first purchase from Brighterblooms.com was a Royal Purple Smokebush Tree. It arrived on time and well boxed. I planted it immediately using the Root enhancer and soil treatment sent with the tree. After planting, the plant stands about 18-24 inches tall. I am trying to decide if I want a small tree or a wide bush. So far, the little guy is doing very well. It arrived in very good shape. Leaves were healthy and colorful. I will buy from them again.

Date of experience: June 22, 2021
Pennsylvania
1 review
0 helpful votes
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UPS damaged first order but seller sent out another the following week without issue

Date of experience: July 17, 2021
Oregon
2 reviews
0 helpful votes
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GREAT QUALITY!
August 15, 2021

I ordered the largest wisteria and it arrived in perfect shape. I've had it about 2 weeks now and it's doing wonderful.
I had to change my order prior to them shipping the order, and they were very friendly and easy to work with. :)

BrighterBlooms.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 16, 2021
Oregon
1 review
0 helpful votes
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Plants
July 16, 2021

Was a little disappointed in the plants. Bought four plants, gardenias 3 gallon size. The first one was great. Nice and full exactly what I was expecting. Next one about half the size, next one about 1/3 the size, the last about a 1/4. Last two didn't look very good. Waiting to see how they do when planted and had a chance to grow some. I was expecting all of them to be like the first one since I ordered the 3 gallon. Disappointed because of the placement I wanted full nice bush.

Date of experience: July 16, 2021
California
1 review
0 helpful votes
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Good Product
July 15, 2021

I only ordered one plant, but it arrived in the time frame I was given and the plant was in good shape and as described in on the website. This is the only time I have ordered from this company, but the experience was good so I will definitely order from them again in the future.

Date of experience: July 15, 2021
Kansas
1 review
0 helpful votes
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Impressed
July 15, 2021

Plants arrived in amazing condition and did great after planting

Date of experience: July 15, 2021
Ohio
1 review
0 helpful votes
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Lemons
July 15, 2021

Ordered Lemons as a wedding gift for a fiend, loved them so much I bought some for my house! They were all amazing

Date of experience: July 15, 2021
Florida
1 review
0 helpful votes
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Great and fast service peel
July 15, 2021

It was a great service. My only complain is that I didn't have the choice of what type. Personally I like the avocados with green peel not the black. The one they send me was the Mexican that the peel is black.

The tree looked very nice and came very well packed. I planted the tree and it looks very nice so far.

Date of experience: July 15, 2021
Tennessee
2 reviews
0 helpful votes
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ALL GOOD
July 15, 2021
Updated review

Plants arrived quickly, packaged well, and in great shape.

Date of experience: July 15, 2021

Easy and quick
June 22, 2021
Previous review

Easy and quick

Date of experience: June 22, 2021
New Jersey
1 review
0 helpful votes
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Buyer beware
July 20, 2021
Updated review

Why was I offered a 15% discount for my 1st order after I ordered?
Very disappointed in hydrangea shrub that was delivered as a gift. Even after planting with tender loving care and special package purchased. It looks lifeless. I sent a picture earlier

Date of experience: July 15, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your hydrangea! We are reaching out to get some photos so we can assist you further!


Why was I offered a 15% discount for my 1st order after...
June 24, 2021
Previous review

Why was I offered a 15% discount for my 1st order after I ordered?

Date of experience: June 23, 2021
Minnesota
2 reviews
0 helpful votes
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My purchase was a gift.
July 15, 2021

Shopping was easy, the quality and price of the tree I purchased were very good. The gift was delivered ahead of schedule, it was package well and the tree arrived in good shape and very healthy,

Date of experience: July 15, 2021
New Jersey
1 review
0 helpful votes
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Great customer service
July 14, 2021

The customer service person that helped me resolve my tree problems was very helpful at not only getting me a replacement tree but also with answering some questions for me so this wouldn't happen again. It was very informative and educational on something I am new to.

Date of experience: July 14, 2021
Pennsylvania
2 reviews
0 helpful votes
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An awesome way to buy plants.
July 14, 2021

Plants were packaged well, arrived quickly, and are in the ground and thriving.

Date of experience: July 14, 2021