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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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My fig tree arrived in beautiful condition and is already a show stopper! Will buy again for sure.
Came quickly and was well packaged. Very happy with the product.
I previously purchased a small seedling at a local market that I had in a pot. The stalk was sturdier and stronger and the leaves had the color they were supposed to. The one I received did not.
Disappointed with the frail plant.
So far so good. Arrived in one piece. Now I'll see how long these plants will survive.
The plants arrive in a safe and timely manner. I was satisfied with the order and the service.
Bad, had to replant in other container, add more soil, plant was no taller than one feet
We're so sorry to hear that your plant wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
They sent a plant called Distyllum, when I ordered a ligustrum. Customer service was so nice & immediately sent out a wax leaf ligustrum, received within a week & it's beautiful, couldn't be happier, thank you for excellent service.
I placed an order to be sent as a gift. It arrived in a timely manner with the personal note I requested included. Great experience for me and for the recipient of the gift
I remember Dad bringing home trees from the local nursery with large burlap bases inside which the solid root-base safely clutched the dirt it was grown in. To my shock, when the small burlap bundle around the base of my order opened and I saw ALL the dirt fall away from a taproot the size of my finger with very few other measly roots as it had likely been cut away from its growing place to ship. The 2-3 fragile branches were nothing to shout about, but I was thankful there were even those few. Thankfully, I ordered the root stimulator package—the one bargain in the whole affair—and I planted it quickly and watered it as directed. I'm going to go back to the "other company" for the saplings and wait for them to grow. :(
I ordered a raspberry bush, it looked like it was a pretty nice bush when they shipped it. When I received it all the leaved had fallen off in the bag. I'm thinking when they ship them they shouldnt put plastic over the leaves. I paid alot of money for a plant that is now dead.
We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!
Came on time, Tree was in good shape, Thought there would be a little more growth for a 7 foot tree but still very happy with it. Will defiantly use you in the future.
The shipping was very prompt and the items were packaged very well. However, one of the two items that was purchased did not look as full and healthy as the other. I have been trying to nurse it back to health but it is looking good. I will be contacting the company to remedy this issue.
This was my first time and I am not happy with how the plant looks for $150
We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!
While we were originally in love our olive trees, we found out that both planters were infested with bugs. One had dozens of very large grubs and both were full of millipedes that ended up spreading in our apartment. We had to throw both of the trees away. Literally $360 in the trash.
We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!
While we were originally in love our olive trees, we found out that both planters were infested with bugs. One had dozens of very large grubs and both were full of millipedes that ended up spreading in our apartment. We had to throw both of the trees away. Literally $360 in the trash.
Once again the plants arrived nicely packaged and in good shape, I have bought over 20 plants and all but one are doing nice, the one that did not thrive I informed brighter blooms about and my money was refunded, will be buying from them again
We ordered the tree on 6/26/21. It has something wrong with it. The leaves have gotten holes and not
Sure if is has black mold or some type of bugs eating on it. We are very upset bout it!
We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!
I knew the tree would not be full grown, but what I received looks like a branch.
It will take many years before it resembles the pictures advertised. Disappointing!
We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
The trees were great and are still doing well. Thanks for asking.
I ordered this lemon tree as a gift and from the pictures I got it looks pretty sparse
We're so sorry to hear that your lemon tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!