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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Missouri
2 reviews
0 helpful votes
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New Plant
July 23, 2021

My first delivery of my Meyer Lemon Tree delivery brought a plant whose single main branch twig had rather forlorn leaves on it. I repotted it hoping the leaves would perk up. But they went from limp to dead, and I feared my treatment during the repotting was too difficult. But, Brighter Blooms decided to send a new Meyer Lemon plant and it arrived in great shape. It has a main stem with three full branches, and the leaves look healthier. I will not repot my plant for awhile, so it becomes acclimated to its new environment.

Date of experience: July 23, 2021
Massachusetts
1 review
0 helpful votes
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Red? Maples
July 23, 2021
Updated review

Ordered red maple trees, but the leaves are green.
Hopefully, they will turn red soon.

Date of experience: July 23, 2021

Easy to follow
July 2, 2021
Previous review

Easy to follow

Date of experience: July 2, 2021
Texas
1 review
0 helpful votes
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Plants came well packed, healthy & thriving. Palms look great & perfect touch behind pool, still waiting for Gardenias to bloom but leaves are shiny & beautiful.

Date of experience: July 23, 2021
Ohio
1 review
0 helpful votes
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Tree in bad shape when delivered!
July 26, 2021
Updated review

I purchased a ficus tree to put in my living room and when I took it out of the box it wasnt full and was slightly lopsided. I decided to go ahead and give it chance but the leaves were all falling off. Everytime id water it the water went straight through the soil because it was so dry. Ive also had a very hard time communicating with brighter blooms because I always will get a response saying the system will close my case if I dont respond in 3 days which I had multiple times. Ive had multiple tickets open because of this. So now I finally by surprise heard from them today(thank God) and they asked a bunch of questions through the email. I answered them all and am waiting on another answer but in the mean time I am looking at a half dead sad tree.

Date of experience: July 22, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear about your experience! We have reached out privately so we can get this resolved quickly for you!


Great customer service!
September 10, 2020
Previous review

Great customer service!

Date of experience: September 10, 2020
California
1 review
0 helpful votes
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Customer satisfaction
July 26, 2021

We received our Japanese red Maple tree in a timely fashion. The product was packed and shipped very well however upon receipt come out the leaves were dry and falling off branches. We followed instructions to water plants and let the leaves replenish itself. So far it hasn't but it's only been 8 to 10 days.

Date of experience: July 22, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your tree arrived! Please keep us posted on how it's doing so that we can assist you further if it does not recover!

Georgia
3 reviews
0 helpful votes
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A Painless Experience
July 22, 2021

My first plant had to be replaced after several weeks of showing no progress. After sending pictures and talking to a customer service representative I was able to make a new order. The entire process was handled very professionally. I am pleased with my replacement

Date of experience: July 22, 2021
New York
1 review
0 helpful votes
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Not Happy
August 21, 2021

Both plants seem to have died. Not sure if I will ever feel comfortable buying plants online.

Date of experience: July 22, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry that your plants didn’t make it! We have reached out privately to help!

California
3 reviews
0 helpful votes
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Excited to see my new plants
July 22, 2021

I hope my plans survive. Thus far i am struggling to keep them alive.

Date of experience: July 22, 2021
Minnesota
1 review
0 helpful votes
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I hope the tree lives
July 22, 2021

The tree sat in the shipper's warehouse for a days, so I wish it would have been delivered sooner. The tree was very well packaged. There are some dead leaves on the tree and a few are showing signs of rot. I am tending to the tree and watering it daily. I hope it lives.

Date of experience: July 22, 2021
Massachusetts
1 review
0 helpful votes
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Tree
July 22, 2021

It was a good one and I am pleased so far with the product.

Date of experience: July 22, 2021
Iowa
1 review
0 helpful votes
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I'm very happy and satisfied
July 22, 2021
Updated review

I was able to find exactly the plant I was wanting and at a price I could afford, a wonderful company to be with.

Date of experience: July 22, 2021

I was able to find exactly the plant I was wanting...
July 5, 2021
Previous review

I was able to find exactly the plant I was wanting and at a price I could afford, a wonderful company to be with.

Date of experience: July 5, 2021
New York
1 review
0 helpful votes
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Trees are dry
July 26, 2021

The trees did not survive the travel time, by the time they arrived they were dead and dry. I tried everything to make them come to life but was unsuccessful. It was said that it will take 2-3 days to get the trees but it took longer than that.

Date of experience: July 21, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!

Washington
1 review
0 helpful votes
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Never again
July 26, 2021

What a joke, unprofessional. I will never recommend this place to anyone, and will never order aything from them again, and why do i get spam mail every min, filling up my mail box?

Date of experience: July 21, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear about your experience! We have reached out privately to see what we can do to help!

California
2 reviews
0 helpful votes
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Beautiful plants
July 21, 2021

I was initially apprehensive about ordering plants on line. Now I have no worries. Everything arrived intact and are now in the ground an sprouting new leaves.

Date of experience: July 21, 2021
Virginia
1 review
0 helpful votes
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Great Gift
July 21, 2021

This was a gift to friends in Poconos and their young son (4years of age) adored the plants and the "purple" color. You got the plants there in a very satisfactory time and delivered to a gated community which has strict rules about letting trucks etc. in. So thanks a lot. The plants were beautiful and in good condition.

Date of experience: July 21, 2021
New Hampshire
1 review
0 helpful votes
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Good quality and delivery
July 21, 2021

Good quality plant and super quick delivery. Couldn't find an option in online ordering experience to add a gift message or note which was weird

Date of experience: July 21, 2021
Texas
1 review
0 helpful votes
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Hass Avocado
July 21, 2021

Trees shipped quickly and were packaged securely. My trees were healthy when received. The website was great and easy to use and I loved the huge selection of fruit trees.

Date of experience: July 21, 2021
Texas
5 reviews
0 helpful votes
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Well packaged and healthy
July 21, 2021

Both items were planted the next day and are progressing well, thank you.

Date of experience: July 21, 2021
Ohio
1 review
0 helpful votes
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Rose Bush
July 21, 2021

I love my rose bush. It came with some buds on it and it is thriving.

Date of experience: July 21, 2021
Washington
1 review
0 helpful votes
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Arrived near dead
July 26, 2021

Plant was completely dry and everything on it dead. Bark test showed it's still alive but I won't get to enjoy it for another year.

Date of experience: July 21, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!