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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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South Carolina
1 review
0 helpful votes
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A bit disappointed
July 31, 2021

I was very excited to receive my new order but when I saw the condition of a couple of the plants I was very disappointed. The vanilla and strawberry cone hydrangeas were very lean and had droopy leaves. The had a couple broken branches as well. I planted them with hopes that they will survive but with the money I paid I would have hoped for more full and health plants. I hope that my care will help the bushes take hold and I can salvage them.

Date of experience: July 31, 2021
Utah
1 review
0 helpful votes
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Brighter Blooms has been great to work with. If plants are in bad shape and die they will replace them if insurred. I have one golden radpberry that was all but dead when i got it and as of yet it has not been replaced. It did die after planting it.

Date of experience: July 31, 2021
California
1 review
0 helpful votes
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Response to a problem.
July 31, 2021

You responded to my message and rapidly resolved the problem. Thank you!

Date of experience: July 31, 2021
New Mexico
1 review
0 helpful votes
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Smaller plants than I thought
August 4, 2021

I was surprised by the size of the fig tree. My husbandchad bought earlier a 1 gallon for 29 dollars and I ordered the larger one which was 49 $! And there did not seem to be any difference. The same for the lavender I ordered. The prices seem quite high for the size of the plants. I could find similar in other good nurseries for 15 to 30$ max.

Please pass this comment on to the vendor!

Date of experience: July 31, 2021
Michigan
1 review
0 helpful votes
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Beautiful, Healthy Trees
July 30, 2021

I finally gave in to my passion for having a redbud tree and ordered two - different varieties. We do not see them around us anywhere, but I have never shied away from pushing boundaries. The trees came in beautiful condition, bigger than I expected, and arrived on a Sunday! I can hardly wait to see how they develop. I am expecting great things from them.

Date of experience: July 30, 2021
Ohio
2 reviews
0 helpful votes
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Tree #2
July 30, 2021

My first tree died. Fortunately I purchased the extra guarantee. The only other tree available was a much smaller one. I have my fingers crossed. I will wait and see if it makes it through the winter.

Date of experience: July 30, 2021
North Dakota
1 review
0 helpful votes
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Timely delivery, but expected bigger healthier plants for the price.

Date of experience: July 30, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your plants are not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Florida
1 review
0 helpful votes
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My Avacado
July 30, 2021
Updated review

My shopping experience at brighter bloom is exceptional the tree was professionally packed and delivered.

Date of experience: July 30, 2021

My shopping experience at brighter bloom is exceptional
July 9, 2021
Previous review

My shopping experience at brighter bloom is exceptional

Date of experience: July 9, 2021
Oregon
2 reviews
0 helpful votes
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Great Service and Products
July 29, 2021
Updated review

Great products, safe shipping for the plants and it arrives in wonderful shape. Very good service. Can't beat that.

Date of experience: July 29, 2021

Great products, safe shipping for the plants, good...
July 8, 2021
Previous review

Great products, safe shipping for the plants, good service. Can't beat that.

Date of experience: July 8, 2021
Washington
2 reviews
2 helpful votes
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The shipment came quickly. The North Star Cherry trees looked good. Transplanted well. Fingers crossed. Thank you!

Date of experience: July 29, 2021
North Carolina
1 review
0 helpful votes
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The trees were packed together in one box which causes the lower one to break by the to weight of 6 top one.
One of the two tree is loosing leaves and doesn't look happy, we will give it one more week and see.

Date of experience: July 29, 2021
New York
1 review
0 helpful votes
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Cherry plum tree
July 29, 2021

The tree was packaged very well, and came healthy.

Date of experience: July 29, 2021
California
2 reviews
0 helpful votes
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Hydrangea
July 29, 2021

My plant arrived fresh, vibrant and ready to plant!

Date of experience: July 29, 2021
Texas
1 review
0 helpful votes
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Birthday gift
July 29, 2021

Great, the plants arrive quickly and healthy.
I was able to pick out a plant easily.

Date of experience: July 29, 2021
Texas
1 review
0 helpful votes
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Flower plant for a Birthday
July 29, 2021

Friend receiving the plant loved it... She told me it was beautiful.

Date of experience: July 29, 2021
Illinois
1 review
0 helpful votes
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Lilac Tree Review
July 30, 2021
Updated review

I was very happy with availability, as well as the knowledge and courtesy of the technician who helped make my choices. While the tree appears health, I was slightly disappointed in the size or maturity. These aspects were not discussed, and I didn't think to ask about them. Overall I'm happy with my experience, and would buy from them again.

Date of experience: July 29, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!


I was very happy with availability, as well as the...
July 10, 2021
Previous review

I was very happy with availability, as well as the knowledge and courtesy of the technician who helped make my choices.

Date of experience: July 10, 2021
California
1 review
0 helpful votes
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Surprised it arrived very quickly
July 29, 2021
Updated review

Easy, pleasant, and good description of plants. The tree arrived in very good condition. It was was well packaged.

Date of experience: July 29, 2021

Easy, pleasant, and good description of plants
July 8, 2021
Previous review

Easy, pleasant, and good description of plants.

Date of experience: July 8, 2021
Colorado
1 review
0 helpful votes
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Lemon Tree Experience
July 29, 2021

The representatives that I spoke with on the phone were very friendly and was able to help me obtain the discount that was given me when the lemon tree was not available on the site.

Date of experience: July 29, 2021
Washington
1 review
0 helpful votes
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Wonderful
July 29, 2021
Updated review

Brighter Blooms is so easy to work with if you have problems or need help!

Date of experience: July 29, 2021

Brighter Blooms is so easy to work with if you have...
June 8, 2021
Previous review

Brighter Blooms is so easy to work with if you have problems or need help!

Date of experience: June 3, 2021
Illinois
2 reviews
0 helpful votes
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Great customer service
July 28, 2021

My first tree died in the first year and after I notified them of this they immediately sent a new, bigger, and hopefully healthier tree and they paid the shipping. Thank you Brighter Blooms

Date of experience: July 28, 2021