Bright Cellars

I was skeptical at first of my wine selection chosen for me. However, my wines ended up being delicious and they made me being to be a bit mor adventurous with my wine types. I ended up having to cancel my subscription for financial reasons. The wine concierge that helped me postpone my account was extremely helpful and kind. If a monthly shipment isnt for you, they do have bimonthly and quarterly shipments available. I have nothing but good things to say about this company. I HIGHLY recommend trying it.

I wanted to post here in hopes of saving some other poor sap from making the same mistakes I did. Bright Cellars markets their wines as "unique." Do some research and you will find out that it is all hype. Bright Cellars is nothing more than a marketing company that makes canceling next to impossible and ships out mostly undrinkable wine. (And sooooo many repeat wine brands!) DO NOT PURCHASE. I would give them 0/5 stars if it was possible. What a rip off!

I joined Bright Cellars for one month to determine if it was something I wanted to subscribe to monthly. I received my first shipment and two out of the five wines were not the wines I ordered. Generally that might be okay but I am an avid red wine drinker and they failed to send two of the reds so I am stuck with four white wines and one red. I contacted them about the mistake and rather than ship the wines I ordered, the only thing they were willing to do was apply a discount to the already purchased wine because I had not yet agreed to the monthly subscription. Terrible customer service. Needless to say, I will not be a return customer and I will not recommend this subscription to anyone.

I love Bright Cellars! I'm shocked to see some of these negative reviews, because my experience has been simply amazing. They really do an incredible job of individualizing and catering the wines you receive to your own personal tastes. Over the last 18 months, they have introduced me to a lot of great wine I wasn't familiar with and the customer service has been superior.

I took a chance, but I have to admit this was a complete failure! I gave it two months, and all I received was awful wine. I have requested that my subscription be cancelled several times, by phone and via email. Guess what, they are still taking $98 from my bank account fatefully! I am requesting a stop payment first thing Monday morning! So do not be suckered in, like I was!

First thing - it is a little tedious to cancel. The 'concierge' launches a shpeel about how you can, instead, just skip months and only ship when you want. That's not what I asked. I asked to cancel completely. I understand they need to try and save the sale but $70 a MONTH for 4 bottles of wine... no thanks

Second thing - $70 a month on 4 wines MIGHT be okay if they were sending you amazing wines. But they aren't. What you get is 4 wines that have been stripped of their original labels and then pasted with new ones so that you cannot buy them anywhere else. At BEST, these bottles are $10 wines.

You decide.

There are so very few companies that go to the lengths that Bright Cellars does to ensure that each customer receives the absolute maximum service possible. Kudos to all!

I really wanted to love this service, but when I opened my first bottle I had a sinking feeling that they would all be just as bad. Indeed they were. The wines were not turned, they just did not live up to my expectations for a $20 bottle. Not even close. When I wrote to complain, I finally got a reply, asking me to try the other bottles. I had explained to them in my emails that I *had* tried the others. After several more emails, no refund... so I disputed the charges with my credit card company. A few months after my order, I finally got the charges reversed. PASS!

I would give Bright Cellar 4,5 if the site allowed it. I have been a customer for five months. I have received five shipments so far. I had a problem with one of the shipments and Bright Cellars responded quickly and addressed the problem. Unlike the other reviews, Bright Cellar's customer service was good. I enjoy the variety of wines that I receive every month. Customers are given the opportunity to rate the wines according to how you like them and Bright Cellars then adjusts the selections based on my reviews. I would definitely recommend Bright Cellars to people who enjoy wine.

I've been a member of Bright Cellars for over a year now. I'm a professional chef and have worked in the hospitality industry for many years. I'm a stickler for quality, customer service and value for price paid. 3 things to know: wines are great and your feedback after each shipment is taken into consideration for future wine selections. Customer service is exceptional, I asked that my deliveries be paused for a few months to follow a keto/low carb diet. Not only was it not a problem but I received reminder emails monthly letting me know that I could resume when I was ready each month before shipment! Lastly the wines I've received have been great overall. I've had some great wines to pair for dinner parties, cook with and just to enjoy solo. I've given a membership as graduation and wedding gifts and they each loved it. I couldn't recommend Bright Cellars more, I enjoy it.

I was always happy with the service and the wine---I have to cancel due to medications I am now taking but I thank all I have encountered for the cheerful, prompt service...and the great wine!

I had placed an order but didn't receive it all. They offered to send it out with my next shipment, so in a month. It has been 3 months but haven't receive the rest of the order or a refund. The company was quick to ask me to review the wines, but not quick to remedy a complaint. They weren't sure if I still wanted the rest of my order even though I had paid for it because I cancelled my subscription. Would you really want to keep a subscription when you don't know if you will receive the items?

I noticed a charge on my account from this company. I called them, I never authorized this. They provided me with an email address which was not mine. They asked me for my address, which I gave them. Then they attempted to deliver the wine it was refused. So they tried again, and refused. They acknowledged the wine was refused but will not give me my money back. They told me to go to the bank. They will not give it back either because the company said they have correct information. The bad part about this is I don't even drink wine! I don't recommend this company!

I was a member of Bright Cellars for 5 months.

Three months I was happy with my wine. In month 4, I received a bottle that was spoiled. I emailed and explained, and Bright Cellars offered to send a replacement bottle. Awesome, but this was a month away.

The following month, another spoiled bottle. Unwilling to continue down this path, I attempted to
Cancel my subscription. This took six (yes, six) emails and almost two weeks. Absolutely infuriating. In addition, the process between payment and reviewing the product was over 2 weeks. Overall, I would rather go to the store and purchase wine.$80/month for 4 bottles and the stress just wasn't worth it.

While the wines they provide are amazing, I will give them that, there is absolutely no way to cancel or even remove financial information from their site. I tried putting my wine order on hold for a couple months while I'm figuring out financials during COVID quarantine. Not only was it completely disregarded, when I asked for some clarific On why I've been charged I was met with zero response. I continued to be charged multiple times with no response from their concierge number or email. After trying three additional times I still have not been contacted and Obviously my bank won't put a hold until it actually processed all the way through. Shiesty business practices ensue as there is no warning on my order either so that I could ensure i could account for the charge. Even companies like hello fresh and imperfect produce and first leaf cellars have provided this.