Bravofly

Very difficult to get a hold of the customer service department. I booked a flight from the 22nd of August to 27 of August and I receive an email confirmation for the 22nd of August to the 27th of September!

Very disappointed that this mistake has been made especially that I am traveling in 3 days! At least answer your phone! I have sent 2 emails already and no acknowledgment.

Come on people! This is not good customer service -_-

Please advise asap.

Cheers,
Carla

I hve book flight in bravofly for my outbound flight to change it, but the email from this lastminute.com was the same it said no availibility date that i hve been requested... so another date i requested it was the same again and I tried to contact customer service from England and it was the same answer and then when i check on thier site the flight for 19 of June its available and it same of our flight…i feel so dissapointed thier website.! They have also chatbot but seems like useless there is no one to talk for your problems about booking… i hope they can fix this problems because they are many customer complained about this issue….

My booking no. Is *******413- ticket was cancelled by Bravofly after payment was taken from my account. Pse refund the money ASAP as this is not my fault and I can't rebook because I don't have enuf funds.My bank was an auth number to reverse.

Google led me to Bravofly for a low-cost ticket to fly to Coober Pedy. Print on booking form very faint, difficult to read. Took a long time to make entries. After giving card details, message said there was an error but no help to correct it. The booking timed out and when I was able to resume, the cost had increased by forty-three dollars. Payment failed again, no explanation. Made final attempt, cost now over thirty dollars more than previous quote. Had trouble exiting website back to Google, was dumped on hotels page with no back/home exit buttons and the site address could not be deleted. Time stolen from me -- over 2 hours.

Hi everybody, thank you for the replies. Almost booked a ticket with bravofly from Amsterdam to Peru but finally decided not to buy due to all negative feedback they have all around - its everywhere.

I book 2 tickets from Kuala Lumpur to Bali on 10th-20th June. Booking reference ID OD*******. My departure is coming in the next 5 days and I am not sure about the flight.

There was only notification saying Bravofly needs confirmation from my bank. However it has been 4 days since then. I expect online payment should always be automatic.

Cristinel

During a conversation with a customer service adviser he shouted at me and then hung up. I wouldnt use this agency again

I have made a booking via Bravofly with Tiger Air one month ago. How can i obtain my booking reference with Tiger Air to search my flight on Tiger Air website?

Apologies ref no is *******
I hope sophia can see this not aware how to message privately

I would NOT use Bravofly again! They looked as if they were offering a good price - about $60 less than the fare of the airline's own website. This price was in large print repeatedly until the last page when in small print they added a $60 administration fee bringing it back to the original fare.

Before that in the process, their search engine had offered a price but when it was selected it was not available and a "class upgrade" required a higher price.

This is misleading - it would be easy not to notice the increase after repeated lower prices being displayed.

We made two bookings with Bravofly nearly two months ago and have still not been able to resolve some issues that occured in relation to them. The customer service seems to be very poor. What started out as a simple mistake that could have been corrected within a day or two had the customer service agents paid more attention to what we had said in our initial e-mails/calls now turned into a complicated issue that has been going on for nearly two months. At this stage I don't have much faith left it will be corrected in time for us to take our Christmas flights as intended. I am sorry I used this agency and will do my best to avoid them in the future.
******UPDATE*******
Following the above review I was contacted by a CS rep asking for all the details of the issue and some 24 hours after providing those, we received a confirmation of the corrected bookings. The colleagues working on the phone directly with clients should take a leaf out of this person's book because this is exactly how issues should be dealt with, and I am very grateful for the help that we finally received, even though it was long overdue. Consequently I am changing my rating to two stars, but I will definitely be very careful with this agency going forward.

I booked my dlight for the 23rd pf september... I receive an email as well as an text message that my flight was departing on the 23! However when i printed my boarding pass it was change for the 25! 2 days later! Thanks bravofly! I just missed 2 days ou of my 5 day trip! Well done :/

Poor design and user interface. Had to call the airline to get a confirmation of my reservation. The specific flight I was interested in was cheap, but you get what you pay for in terms of service: nothing.

I purchased a trip from Sydney - Sweden recently that due to unforeseen circumstances I am attempting to cancel.

I requested on Thursday gone to cancel the flight regardless of the $500 fee Etihad imposes. I informed the operator and was assured I woul dhave a result within 24 hours. I called on Sunday to find nothing had been done yet. I have now called Monday and Tuesday to find they are "waiting for a reply from Etihad".

I contacted Etihad who are happy to assist but cannot refund me directly. They stated all Bravofly have to do is action a refund on their Etihad system and it will be instant. They provided me a rough figure on what to expect back.

I contact Bravofly who now tell me this isn't how airlines work and that they must contact manually for every refund (2 different operators tell me this garbage).

The flight I was on is Government business and will be swiftly followed up with the appropriate legal and department action should a result not be reached very soon. I will update this if I get any help.

EDIT: After speaking with Sofia she was helpful and was able to provide me a prompt refund. It shouldn't have to be like this but in the end I received an OK result. Regular customer service was hopeless and did not want to help.

Booking went smooth.
What I didn't like were the 2 x extra charges for agency and payment by credit card. This was not like that, when I was booking before and it changes the price!

You are publishing in-correct rates and information about our hotel and I need someone to contact us urgently, we need you to urgently STOP publishing rates of our hotel - Radisson Blu Resort, Sharjah, United Arab emirates

I need to change the flight schedule but your staffs in Italy can't communicate in English. Finally i can't make it.

This is a cowboy company. I have lost my money booking a domestic flight in India from the UK. But thank God it was not a big amount... You are better off going to the airline yourself where you can book the plane at £30 cheaper. I paid them £52 thinking it was cheap in comparison to other companies. I did the booking on line. It gave me a confirmation by email that all was booked and gave me a PNR number. But when I checked the PNR with the airline... GOAir, there was no booking. It was a fake PRN. I checked with Bravofly and they said it was strange, they were getting the same problem. Basically their call staff are generally useless. Although not rude, they are very unhelpful. They never return your call when they said they would and when you ring back they lie and said their colleague spoken to had just left when this was not true. BE CAREFUL. I would not advise you to go with them. CHEAP IS MORE EXPENSIVE.