BracePlanet

This is the first time I have been to your web site. The "video chat" was very helpful however, I do not agree that you don't refund money for braces. Seniors and people on fixed income cannot afford to try everything that you say "will" work; then we are out money we can't really afford to spend. All to try to get rid of the pain! Ok, so now I received the brace -- and it was HORRIBLE! And I'm out the money! I did return it to exchange for another item I have been wanting to try. But I'm not hopeful it will work either! Just still seems like a ripoff to not get my money back since the item I'm exchanging for is not close to what I paid for the brace and I had to pay to send the horrible brace back. Just not too happy right now.

It's really hard to give feedback when I haven't received the item I just paid for. Really don't like your return policy. I've been shopping for ankle braces and had to return 2 because of the way they hurt my foot. I had not problem returning them no did I have to pay for returning them!
I'm hoping I like yours and won't have a problem. I know what I am looking for and yours was the was the one I have been trying to find so I hope I won't have an issues and won't have to worry about getting my money back.

Yvonne

Even though my shopping experience was unpleasant, I was hoping the product would be great so I can continue to use this website. Unfortunately, that was not the case. I received a product that did not match the description, when I called for a refund, I was put on hold for over 20 minutes only to be told to go to the website and fill out the form. The form did not submit, so I emailed them. They do not respond. I would not recommend this company to anyone.

I paid extra to get the first order super fast. Granted it was only like four bucks, but I did not get it fast and I really needed it for a trip. I did place a second order. I did not put up the super fast option and I got it fast so I feel that is a sneaky rip off.

I do have a product suggestion. I have severe RA in my hands. I am 56. I think you should make your wrist braces like I ordered longer. I also think the brace that has the thumb splint should have a higher front that goes all the way over the knuckles. Not too tight, just to block them from being hit. You don't have to not offer the other ones, just add the suggestions and market it as new product. And If you do, please send me some for helping you! A ton of arthritis people will order them that is for sure. I have gotten a ton of people asking where I have gotten the braces and also suggesting the same thing. I hope you take my advice. If you want to talk for more specificity, call *******070. Thanks Susan Wilson Bonneau

The only thing that I didn't like was I paid an extra $3.50 for faster processing of order and shipping. I did order this over Christmas Holiday but the entire week after X-mas did not get an email confirmation and went in and chatted with the rep. The rep. Said it would be shipped either the next day or the day after and I would get a email confirmation when it was shipped. Did not receive an email confirmation that it was shipped until the end of the week on Friday when I emailed them again and asked them what I was paying the $3.50 for and they then sent back an email with a tracking that it was shipped on Friday and received it on Monday. The good thing was it is a great product and happy with it.

I ordered on the 19th. After not receiving a shipping notice by the 22nd I used the chat feature to inquire about the shipment. One person answered and put me on hold, then another came on after about 5 minutes, then the person who put me on hold came back also. Person # 2 said she would check on the order and e mail me what the problem was. By the next day I had not received a reply and the shipment was still showing "processing" so I went to chat again and was put on hold. After about a 15 minute wait I hung up without ever getting an answer for why they never e mailed me, but finally the order was shipped without any notification or explanation. Very unprofessional service and appeared nobody knew what they were doing.