On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Boston Proper Reviews Summary
Boston Proper has a rating of 1.5 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Boston Proper most frequently mention customer service, return policy and final sale. Boston Proper ranks 223rd among Swimwear sites.
We monitor reviews for authenticity
This place is going out of Business. I ordered a dress and sent it back a month ago. I emailed customer service. I kept getting excuses of wht they didn't process my refund. After many emails they said I would get a check refund in about a month. I paid by credit card. Business do not do that ever. I had to call my credit card company to despite my order. I order a few times a month and have been a good customer for years. Never again! BUYERS BEWARE!
I was a customer for many years but never again. I returned some items totaling over $200 for exchanges and some return. Never heard back from them. I have called and now their number is disconnected
Yanya, I apologize that you have not heard back about your return. Our DC was recently moved to Mexico, Missouri to consolidate our resources to better service all of our customers. Our customer service line has not been disconnected and has been 1-800-243-4300 for quite some time now. If you can provide your order number, I will be happy to have someone look into this for you. Thx.
This company used to be fabulous. It has gone completely downhill as far as quality is concerned. Their customer service is also horrible. Be prepared to thoroughly examine your items if you do order when you get them. They have a 60 return policy but once I did not look at an item when I received it and it was completely used. Too late to return it. They are rude too. The Boston Proper physical brick and mortar stores closed because of revenue. It went back to being a catalog only company. Too bad they just didn't close all together. The prices are too high and the quality is so bad. Save your money!
J. L. I am sorry to hear that you had a bad experience with Customer Service. If the date of your post reflects when you had this experience, I completely understand as we were transitioning away from our former owners. Bad customer service isn't acceptable and we recognize that numerous customers had pretty bad experiences, and for that I am truly sorry. It is true that we do have a 60 day return policy, but if an item is defective or used you should absolutely contact us so that we can make it right. As I was on the store team when we had stores, the information you have about why stores closed is incorrect. The Boston Proper brand was sold and stores closed as a result so that the brand could focus on the catalog business and getting the brand back to where we were in the past. Our prices, especially when we offer sales or discounts, are very competitive with our competitors. If there was a quality issue, please don't hesitate to reach out to us so that we can make it right. Thx.
Even though sizes aren't "True To Size" in many cases, it's worth it to shop there. Quality can be satisfying or disappointing, I've experienced both. But if you don't like what you received, you can always return it, and it doesn't take long either. Best time to shop on Boston Proper is on New Year's, that's when they have huge sales!
Dianna G, we appreciate your comments! Who doesn't love a good sale! If you ever have issues with the quality of an item, please let us know so we can make it right. Thx.
I have been ordering from BP on and off for many years and have realized never to order anything that's on Backorder. But when they recently started using their PREORDER, I jumped on it. So what happens, they advertise Preorders and give you a date and clothes never arrive. Good luck if you had an occasion in mind to wear that dress! Furious I didn't get any warning from BP.
I haven't cancelled my order. It's now 2months and still counting. I'll post again and let you know how long it takes.
Maria, if you can provide your order number, I will have our customer service team look into your pre-order. Pre-order is for items we have not received yet so you should absolutely receive those items, but the exact date may be a few days or weeks depending on the manufacturer. Backordered items are items that have sold really well and we want to continue to be able to offer them to our customers. Unfortunately, certain circumstances prevent backorders from being fulfilled such as the expected date of arrival, etc. For example, if you order a dress in spring but the manufacturer can't get it to us by December, most would not want it then so there is a chance the backorders may be cancelled as a result. We also order minimums and if we do not have enough backorders to fulfill the minimums, backorders may also be cancelled as a result. Thx
I used to order a lot from Boston proper but will not order any more. The clothes are WAY overpriced for the quality you get. I orders a long sleeve shirt for $89 and I wore it to work, at the middle of a day I was told " you have a hole in your shirt". I was soooo embarrased as I discovered a huge hole on my shoulder, the stitches were very weak and the shirt just cracked, it was a loose fitting shirt so I do not understand what could cause it to tear. For the same money I could get a way better shirt in Macy's.
But that was not it I ordered another shirt for over $100 and it had nice sparkles ( faux diamonds) and they started to come off in a couple of hours wearing it, the sparkles were just falling off of me and all that said is a stain of glue on the place where the sparkles were.
The last thing I want to say I ordered pants from there. I wear size 10 which is M on there chart, guess what... I could not wear them at all as they were Sooooooo big that I was loosing them walking, I got them exchanged for XS and they fit perfectly, can't say about quality of them as I have not wore it yet, I hesitate to wear them to work because I do not want to end up with a hole on my butt at the middle of a day
I have ordered many times tops from Boston Proper and I only had one item that wasn't true to size. The quality is nice. I really like their clothing. Price is worth it.
Sylvia, we appreciate your comments! Thanks for shopping with us.
Boston Popper does not offer free shipping or returns The clothes you get are often not the way they appear in pictures Customer service is horrible
Cherye, it's true - we don't offer free shipping or returns. Shipping (either way) is expensive and we are a small brand. We offer free shipping during select times only, but we offer free exchanges all the time. I apologize if you had a bad experience with our customer service team. If you'd like to provide me with more information, I'd like to try to make it up to you. Thx.
This catalogue company is a sham. They show items in spring/summer catalogue which are unavailable for over 6months. The shipping and return/restock fees are crazy and the sizing and quality of the merchandise is not consistent with how they look in the catalogue. Insanely expensive for the items too. Dont order from them, so much more to choose from out there.
Buyer Beware, alway's read the fine print, even if it's a well known site.
I order clothes online regulary.
One of the sites I frequent is Boston Proper.
They have excellent quality clothing, and exceptional class.
Well lately the quality isn't nearly as great. I'm not sure why they started "cutting corners" but I'm disappointed, and sure I'll continue shopping with them.
They had a remarkable sale, and I purchased some slacks. Now granted I've been buying from them for some time and was never disappointed with quality or sizing. Well not so anymore, the slacks that alway's fit, wouldn't come up over my knees, also the metal closure button that alway's carried there logo was now just plain. I couldn't return these pants, as Boston Proper unknowingly has changed there returns policy, now certain sale items are not returnable. I'm stuck...
I'm very skeptical about Boston Proper now.
I have shopped off and on on Bostonproper.com for a few years now. They have a very unique selection of fashion. The general feel when you look at the catalogue, with their more mature models, is that it is for 'stepford wives' or 'Beverly Hills housewives', we are talking a lot of exotic prints, inappropriate amount of cleavage, tight-fitting tops etc. It is definitely for 'ladies who lunch', because you would be hard pressed to find anything that is office appropriate in there. A lot of the styles would not look out of place on a 20 year old going clubbing, but would look a bit strange on a 40 year old, like they are trying too hard to look young. Unfortunately, with their pricing and models, I think that is the age group they are targeting.
That said, for a younger clientale, they sometimes have really cute outfits and stylish clothes and their quality and cutting are generally good. The clothes are well made and don't fall apart after a few washes. Once in a while there are inconsistencies in the sizing, but overall they fit fabulously.
They are however more pricey than the regular clothing shops and they seldom have sales and also their shipping charges are extortionate, they start off at $6.95 for purchases up to $25, which is ridiculous, because if you look at how much they charge for their clothes, nobody's shopping cart will be in that category. So if you buy just a couple of stuff, your shipping charges can very easily reach $17-18, which is outrageous given how light the clothes usually are. And if you need to return the items, that is another $7 taken out of your account! With the premium they charge on their clothes, I think it is really outrageous to gouge you on the shipping as well! And that is just for standard ground shipping. My clothes usually take up to 2 weeks to arrive.
Overall I do like a lot of their designs, but would only buy during sales or if something just it a 'must have' for a special occasion, guess I am not in the income level of their targeted clientale haha.
From the business
Boston Proper is a one-of-a-kind women’s clothing boutique that puts fashion, confidence, and ageless style at the forefront, creating uniqueness to make all your own for everyday...with distinctive, on-trend, and always affordable looks.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jill G, I apologize for the confusion and frustration you have experienced. Recently, Chico's FAS sold the Boston Proper brand and decided to close stores so the brand could focus on the catalog business. As a result of the sale of the brand and the new owners, some customer data could not be transferred. Due to PCI Compliance, credit card information was not transferred to us and we cannot refund a purchase back to the credit card if the purchase was made prior to the transition. It is unfortunate, but it is for your safety that all refunds are issued via a check. I hope this helps. Thx.