Borderlinx

Generally a very positive experience with Borderlinx, and I have been using them fairly regularly for more than 5 years: the process is simple, and delivery via DHL is fast and painless (with the caveat that I live in Hong Kong which a) serves as a distribution hub for the rest of Asia so things tend to arrive very quickly; b) does not have import duties or a difficult customs regime). The few times I've had issues (e.g., with a shipment getting lost in their warehouse) they have generally been resolved quickly and successfully. The only downside to this great service is that it can be pricy, and they could perhaps do a bit more to improve the efficiency of shipments and thereby lower the cost--still, when you consider what you're getting, the price is not unreasonable, and I have the comfort of knowing that my goods will arrive quickly and in good condition.

I'm surprised by the negative reviews on this site; while some of them deal with situations I haven't encountered (e.g., fraudulently ordered goods) I suspect most of them stem from: a) people not having read the terms and understanding what they're getting themselves into; b) people not having previously encountered the expense and complication of global fulfilment; c) people expecting the same painless service they would get ordering in the US from Amazon. Newsflash: shipping one-off items globally via air freight is both expensive and complicated, and you have to expect to pay up and sometimes encounter problems. I think that if you start with this knowledge and reasonable expectations, you'll have a very satisfactory experience. (I did get hit with their $5/day storage fee once, but I only have myself to blame for that--I received clear warnings on multiple occasions, so I don't criticise them.)

Well, what i like about this guys is their reliability and transparency. If you have the dimensions of your package and correct weight you can get the exact shipping you will pay including ALL... that's awesome! They have very good prices and in addition they help you find good shopping opportunities so is worth it to be in touch with them. Nice customer service! :) recommended!

Excellent Service BUT Very high prices in shipping and Taxes...

A great service and easy handling from Borderlinx.com

Where I live, untracked shipments tend to disappear en-route or arrive months late, so even if a website offers international shipping, if they don't use couriers I prefer to use a forwarder. Borderlinx have never let me down, everything I've shipped through them has arrived in a timely manner and hassle free. I've been using them for years, first for shipment to Singapore and then to where I am now, never had any problems with them.

I have read many of the reviews here before I opted to use the service, and finally decided to go ahead despite the risks. I needed a device only available in Germany to be shipped to US. I decided to use the UK suite, as it's cheaper to ship from UK than from Germany. My experience was perfect, not a single issue in the process. They charged exactly the value based in the cost calculator, so no surprise here. I recommend to obtain the dimensions of the shipment from the commerce before using the service, so the correct cost can be calculated before.

I removed one start due to the fact the DHL Express is really expensive, there should be an option to use a cheaper service in case we don't require to receive the items in such short time..

One of my best experience with Borderlinx that I ordered a medical kit through Borderlinx. The kit actually had some item that was not allowed to ship across. Instead of simply refusing the whole kit shipment, on my request Borderlinx offered to remove prohibited item and shipped rest of the kit. I am impressed with such a flexible service they have. They might be on costlier side some time but remember... there is DHL behind who is the best to ship your goods... I am really a happy customer and woul highly recommed Borderlinx!

Their service is great, from the moment they receive the shipment although it takes them some time to process. Then the release is good although its a bit more expensive that other competitor services. The shipment comes in relatively good quality regardless of the customs process which is out of borderlinx hands. However they should make sure somehow that their local delivery company extends their high quality: I have faced problems with updating address of delivery with DHL here in SA, delivering full shipments not partial delivery, Also non organization of delivery time and place

Just finished my first transaction with BorderLinx. Bought a bunch of sale stuff from a company that did not enable shipping from USA to Canada. So... I used Borderlinx to act as the intermediary.

It cost 9.00USD to ship from the original retailer to the Borderlinx facility in Dayton Ohio - very cheap (FedEx Ground, 3-4 days transit time). From there, it took Borderlinx a little more than 1 business day to process the shipment into your "suite" and release it for shipping to the ultimate destination. The total cost of shipping was a bit hard to swallow (at first), but the charges are probably fair, in order for them to be profitable. The cost of shipping from Borderlinx was roughly 30USD for Express Next Day Delivery. That is a bargain considering the transit time! Most people don't necessarily need such a fast shipping time, but when it does arrive that quickly, how can you complain? However, the portion of the fee that will raise the total cost significantly, is the customs duties and taxes that Borderlinx will charge you on behalf of the customs broker. Usually, this should be roughly (at max) 30% of the cost of the original purchase (for clothing) - my corresponding Borderlinx portion of the cost was more than 30% of the total value of the merchandise. This is probably where they can make their money for providing this service - and in my opinion, that's pretty fair. I wanted something that my retailer wouldn't ship to Canada, and Borderlinx allowed me to grab those things (provided the retailer allows for different shipping and billing address to not match). Total cost was around 60USD to ship from US to Canada, and the total value of my original transaction was around 150USD. Hefty price, but it makes complete sense if you really want the goods! Note, I also used PayPay to purchase from the retailer - this helps since payment is coming from a verified source, and therefore the transaction is less likely to be cancelled by the retailer due to suspicion of fraud. I've seen a lot of people complain about cancelled Borderlinx orders, so do yourself a favor, and avoid those conditions.

These other reviews gave me a fright after I had shipped goods from eBay to their US address. However, while the web site is a bit ropey (use Internet Explorer) I got my engine part in London about 3 days after Borderlinx got it from the eBay seller. It's not cheap but I saved a fortune buying the engine part in the US.

I have to be honest, I was a bit worried about using borderlinx. After shipping 2 times with them I couldn't be happier. I received both my items on time. I saved money using borderlinx over buying locally in Singapore.

I like how they don't need subscription fees to maintain your account. But this is offset by their shipping price.