• Booktopia

Booktopia

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Overview

Booktopia has a rating of 3.2 stars from 91 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Booktopia most frequently mention perfect condition, and great service. Booktopia ranks 37th among Books sites.

  • Service
    9
  • Returns
    4
6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Shipping commitments are meaningless and customer service is laissez-faire.
How would you rate Booktopia?
Top Positive Review

“Prompt delivery”

Judy F.
1/11/22

I placed my order just before Christmas and seeing it was such a busy time I did not expect to receive my purchase in 9 days!

Top Critical Review

“No contact”

T F.
12/11/22

Where are my books? I make an order on the 30th November. 2 weeks have passed and only one book is confirmed ready to come to me. This place is in Sydney, I am in Victoria. It is faster to get something from overseas than this half asleep country. I try to ring up but can't get through because high volume calls. The money has gone out of my account and now I expect these books before Christmas.

Reviews (91)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (13)
Thumbnail of user judyf385
1 review
0 helpful votes
January 11th, 2022
Verified purchase

I placed my order just before Christmas and seeing it was such a busy time I did not expect to receive my purchase in 9 days!

Products used:
Desk diary

Service
Value
Shipping
Quality
Thumbnail of user ljclayton
1 review
0 helpful votes
August 22nd, 2022

I always turn to Booktopia for most of my university books, unless they just don't have what I am looking for which so far has been only on one occasion. The tracking service and hassle-free delivery is welcomed, only with the free delivery and various offers that come into my email. These often help when on a student budget and money is tight.

Tip for consumers:
Sign up to the email list to get free delivery and discounts.

Products used:
Books

Service
Value
Shipping
Quality
Thumbnail of user wendyb684
2 reviews
0 helpful votes
August 8th, 2021

Ordered three books from these guys (one was a little obscure) all were in stock and available to deliver immediately and received within the week I ordered.

Items were professionally packaged and arrived in mint condition.

Will definitely order again and found this internet purchase a very happy experience. Thanks Booktopia you will be hearing from me again

Products used:
Books

Service
Value
Shipping
Quality
Thumbnail of user helenb476
1 review
0 helpful votes
June 4th, 2020

My daughter and family are in Detroit USA and having a particularly tough time. She has decided to start journaling and I wanted to send her a copy of my favourite go to for inspiration... Creative Journal Writing by Stephanie Dowrick.
You had a copy (it was printed in 2007) and I received delivery yesterday - less than two weeks after ordering. It is now on it's way to Detroit with a note of encouragement and love inside for my family. Thank you.

Thumbnail of user jor109
1 review
0 helpful votes
July 15th, 2020

I've been using Booktopia for many years and have never had a problem with their service. I received constant updates from them regarding my order, postage and delivery. Even during Covid 19 my books arrived within 5 days, and packed in eco friendly packaging. I will definitely continue to use Booktopia and highly recommend there service.

Thumbnail of user pamh420
2 reviews
0 helpful votes
March 24th, 2020

A great experience with a variety of books to purchase that were of interest to me also the exact title I had been searching for was available. I placed my order with ease and made payment without hassles. The webpage is ease to manoeuvre around and links work and lead you to your expected page.
I had communication from Booktopia indicating payment, receipts, order and delivery... all throughput the process which kept me informed and anxious for my order to arrive, which it did in days. I would have expected a longer wait, but it arrived in a very timely manner, well package and with easily identifiable delivery details. It all has been a very impressive process, as it has been with my previous orders. I will definitely be using their services in the future and happily recommend their services. Thanks heaps Booktopia! Now it's time for me to get back to my book!

Thumbnail of user johns8667
1 review
0 helpful votes
May 12th, 2021

There is a great variety of books to choose from, much better than any bookstore, and all of the books arrived well on time. It even allowed me to track my parcel, and cancel any payments, by far the best book company.

Products used:
Books

Service
Value
Shipping
Returns
Quality
Thumbnail of user leonidv5
10 reviews
16 helpful votes
December 25th, 2020

I'm more impressed with the customer service.
I don't know how they do it, but they always stay in touch and respond very quickly to any questions - it's a pleasure.

Thumbnail of user johns7014
1 review
0 helpful votes
August 18th, 2020

My order was delivered on time and in great condition! Will definitely recommend Booktopia. Great service

Thumbnail of user phoebev4
1 review
0 helpful votes
September 19th, 2020

Choose Booktopia over Amazon, always.
Dont support a slave owning, billionaire giant when you can support Australia :)

Thumbnail of user yvonnel107
1 review
0 helpful votes
April 14th, 2020

Very easy to order, my book arrived promptly in perfect condition. I would recommend it to anyone who loves books.

Thumbnail of user jodeec2
1 review
0 helpful votes
May 28th, 2020

Ordered two books, very happily received in Melbourne 2 days later, in great shape.
Very happy with service.

Thumbnail of user michaelj1110
1 review
0 helpful votes
June 8th, 2020

Have purchased several ebooks. Their books are usually a little cheaper than most and they have good EOY sales. They also offer AfterPay, which is great for students. I did have one issue with one of the ebooks, but they resolved it quickly and efficently. Highoy recommended.

Thumbnail of user elodief2
1 review
0 helpful votes
September 17th, 2020

Extremely happy with my first orders!
Very fast delivery, good prices.
Highly recommended:)
I heard the recommendation on Annabel Crabb & Leigh Sales podcast.

Thumbnail of user saml354
1 review
0 helpful votes
August 15th, 2020

Excellent service. Highly recommend. Very fast delivery and good prices. Support Australian business!

Thumbnail of user vonsl
6 reviews
0 helpful votes
December 25th, 2020

I like the fact that there is always up-to-date information and I can quickly find what I am interested in right now. It's really convenient and saves me a lot of time and money.

Thumbnail of user normann14
1 review
0 helpful votes
February 25th, 2019

The purchase and communication processes in place are excellent. I was soon notified that there would be a delay of a day or two due to the item not being available in the warehouse. This ended up not being the case and I received the item within two days in perfect condition. Would definitely buy from Booktopia again.

Thumbnail of user sarahm862
1 review
1 helpful vote
May 29th, 2019

Easy and quick with decent price, shipping costs which is something I also look for given there are so many options. Would recommend. Had no issues.

Thumbnail of user brianr364
1 review
0 helpful votes
February 6th, 2019

My order was posted in under 24 hours and delivered early the following morning in perfect condition. No-one does better than that!

Thumbnail of user timm920
1 review
0 helpful votes
May 9th, 2020

Fast, was everything it said it was and was easy. Couldn't ask for more. Well done in very challenging times. Please support this great business.

Thumbnail of user olar7
1 review
0 helpful votes
April 18th, 2019

I have no complaints about the transit of my book. It arrived in pristine condition.
I have no more to say but this window expect 100 characters minimum. Now that is ridiculous.

Thumbnail of user kennethk120
1 review
0 helpful votes
February 9th, 2019

Received book as advised and recieved it a couple of days after order ordered.
Would recommend booktopia to any one.

Thumbnail of user davidl1601
1 review
0 helpful votes
October 30th, 2019

Order very well executed, packed well and securely. Australia Post was the only delay factor, eight days from Sydney to Gin Gin, nr Bundaberg, Queensland.

Thumbnail of user taylas3
1 review
0 helpful votes
June 4th, 2019

I ordered 4 books total, Booktopia was quick to send emails and there tracking service is excellent. The package was very sturdy so my books arrived safely and not damaged. Very pleased and will be ordering from them again!

Thumbnail of user michelleg421
1 review
0 helpful votes
May 15th, 2019

SkMy book arrived in pristine condition. The service was prompt and reasonably priced. I would certainly recommend this website to anyone looking to purchase books.

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About the business

Booktopia - buy online books, DVDs and Magazine Subscriptions from Australia's leading online bookstore with over 4 million titles. Booktopia offers thousands of eBooks, daily discounted books and flat rate shipping of $6.95 per online book order.

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