Love the purchases was on time when i got my order and I could track my order to see when it was arrive
Great customer service and team, they get right back to you and they even check back with you on updates on your delivery!
The amount of books I received for the price I paid is phenomenal! I will absolutely be ordering more books in the future.
I was very pleased at the way my book was wrapped for delivery. The timing for arrival was adequate and the cost was fair.
It was easy to order and the price was great. The delivery was a little slow, probably because it was using USPS and a companion company.
Great value, great shipping. The price was very competitive and the product was exactly as described.
Found the series that I was searching for. The little house series was the books I read over and over again as a young girl.
I have not received the books I ordered, though I did receive a package of two books I did not order. Please advise.
The prices of the books are stupendous. The time it took for the books to get to my house, not so stupendous. It took 2 weeks.
I bought ten books. When books came I saw four torn books. I didnt like that. They had to change but didnt it.
Hello,
As we have discussed via email, these books were purchased as a Scratch & Dent copy; details of this selected category are noted on our website, for each listing as well as on "Our Product" page. I’ve copied the information below as well for your reference:
https://bookoutlet.com/Help/OurProduct
“We do have a smaller selection of titles we call our Scratch & Dent books. Scratch & Dent are new books but may have dents, scratches, torn or missing dust jackets etc. They will be structurally sound and guaranteed great for reading... Scratch and Dent books are not eligible for returns as they are sold as-is and are final sale.”
I do apologize for any inconvenience– please feel welcome to reach out again if we’re able to assist further; we’re always happy to help.
The box arrived broken and the books were damaged.
Thank you so much for taking the time to leave this feedback. We are sorry to read the box and books were damaged. We have been actively looking into our packing and shipping processes, including our boxes, to ensure that they arrive to you safely. In the mean time, if you have not done so already, please feel free to reach out to a member of our customer experience team who will be happy to help in regards to your damaged books.
This was definitely a great purchase for the price of the book. The book came undamaged with the purchase.
The experience was very positive. I found the book I wanted at the Book Outlet site, purchased it and "ba-bing" there it was.
Easy ordering, quick service. I wanted two different books that aren't always easy to find. They had them both and I received them in good shape.
It is impossible to order on line. I have never been to a web site so screwed up. Tried a couple of times to order but got no where> *******@sprajc.net
I love getting hardcover books at a very good price/discount, but each book had some pages crimped/folded and one of the dust jackets were ripped
Thank you so much for taking the time to leave this feedback. We are sorry to read that there was damage to you books when they arrived. If you haven't already done so, please feel free to reach out to a member of are customer experience team who will be happy to help.
Easy to use website, great deals, fast shipping, brand new books. I am very surprised and impressed.
I was failed to use my reward certificate and a customer service rep quickly took care of it for me. Very pleased
I was unable to use my reward certificate
Cheap prices, good communication and fast shipping.
I received the incorrect order then contacted customer support two days ago and have yet to receive a response.
Overview
Book Outlet has a rating of 3.1 stars from 1,733 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and new books. Book Outlet ranks 6th among Books sites.
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So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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Business History
We recognize that as a company, we are only as good as our people. That is why it has been a goal of ours to build a company culture that fuels curiosity, creativity and sustainable growth. In 2021, we were recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave this feedback. We are so sorry to read that your shopping experience was not as seamless as it could have been. If you haven't already done so, please reach out to a member of our customer experience team who will be happy to help.