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The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
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Nothing should take OVER a week to be delivered in this day and age! Up to 3 days to leave your warehouse on top of USPS - thankfully this wasn't a gift. One book was an odd size - not sure what that's about. Overall - happy with the books I received for the price.
Great prices and relatively quick delivery, I highly recommend book outlet!
I was so excited to find the books I wanted (Jason Pargin's John Dies At The End books 1-3) at such good prices. Didn't realize they were trade paperbacks, thought they were regular paperbacks, which was a pleasant surprise. Books are in excellent condition, which makes me even happier since I'm very anal retentive about the condition of my books. Overall a fantastic experience shopping wth you, will definitely be back!
Site is easy to navigate. Shipment arrived quickly. All products where exactly what I was expecting! A++
It was an easy process to find and order books and the prices are always well worth it. The shipping process and delivery were great as well.
This latest delivery was the second of four that had damage. I take my book condition seriously, and although the prices are generally great, it's not worth the dents and creases in the covers. You can't throw a bunch of books in an oversized box without any packing and expect them to arrive in great condition. At least at 50% of the time.
Showed up within a reasonable time, the books inside were not damaged and looked amazing!
Great experience! Thank you Book Outlet for providing an affordable option for purchasing books!
I've been ordering with Book Outlet for 5 years. I've never had an issue with my books, except my last order contained two books that were pretty damaged. I contacted Book Outlet on Thursday afternoon and I had a replacement order already placed by Friday morning. They replied to my emails so fast and were so understanding and supportive. Some of the best customer service I've encountered.
Always find great options on book outlet!
This was a Christmas gift that was going to be from Santa and it shipped in a box that said books all over the outside. :(
Always a joy to receive my order! My previous order was unfortunately damaged during the shipping process so I was happy to receive this order with no issues.
Your prices have increased while selections have decreased. Why would someone buy classics that can be obtained free since they are beyond copyright protection.
There is a major issue with authors like Ruth Rendell, Ian Rankin, Peter Robinson and others. There is frequent reprint of the same books with different titles. I have been caught in this trap several times.
Very good price for book and shipping was reasonable too.
The hardest part was selecting the books I wanted to buy for this order. There are so many options and genres to look through and the prices are so affordable!
I ordered in bulk for a Bible study. Although it says the books were "seconds", you couldn't tell! I saved over $7.0 on each book. I wish the shipping was faster. Book Outlet's customer service is exceptional!
I didnt recive what i ordered. My order arrived and it was full of kids books and toys that i did not order. The books i did order were not in the box.
Good prices…fairly quick delivery. Easy to use website.
Excellent! The site was easy to navigate and the price was very competitive, better than Amazon.
I received the incorrect order then contacted customer support two days ago and have yet to receive a response.
Answer: Hi there, Thank you for the question. It is generally 3 - 10 business days
Answer: I reached out via dispute with pay pal and heard back right away after waiting days and being on low priority
Answer: Hi, I ordered on Friday Jan 13.I did not get tracking info also but tracking number. But I received my goods this morning Thursday 19 in the morning. I have never waited to long for my goods.I live in Ontario also.
Answer: It could be up to 15 days but right now the shipping is taking longer due to Christmas. You could get it early and you may not. They can not promise anything. They do not control shipping. I have had no problem getting my books though and I order several. Elizabeth
Answer: NO, I do not know anyone in the United Arab Emirates.
Answer: The dust jacket could be missing or could be ripped.
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.