website thubmnail of Book Outlet

Book OutletReviews 1,734

2.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Book Outlet?
grey star
grey star
grey star
grey star
grey star

Book Outlet Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
294
value
1,578
shipping
1,578
quality
1,593
This company does not typically respond to reviews

Instant Feedback

38,477 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Debbie S.
Unfollow Debbie S.
Share Review
Report Review

Nothing should take OVER a week to be delivered in this day and age! Up to 3 days to leave your warehouse on top of USPS - thankfully this wasn't a gift. One book was an odd size - not sure what that's about. Overall - happy with the books I received for the price.

Date of experience: October 31, 2022
Michigan
1 review
0 helpful votes
Follow Tiffany X.
Unfollow Tiffany X.
Share Review
Report Review

Great prices and relatively quick delivery, I highly recommend book outlet!

Date of experience: October 31, 2022
Massachusetts
1 review
0 helpful votes
Follow Aimee E.
Unfollow Aimee E.
Share Review
Report Review

I was so excited to find the books I wanted (Jason Pargin's John Dies At The End books 1-3) at such good prices. Didn't realize they were trade paperbacks, thought they were regular paperbacks, which was a pleasant surprise. Books are in excellent condition, which makes me even happier since I'm very anal retentive about the condition of my books. Overall a fantastic experience shopping wth you, will definitely be back!

Date of experience: October 31, 2022
Minnesota
1 review
0 helpful votes
Follow Korissa O.
Unfollow Korissa O.
Share Review
Report Review

Site is easy to navigate
October 31, 2022

Site is easy to navigate. Shipment arrived quickly. All products where exactly what I was expecting! A++

Date of experience: October 31, 2022
Ohio
1 review
0 helpful votes
Follow Jaime J.
Unfollow Jaime J.
Share Review
Report Review

It was an easy process to find and order books and the prices are always well worth it. The shipping process and delivery were great as well.

Date of experience: October 31, 2022
Wisconsin
1 review
0 helpful votes
Follow I B.
Unfollow I B.
Share Review
Report Review

This latest delivery was the second of four that had damage. I take my book condition seriously, and although the prices are generally great, it's not worth the dents and creases in the covers. You can't throw a bunch of books in an oversized box without any packing and expect them to arrive in great condition. At least at 50% of the time.

Date of experience: October 31, 2022
Iowa
1 review
0 helpful votes
Follow Hailey C.
Unfollow Hailey C.
Share Review
Report Review

Showed up within a reasonable time, the books inside were not damaged and looked amazing!

Date of experience: October 31, 2022
Illinois
1 review
0 helpful votes
Follow Christina P.
Unfollow Christina P.
Share Review
Report Review

Great experience!
October 30, 2022

Great experience! Thank you Book Outlet for providing an affordable option for purchasing books!

Date of experience: October 30, 2022
Utah
1 review
0 helpful votes
Follow Bri P.
Unfollow Bri P.
Share Review
Report Review

Fantastic Company!
October 30, 2022
Updated review

I've been ordering with Book Outlet for 5 years. I've never had an issue with my books, except my last order contained two books that were pretty damaged. I contacted Book Outlet on Thursday afternoon and I had a replacement order already placed by Friday morning. They replied to my emails so fast and were so understanding and supportive. Some of the best customer service I've encountered.

Date of experience: October 30, 2022

Always find great options on book outlet!
May 28, 2022
Previous review

Always find great options on book outlet!

Date of experience: May 28, 2022
Tennessee
1 review
0 helpful votes
Follow Ships In R.
Unfollow Ships In R.
Share Review
Report Review

This was a Christmas gift that was going to be from Santa and it shipped in a box that said books all over the outside. :(

Date of experience: October 28, 2022
New York
1 review
0 helpful votes
Follow Janet B.
Unfollow Janet B.
Share Review
Report Review

Easy to order
October 28, 2022

Easy to order. Nice quality products at excellent prices.

Date of experience: October 28, 2022
Georgia
1 review
0 helpful votes
Follow Stephanie D.
Unfollow Stephanie D.
Share Review
Report Review

Always a joy to receive my order!
October 28, 2022

Always a joy to receive my order! My previous order was unfortunately damaged during the shipping process so I was happy to receive this order with no issues.

Date of experience: October 28, 2022
North Carolina
1 review
0 helpful votes
Follow Laura G.
Unfollow Laura G.
Share Review
Report Review

Your prices have increased while selections have decreased. Why would someone buy classics that can be obtained free since they are beyond copyright protection.
There is a major issue with authors like Ruth Rendell, Ian Rankin, Peter Robinson and others. There is frequent reprint of the same books with different titles. I have been caught in this trap several times.

Date of experience: October 28, 2022
Virginia
1 review
0 helpful votes
Follow Eleanor W.
Unfollow Eleanor W.
Share Review
Report Review

Very good price for book and shipping was reasonable too.

Date of experience: October 28, 2022
Wisconsin
1 review
0 helpful votes
Follow Suzie N.
Unfollow Suzie N.
Share Review
Report Review

The hardest part was selecting the books I wanted to buy for this order. There are so many options and genres to look through and the prices are so affordable!

Date of experience: October 28, 2022
Pennsylvania
1 review
0 helpful votes
Follow Jeanne Y.
Unfollow Jeanne Y.
Share Review
Report Review

I ordered in bulk for a Bible study
October 28, 2022

I ordered in bulk for a Bible study. Although it says the books were "seconds", you couldn't tell! I saved over $7.0 on each book. I wish the shipping was faster. Book Outlet's customer service is exceptional!

Date of experience: October 28, 2022
Maryland
1 review
0 helpful votes
Follow emma B.
Unfollow emma B.
Share Review
Report Review

I didnt recive what i ordered
November 26, 2022

I didnt recive what i ordered. My order arrived and it was full of kids books and toys that i did not order. The books i did order were not in the box.

Date of experience: October 27, 2022
Idaho
1 review
0 helpful votes
Follow Susie L.
Unfollow Susie L.
Share Review
Report Review

Good prices…fairly quick delivery
October 27, 2022

Good prices…fairly quick delivery. Easy to use website.

Date of experience: October 27, 2022
Idaho
1 review
0 helpful votes
Follow Jeannie R.
Unfollow Jeannie R.
Share Review
Report Review

Excellent!
October 27, 2022

Excellent! The site was easy to navigate and the price was very competitive, better than Amazon.

Date of experience: October 27, 2022
District of Columbia
1 review
0 helpful votes
Follow Sam T.
Unfollow Sam T.
Share Review
Report Review

I received the incorrect order then contacted customer support two days ago and have yet to receive a response.

Date of experience: October 26, 2022

From the business

The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.

So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.

WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.


bookoutlet.com
Buffalo, New York, United States
+107