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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very nice gift for the holidays. My family loved the various books I brought.
It was good. I have nothing more to say. Thank You.
Fast shipping from order date.
I purchased bargain books and was surprised to find they were in near perfect condition. I cant get over how much I saved.
My first order the box was damaged completely however all the books were there. And not damaged. Second order was all good. Still waiting for two orders but so far so good.
One of the books had a library sticker down the side with tape
I'm used to buying used books for the same prices that I got brand new books from book outlet! I'll definitely be back.
My package took a while to get here longer than expected. There is damage to to a few of my books the over is torn and pages are bent
Shopping was an easy and smooth process. The shipping took just as long as expected and my books came in great condition! One was even in the plastic wrapping still!
Excellent quality and easy to use because of the spiral binding.
Book was in perfect condition and extremely affordable! And super quick shipping
The order took a long time to be delivered and then the box arrived open with one of the books missing. One of the books that did arrive was in horrible condition. The other two from my order arrived in as expected condition.
Overall, not sure I'd recommend Book Outlet or order from this site again.
Thank you so much for taking the time to leave this feedback. We are so sorry to read that the book arrived in this condition. We are actively looking into our packing and shipping processes to ensure the safety of our books for the duration of the shipping experience. In regards to the damaged books, if you haven't already done so, please feel free to reach out to a member of our customer experience team who will be happy to help!
I love getting hardcover books at a very good price/discount, but each book had some pages crimped/folded and one of the dust jackets were ripped
Thank you so much for taking the time to leave this feedback. We are sorry to read that there was damage to you books when they arrived. If you haven't already done so, please feel free to reach out to a member of are customer experience team who will be happy to help.
The updates took days and the boxes were taped over and barely holding together. The books were fine but I'm not sure if this is normal or because of the holiday rush.
Thank you so much for taking the time to leave this feedback. You are right that there are expected delays around the holidays but we are looking into the the condition and packing of our boxes to ensure that books consistently arrive safely.
VERY pleased with my purchase from Book Outlet - great price, book arrived quickly and in excellent condition. Glad to have learned about them!
I was able to find the book I need easily (through Google search) and it was easy to purchase.
This was my first experience and I would definitely order again. Pleased with entire process. Product arrived in a timely manner and were in excellent condition.
Great experience, just terrible shipping time. Maybe because I ordered right after the holidays? Packaging time took no time at all :)
I usually am not very happy with the state the books arrive in when I order from Book Outlet, but this time around all my books arrived in good condition. One paperback was a little bent but not terribly. Whoever packed my box seemed to do it with care and I really appreciate that.
Good deal shipping time would make us never buy again
Thank you so much for taking the time to leave this feedback. We are sorry to read that the shipping time was took longer then expected, we will certainly pass it along as we are always looking for ways to improve our services!
Great price, easy check, and I love the Bible! Recommend anyone.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave this feedback! We are so sorry to read that your experience was not what we would have hoped for. If you haven't already, please feel free to reach out to a member of our customer experience team who will be happy to help.