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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
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She was patient and courteous with this you g lady
Terry did a great job helping me book a hotel in Provo Utah appreciate her professionalism and helpfulness.
I spoke with Lyman on the phone, and he was great! He made booking easy and expeditious.
I booked and was hit with more fees. I also thought I was booking a refundable room and when I checked out it was changed to non-refundable. I emailed right away asking for a refund and didn't hear anything until they chat room was open. Angelo told me it would be refunded, and my money would be back on my credit card. Two days later, I received an email stating I was getting a voucher and no refund. Why would I want a voucher for somewhere with horrible customer service and larger fees?!?! I will never use this site again and will share with all of our competition cheer friends.
I usually deal with government people. Your Agent was refreshingly competent.
Very nice and professional very good experience over the phone
Emani was very professional and helpful. She explained everything with a sweet spirit and very professional. I would request to speak with her when ever I needed a reservation. God bless you Emaniboni.
Laparis is AWESOME.She was pleasant and helpful, answered MANY questions without being upset,was patient and thorough.Great customer service.She definitely can have our business again
Very friendly and professional. He very accurately repeated the itinerary to me
Christina was very polite and respectful.She answered all my questions.i wish there were 10 stars I could rate her.
Ashley (?) Was very helpful, personable, humorous and proactive in understanding our travel situation and assessing best value options.
Was a pleasant chat and also quick and successful in booking a stay, stress-free.
My customer service rep faith was amazing she made me laugh the whole reservation process.
Quick and easy. Met all expectations with just a few minutes on the phone
It was great. He gave me the answers that I was looking for quickly and efficiently. He was also very friendly and cheerful.
Carlos was knowledgeable, professional. And pleasant. He was thorough when supplying the details for the reservation.
Ashley was very nice & helpful. Also patient, knowledgeable and professional as was Eric who I spoke to a couple of days earlier!
Rachel was very helpful and courteous. She checked prices and got us a good deal.
Very smooth experience with a very knowledgeable and friendly agent.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicole, we’re sorry you had that experience. We structure our site in a way that all costs are fully disclosed on the checkout page after all dynamic variables (room type, person count, number of nights, etc...) have been selected. After this step has been completed BookOnline discloses all costs clearly on the checkout page and we require every customer to click an open box agreeing to the pricing, terms, and cancellation policy associated with the reservation. Bookonline.com will not allow a customer to move forward and complete the checkout process without agreeing to the pricing, terms, and cancellation policy. We've reviewed your reservation and replicated your order and everything is working as designed. Because of the confusion, we have given a voucher for future use on our site in good faith.
Thank you,
BookOnline