From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Carlos was great. Kind manner and answered our questions
Michelle was so helpful! We honestly were not going to book at The W due to the first call we made the Customer service rep was rude and hung up on us! Michelle was amazing, very respectful and knows her job well!
Joyce was extremely helpful and professional. She was extremely kind and did a wonderful job helping me book my travel.
Informative and to the point. I was unable to book a room, however, I was offered a link to be placed on a standby status.
Jeannie was the most helpful and patient person I have ever dealt with when a reservation. I had many challenges and Jeannie was able to accommodate me. Thank you so much.
Tnesha helped me book a last minute stay for a basketball team. Couldn't have been any better
My credit card was charged $70 more than the price of the room. Customer services not responsive. Book Online doesn't take responsibility for their overcharges.
Above and beyond my expectations and have no problems with using their booking services again
Carolyn was very nice, fast, helpful and efficient
The agent that I spoke to was very knowledgeable, very professional, and very helpful
Very personable and friendly. Took er time and did not appear rushed or hurried. A pleasant experience.
Wonderful experience and very helpful customer service.
A very cordial and intelligent person. Easy to communicate with - the most pleasant experience I've had with customer service in a very long time.
I always have a great experience when I make reservations. I spoke with John and he was quick, thorough, and hospitable. I received a confirmation email swiftly.
Was told had jacuzzi room.was not had second room.suppose be two beds was not
Very professional easy to talk to and made everthing super easy to book
Perfect service, swiftly helped with everything I needed.
Neal was excellent! He was patient and kind and very experienced. He gave fast friendly service, & I was able to book right away. Super!
He was very kind and enthusiastic! The reservation process was easy and quick. He made sure I received the discounts I qualified for and even thanked me for my work as a teacher.
We were not sure where we wanted to stay in Rome. Maria took the time to share several options with pricing and type of rooms. She's also sending close by attractions. This is why I'm a loyal Marriott traveler.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members