Bonavita World

Same here having issues but no response to my email inquiry. Although Bonavita works good (until it doesn't) just know going in they're cheap China throw aways. Replaced with Technivorm made in Netherlands. I've read they last forever and customer service is great and will repair for modest fee if needed. I'd rather "cry once" than keep throwing cheap China units into the landfill every few years.

I've been trying for months to get an e-mail response for Bonavita regarding a replacement part - absolutely no response,
I've tried two phone numbers …left messages, no response.
Certainly not what I'd expect from a product purchased at Crate and Barrel.
Won't but Bonavita again!

I recently attempted to get a replacement lid for my Model BV1901TS coffee brewer.
I submitted their warranty form, and have also tried to contact their customer service department with negative results. I was not asking for anything free as I offered to pay for a replacement lid and for the shipping cost.
The warranty form was submitted on 120/15/21.

I am a coffee junkie and a fussy one at that. Prior to buying the Bonavita BV1900TD coffee maker with the stainless steel carafe, I did a lot of research because I was looking for a coffeemaker that actually gave me a piping hot cup of really great coffee. At the Specialty Coffee Association (SCA) they have a list of the coffeemakers that do that. Bonavita rated the highest at the time. I've had it for several years without any issues but one morning while preparing to clean it (take it apart) saw that there were little cracks on the inside rim of the plastic. There were hundreds of these cracks. I immediately emailed BonavitaWorld with pictures and they're response was that they did not have parts of the plastic and nothing they could do for me. So now I have an expensive machine that will eventually begin to seep water through those cracks as they deepen and lengthen and I'll have to toss this coffeemaker out. Not happy about that. This is a very bad problem this machine has and the manufacturers need to go back to the drawing board and fix this issue. When this goes, which looks like it'll be really soon I'll be looking for a new coffeemaker and it won't be another Bonavita.