Bold Software

I thought I signed up for a 10-day free trial with boldchat.com. Don't ever sign up with a sales rep you loose your 10-day free trial. I asked for a refund because I didn't want to move forward with the software and they refused to give it to me. Don't do business with this company they are unscrupulous. They would rather get a negative review then do what's right and refund a customer that never even started to use their software, download it or install it $50.00.

I'd like to be put in contact with someone who can give me an answer as to why I was treated when I chatted with your associate Michael when I called to find out if a friend was still in a rehab facility here in Ohio. Michael was not professional in his handling of my request. I am aware of HIPPA and know if I were to call a hospital I would at the least be be able to find out if someone was a patient there. Michael, through his handling of my request, appeared to be nonchalant and was not an example of good customer service in representing your company. At this time I still do not have an answer to my question. I would like to be put in touch with a supervisor with authority to file a complaint, and receive a response to this issue. I have printed out and can provide my second chat with Michael.