I thought I signed up for a 10-day free trial with boldchat.com. Don't ever sign up with a sales rep you loose your 10-day free trial. I asked for a refund because I didn't want to move forward with the software and they refused to give it to me. Don't do business with this company they are unscrupulous. They would rather get a negative review then do what's right and refund a customer that never even started to use their software, download it or install it $50.00.