Sitejabber Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,392
quality
252
This company responds to reviews on average within 1 day

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48,306 reviews

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Texas
1 review
9 helpful votes
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Not worth it!
March 27, 2020

Save your money and find another place to shop for body jewelry. First it took long to arrive, then the pieces seem low quality but they are low quality since 3 of the 4 helix earrings I bought already broke. One within the first week of use, it suddenly fell off my ear that's how bad quality it is.and on top of that in order to use the coupons they give you, you just spend a huge amount on stuff you don't even need to get to that amount only to the surprise of crap.

Date of experience: March 27, 2020
Ohio
1 review
0 helpful votes
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Bad service
March 24, 2020

Not only did I have to wait almost 3 weeks for my product to ship, but once I received the package it was actually missing one of the items I ordered. Customer Service was not apologetic at all. I will never ever order from this site again.

Date of experience: March 24, 2020
Illinois
1 review
0 helpful votes
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Loved it!
March 23, 2020

Fast shipping and great customer service. I was concerned on my order but they are a small company and due to this covid-19 they are only able to work with 25% of work force.
Great service and product.

Date of experience: March 23, 2020
Washington
1 review
6 helpful votes
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Wouldn't recommend
March 20, 2020

It's been 3 months and I have yet to receive a refund. My first and last purchase of this site. I never received the jewelry and received an email it was returned to them. I was offered half store credit when I just wanted a refund. I never touched or even saw packaging for this company. So be careful or just don't purchase. I won't trust them again.

Date of experience: March 20, 2020
Colorado
1 review
6 helpful votes
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Shipping delays?
March 18, 2020

I ordered from body candy about a year ago. I got 6 belly rings and a couple nose studs. They were all beautiful, came on time and nothing has broken since receiving them. Over a week ago I ordered 2 nose studs and a hoop and I have not received a confirmation email for it to be shipped. Maybe the virus is causing delays so I'm going to stick it out and wait longer for them to send it. I really hope I don't get ripped off because I love their jewelery.

Date of experience: March 17, 2020
Colorado
1 review
0 helpful votes
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Placed a order and one ring ended up the wrong gauge I called them immediately to ask if they could change the gauge size they told me nothing they can do. Mistakes happen and they are not willing to help a girl out. Wont order from them again.

Date of experience: March 13, 2020
New York
2 reviews
0 helpful votes
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Best site ever!
March 9, 2020

I've been buying from bodycandy for about two years and they are amazing! They make high quality products. I've ordered lip, nose, ear, and eyebrow jewelry and all have been perfect! Only once have they forgot to ship a eyebrow piercing to me but I contacted them and I got it 3 days later! I'll forever buy from them. Amazing!

Date of experience: March 9, 2020
Colorado
1 review
0 helpful votes
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Thieves is RIGHT!
February 28, 2020

Same thing happened to me... they allowed me to use PayPal which has had my current address as shipping AND billing, which is the only way my card on PayPal will go thru, for some time now and ALWAYS autofills correctly. I placed order with no prompt to fill in address so when I saw on my invoice email the address was wrong I contacted "customer service". They told me the only way to fix it was to pay $4 for a reship of the product I already paid for. Short accusatory customer service answers and no help to resolve the issue. Just told me I must have entered in wrong address and basically was out of luck unless I wanted to give them more money. Wish I had read other reviews before ordering cause they already got me for $12 with no product I will not give $4 more for the same results.

Date of experience: February 28, 2020
Massachusetts
1 review
1 helpful vote
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They fudged my order up and tried fixing it by sending me more of the same plug! The problem is, when ordering I didnt realize 2 of the products were not sets. So I went back and ordered those 2 items. When my 1st order came in, I was missing 2 plugs. One, because they ran out of stock, and they other was never shipped. The plug that never shipped was one I bought a pair for. So now I'll have just one plug. Great. The other plug I went back to order, was the plug the sent me to make up for the fact they ran out of stock.
What I'm trying to say is, when my 2nd order comes in, I'll have 2 plugs with no match, and 3 of the same crappy dice plug.

Date of experience: February 21, 2020
Florida
1 review
2 helpful votes
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Beautiful jewelry!
February 14, 2020

I have purchased 6 industrial bars, and earrings from Body Candy, and they are all beautiful! They are very good quality and do not irritate my piercings. Their USPS Priority 2-3 day shipping is never late! Highly recommend!

Date of experience: February 14, 2020
Pennsylvania
1 review
8 helpful votes
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THEIVES
February 13, 2020

First they messed up the shipping address and USPS sent it back to them. Then they make me pay $4 extra dollars for them to ship it again. Then a few days later I get an email saying it was delivered. It wasn't. They told me USPS was notifying people of delivery 1-2 days before it was actually delivered. Two days go by and I get an email saying my package was shipped. Again?! I ordered in mid January and now in mid February I email asking for refund because at this point I don't even want the items anymore, AND THEY'RE REFUSING REFUND? ABSOLUTE BULL$#*!. They stole my $30. DO NOT ORDER FROM THEM. Go to UrbanBodyJewelry or Arctic Buffalo instead.

Date of experience: February 13, 2020
Washington
1 review
2 helpful votes
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Seriously disappointed.
Ordered 3 items it took 4.5 weeks to be delivered. The rook jewelry I purchased broke after just 3 weeks. Bodycandy only accepts returns at 2 weeks. So I'm SOL. They felt a 30% discount would be sufficient. No, it's been 3 weeks, a full replacement is the only acceptable option here.

Date of experience: February 2, 2020
Washington
1 review
1 helpful vote
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I ordered 7 septum clickers and only 2 work. One of the earring cuffs broke off the attachment. 1 item was missing. Bodycandy sent a replacement for the ear cuff earring and the missing spetum. However, the clicker does not work like the other ones. They should check and see if items work before sending broken and faulty stuff.

Date of experience: December 31, 2019
Virginia
1 review
1 helpful vote
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I was told they sold out and didn't have a date of getting the product in. They offered a refund but it hasn't gone through yet!

Date of experience: December 24, 2019
Tennessee
1 review
1 helpful vote
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Awful.
December 22, 2019

I ordered some simple earrings and received belly button rings instead. After contacting customer support, they said they would mail me the right items. It has now been 3 months since the original order and I have not received the items I originally ordered. Absolute waste of money, customer support does not care, do NOT buy here.

Date of experience: December 22, 2019
Washington
1 review
0 helpful votes
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Great Customer Service
December 14, 2019

My niece introduced me to this site for a couple things she wanted. The selection was great as well as the prices. I recieved my order but there was an issue with one of the items. I contacted them about it and they fixed the issue immediately. Best customer service I've had from an online store in awhile! Thank you!

Date of experience: December 13, 2019
California
1 review
0 helpful votes
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They seem to have a good selection although I'd never buy diamonds, gold or real jewelry online. I have considered using them for years and was always skeptical about it but I decided to give it a chance. I ordered 2 tongue piercings they were supposed to be here within a week, after a week had passed I went back to look at my purchase confirmation email and saw that if you order something during the weekend it wont get processed until monday. Because I ordered it on a saturday I gave them the benefit of the doubt and waited longer. They gave me an option to track my package so I downloaded the app and for 4 days it said "tracking not made available from bodycandy". Now it's been almost 3 weeks, and the app is finally showing me where my package is. All the way in New York but it somehow hasnt gotten here yet? So it's been in the same place for weeks and they are just now processing it and it looks as if though it might be another week of waiting. I've bought things from amazon halfway across the world that came faster than this. I dont even know the quality of the product but since they were only 2 dollars each I'm assuming it's not going to be great. I really wanted to use this site but if I have to wait this long? No thanks. No wonder why they give out promo codes like candy.

Date of experience: December 11, 2019
Illinois
1 review
3 helpful votes
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SAVE YOUR MONEY/TIME
December 11, 2019

If you actually want to receive your items when you are told they will arrive, order from someone else. I paid extra to have them delivered in 7 days max, and it's been over a week. Tracking says Saturday, so that'll be two weeks. They would not cancel my order or refund my money, only told me to refuse my package at delivery? Unprofessional, uncaring, horrible customer service.

Date of experience: December 11, 2019
California
2 reviews
3 helpful votes
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JUST NO, NO, NO
December 7, 2019

I placed an order, for 8 different nose studs. I GOT A GIANT BELLY BUTTON STUD. I MEAN WHAT. I CAN'T SEEM TO GET ANYBODY ON THE PHONE. ONLY EMAIL. I HAVE GOTTEN NOTHING BUT THE RUN AROUND.

Date of experience: December 7, 2019
Illinois
1 review
2 helpful votes
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Accused me of stealing
November 26, 2019

I was very excited to order my barbells for my ear. I ordered 7, got an email saying they had been delivered. I received nothing. When I told them, they said to give it a few days because sometimes they send emails early when they didnt really deliver something. Waited a whole week. I never got anything. I followed up on the order with the same person. Accused me of probably already having the order but they are going to reship it. And if by any means I want to change my mind on it, to contact them right away. All I wanted was my order, why would I waste my time contacting them if I had my order already. And then they are going to ship me the wrong things. I'm done dealing with them, they are very very rude, it was unnecessary to accuse me of having the order. Why would I even contact them if I had it. Makes no sense to me at all

Date of experience: November 26, 2019