Sitejabber Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,392
quality
252
This company responds to reviews on average within 1 day

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Canada
1 review
6 helpful votes
Follow d a.
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I ordered a septum clicker. I love it. I little tricky to first put in, but no complaints. Shipping was fast, prices were very good. I would definitely recommend this site for body jewellery!

Date of experience: July 5, 2014
Canada
1 review
1 helpful vote
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I ordered from them over a month and a half ago. I ordered two sets of plugs. I got one week shipping. They said they shipped it a week after I ordered it.

Date of experience: June 23, 2014
Indiana
1 review
2 helpful votes
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Customer service is excellent. I had a shipping emergency and they were so helpful and accommodating. Definitely went above and beyond what they had to do.

Date of experience: May 19, 2014
California
1 review
1 helpful vote
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If you are looking for cool body jewelry at affordable prices you are in the right place. They have awesome belly rings for under $15! Some of them are priced as low as $1.99. I like the elite collection best. They offer free shipping on orders of $19.99 or more.

Date of experience: April 28, 2014
Illinois
2 reviews
6 helpful votes
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Tons of cute jewelry. My shipment came on time. I ordered a Septum Clicker and was VERY dissatisfied. When I first put it in my nose, the gauge seemed too big. I was in pain for 3 days until the 4th day when I took it out, which was very hard, just about as hard as it was to put it on. My nose became swollen, drippy and red with irritation. I've no reactions to other surgical steel nose rings, studs, tongue rings, captive rings, ANYTHING. I keep my piercings clean. Based on this, I would not buy anything but dermal tops from here. I had much better luck on PainfulPleasures.com and Spencer's and Hot Topic. If you're willing to risk irritation and possible infection, then I would go ahead and purchase from this site. I'm not sure if others experienced this with their septum clickers but I know that for me, it was extremely painful and changed my mind about the site when my nose started to bleed.

Date of experience: April 1, 2014
Australia
1 review
7 helpful votes
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The website had an excellent selection of jewellery and very fast shipping but as soon as I try to contact them requesting a refund I had zero contact.

I bought 6 pieces of jewellery, 3 of them were fine, the other 3 were not... I received the wrong type of ring (there were two style options), one of the press fit studs arrived damaged and was unable to hold the two halves together at all, the other eating I ordered- I couldn't even unscrew to use it! I tried jewellery pliers, tissues, gauze, silicone, to try to get a grip but with no success (I'm guessing a manufacturing mistake),

I never received a reply to emails, the phone numbers to call did not connect through and I was overall extremely disappointed.

Date of experience: March 24, 2014
Canada
5 reviews
7 helpful votes
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I have NEVER had a problem with this site, and trust me, i use it often :) they're customer service is great!

Date of experience: January 28, 2014
Texas
15 reviews
79 helpful votes
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Bought several different pieces of body jewelry from this site. EXCELLENT selection... GREAT prices... FAST shipping. Had a nipple piercing break while I was attempting to put it in, but that could've been me n my clumsy hands Lol.

LOVE the site, LOVE the products, LOVE the prices & sales. Will definitely purchase again from here.

Date of experience: April 23, 2013
Colorado
1 review
4 helpful votes
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Yes the jewelry is inexpensive, it arrived pretty quickly, but I havent even taken the navel ring out of the bag and I can see the rinestone is broken. So bummed! Gonna glue it back in but Im afraid you get what you pay for. I dont expect to own these for long :(

Date of experience: September 8, 2012
Ohio
2 reviews
4 helpful votes
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Fast & cheap shipping, I ordered on the 5th, and got 'em on the 10th (today). Great prices. I will definitely order from them again.

Date of experience: February 10, 2012
Alaska
2 reviews
7 helpful votes
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This site is great
September 14, 2011

This site is great. I ordered about $70 worth of various jewelry for my boyfriends and my own piercings. They shipped the jewelry protected in a little box. It took about 6 days to get it (i live in alaska so thats a big deal) and shipping was free! (also a big deal). I've already placed another order. Definitely recommend.

Date of experience: September 14, 2011
Texas
37 reviews
196 helpful votes
Follow Aniece F.
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So, what I love is there is a site thats inexpensive on body jewlery. I just got my lip pierced so I'm pretty horrible at figuring out the sizes thing so before shopping for jewelry you might want to check that out first, it'll save money.

Anywho so I ordered like three lip rings and one of those was a bonus pack and it was only 15 dollars plus shipping and handling, so that is a great deal. Then it says it takes anywhere from 2-10 days to come in the mail and mine came in three. They packed it in a small bag and it was protected and neatly wrapped so I was impressed. I like this website, and I'm about to buy some more from them in a little while because some sizing issues I had. But yeah they're awesome.

Date of experience: November 30, 2010