On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Parts came on time as ordered.
Thanks for the 3 day shipping option.
Great experience. The items arrived before expected. It was well packaged.
Very fast orders! Got every thing I needed in a timely manor.
Y'all made it easy and simple. I have been dealing with him boat company that I bought the boat from for almost 2 weeks getting the runaround you'll have in the stuff I needed in three days.
The parts I ordered to fix my Mercury outboard tiller handle were factory OEM Mercury parts and fit perfectly. Everything from the parts diagram down to ordering was perfectly laid out.
Wrong part even though I provided the information needed to order the right part
Easy to order online and they have option for faster shipping at a reasonable price!
Great OEM parts in a secure shipping container! What more can you ask for!?
They had what I was looking for at a great price. The ignition switch for the outboard model number I had was not he same as was in the boat. Boats.net had the correct ignition switch with the correct connector types.
Ordered what I thought was a pair of battery straps with the description "strap battery 2" but I only received 1 strap. I needed 2 to hold the battery securely. When I contacted company, they said I needed to order and pay for another one if I wanted 2.
Thank you for your order and for sharing your feedback.
We’re sorry to hear there was confusion regarding the battery strap. The part you ordered is sold individually, as indicated in the OEM diagram, which shows two are required for your model. You received the quantity that was ordered, and our team explained this when you reached out.
While we couldn’t provide a second strap for free, we did offer to waive the shipping cost on your follow-up order to help make things right. We're sorry to hear that this didn’t meet your expectations.
If there's anything further we can assist with, please don’t hesitate to reach out.
Paid for expedited shipping but my parts arrived later than expected
I needed my boat for a weekend fishing trip and no local dealers had the part I needed. They all said it was on back order till mid October. Boats.net had one. Ordered it on Tuesday and it arrived on Friday. One day sooner than expected. I was able to get back on the water and get my limit of the endangered Red Snapper here in north east Florida.
Easy to find parts and order, fast shipping and great customer service
They had the right parts for my 1988 mercury 90 hp, at a fair price.
Easy process, and quality product with fast service. Thanks
Excellent customer service and quick response time. Was able to send me a link to the part I needed. Quick delivery as well!
Site was easy to navigate. Parts east to find and order. Shipped the same day. Delivered quickly. The only thing preventing a 5 was the starter rope I ordered. Worthless. Very small diameter - think "cord", not "rope"… And the length - no more than 18"…. Whaaat?!? Like I said - worthless!
I've ordered parts for Yamaha outboards multiple times. Always satisfied with the service and availability. My only complaint the shipping cost. Cheers
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review.
We understand how frustrating it can be to receive the wrong part. To clarify, the part originally ordered was not correct for your model. After you reached out, our team worked with you to identify the correct part and even provided a link to the OEM diagram to help ensure everything matched up.
While the initial serial number provided was invalid, we were able to assist once you confirmed your model number, and our goal throughout was to make sure you received the correct part.
We appreciate your feedback and are always working to improve both our service and communication. If there's anything else we can do to assist, please don’t hesitate to reach out.