About the Business
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
Your site is easy to kook up part numbers, Pricing good, Easy to mauver, good parts brake down and good prices.
Purchased and item in September, was supposed to receive it in 3 weeks. Never received an update and now it's supposed to be shipped dec. 23rd. Don't buy from this company if you need it in a timely manner. Oh and the customer service is terrible.
Thank you for sharing your review. As an OEM dealer who delivers thousands of parts, we are unable to store all of them in our warehouse. So whenever we receive an order that we don't have in stock we make sure to provide an update on however long we expect the manufacturer to take in delivering us the part. We just can't determine how long the manufacturer will take. We are sorry we didn't get you the parts you needed in time and we hope you give us another chance!
Need a rush part. Paid expedited shipping. They sent it ground which will be 7 days. So I would avoid paying for fast Shipp ng and just expect it to show up whenever.
We apologize for the inconvenience this may have cause. Please reach out to us directly via call so we can look into what happened and make this right for you. Thank you for letting us know about this.
Stay away from these idiots. Ordered Yamaha parts. First they told me 3 days, then a week and a half and now it's December 10th. I get it if it's a backdated part from the manufacture. But don't keep feeding me bull$#*!. Now they want 3-5 days to return my money.
We really apologize for the delay. Backordered parts are those parts we needed to order from the manufacturer. We don't get an updated list of what's available until we place the order from them. As for the refund, 3-5 days is the estimated processing depending on your bank provider. Please do not hesitate to reach out if you need further assistance.
At one time I was a service writer and head mechanic ordering parts directly through mercury and OMC/bombardier the parts I get from boat net thay are fast and usually always in stock rarely ever wait more than a couple days which is as good as local marinas that I deal with but with better prices
We are glad you took the time to leave a review. We appreciate your feedback and we are really happy to hear your experience with Partzilla was exactly what you were hoping for. We are looking forward to your next order!
Got what I needed fast and shipped complete. Had what I needed in a kit. Did not have to order each part separately. Made it easy!
We really appreciate this kind review and we are glad to hear that your experience with us was smooth and painless. We'll be looking forward to your next order!
Order and received some plastic covers for my Honda outboard. Received in a timely manner and ordering online was easy.
Will order again if needed
Thank you for taking the time to leave a review. We'll be waiting for your next order!
I love Boats.net... I have a 1997 Yamaha 200HP outboard and I originally thought getting parts would be very difficult, with Boats.net it was a breeze. Correct parts, easy to order and efficient delivery. I highly recommend Boats.net.
So glad to hear the site has been so easy to use and everything is working out. We truly appreciate your recommendation and 5 star review.
Great customer service, knowledgeable staff, prompt shipping and very good prices. There is nothing more you can ask for from an on-line supplier. I won't shop anywhere else.
Thanks for the positive review. We always try to maintain a high level of customer service. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
Worked as advertised. We live in rural Alaska and don't need to send anything back. Usually keep it and reorder.
Thank you Daniel. We are happy to hear your orders are working out. We appreciate your review and look forward to future orders.
I placed a on line order for the wrong part. Once received I realized I ordered the incorrect part and called customer service. The customer service person immediately sent me the correct part along with a return label for the incorrect part that I ordered. As soon as they received the incorrect part my credit card was credited for the returned part. Great people to deal with.
Great to hear Robin. We know mistakes happen. We are happy to hear we were able to get you the right part and let us know if you need any help in the future.
I already wrote one review but I guess you didn't get it. I ordered a starter kit for my Yamaha 0.9 4 stroke. Everything was shipped promptly and I was able to complete the install in about 3 hours. Great instructions in good English. I would definitely use this company again.
Thank you so much for your review. We are glad to hear the installation went so well.
Boats.net is the best in providing excellent customer service. Friendly staff ready to help their customers get what they need.
We are happy that our support team has been so helpful. Do not hesitate to reach out if you have any questions with future orders and thank you for sharing your review.
These folks are the best. Always have the parts and they arrive quickly without hassle. Customer Service is great. Very professional and polite. Can't go wrong with Boat.net.
Thank you and keep up the great work!
What a fantastic review! Thank you for taking the time to share your experience ordering with us. We are glad everything is going so well.
Boats.net has supplied our boat /jet ski rental business with replacement parts and accessories for over 6 years. They deliver parts on or before the estimated delivery date, or send an email update with eta if part is backordered due to whatever reason. There is a massive global supply chain issue due to covid & worker shortages which delays some items, no matter where you order them from,
So don't be surprised at the lack of availability of mfg parts. For instance, Our business recently took delivery of 8 new sea Doo jet skiis, (direct from manufacturer, not through boats.net) 2 of which came without the computer control for brakes/reverse, or the physical hardware that module controls, instead SeaDoo included a letter explaining that the chip shortage due to covid is affecting their ability to supply those parts and they would ship when available.
Also, boats. Net shipping is consistently less expensive than other sources, especially on power heads, lower units and other heavy/large items.
I have had nothing but exemplary service from boats.net and recommend them without hesitation to anyone looking to purchase boat parts and accys.
We are glad you are finding the website so useful and easy to use JD. Thank you for the 5 star review.
Lower price than the dealer quoted me and faster delivery. Can't ask for much more than that. My first call for Yamaha parts!
Glad to hear Timothy and we look forward to helping you with any future Yamaha part needs. Thank you for sharing.
Other sites your not sure of getting the right part because of how the customer sees and interprets how he's looking the part up. With boats.net, if you have a model number or serial number for Mercury's you can look up the part and go to the schematics and see the part and part number. With this information I know what part I'm getting and at what price, plus it's an oem part so quality is never an issue. Your site is a very useful tool to us master techs and at home mechanics alike.
Thank you Donald for sharing your experience and how useful the website has been. Your thorough review and kind words are truly appreciated.
I had ordered some seals to rebuild my tilt trim from boats. Net got in the wrong ones, i was in need of the right ones quick so then i went to the dealer and got the right ones. Called up boats.net and they sent out ups pick up label and gave me refund. I will still use them in the future, Things happen..
We are sorry we didn't have the correct parts but thank you so much for the great review and we look forward to helping with any future orders.
I have an old 1989 Force outboard, and to say parts are hard to find is an understatement. Fortunately, I found Boats.net because they have many parts I could not find elsewhere. They are very willing to assist you if you have questions... and their shipping department gets the parts out quickly. A excellent shopping experience.
We are glad our support has been so helpful and you are also finding such different parts to rind. Thank you so much for the 5 star review. It is truly appreciated.
Always have what have i need when others don't
I buy a lot parts and boat net is my go to site
Easy parts diagram
We are glad you are utilizing the diagrams and continue to choose us for your part needs. Thank you so much for the review.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are happy to hear you are finding the website so helpful for your orders. Thank you for the review Hughes.