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Boats.netReviews 1,560

4.5

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From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
214
value
98
shipping
100
returns
45
quality
86
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Outboard parts
July 24, 2025

Fast shipping and Exzactly fit my business stays. Here order all my replacement parts here n always will

Date of experience: July 24, 2025
Georgia
1 review
0 helpful votes
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Got what I was looking for and went out of his way to make sure it was right.

Date of experience: July 23, 2025
Georgia
1 review
0 helpful votes
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Yamaha Multi Hub
July 23, 2025

Ordered some Yamaha outboard parts in th afternoon. They were shipped out the next day and I received them one day earlier than expected. Extremely happy with the service from this company. Much better than others.

Date of experience: July 23, 2025
New York
1 review
0 helpful votes
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Helpful representative, good pricing, fast shipping. None better at any store; online or bricks and mortar.

Date of experience: July 23, 2025
Texas
1 review
0 helpful votes
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(Almost) Perfect
July 23, 2025

Couldn't find a part for my Suzuki 70 online or in real life (local marinas and two big-box boat stores) until I ran across boats.net. Got an oem part at a great price. My only quibble: I paid for expedited shipping that wasn't as fast as expected.

Date of experience: July 23, 2025
Alabama
1 review
0 helpful votes
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Recent Order
July 23, 2025

I've been using Boats.net for 5 years now and they have been extremely reliable and have always had what I needed in stock; service kits, thermostats, trim sensor, and other miscellaneous stuff that I've broke on my Mercury 150FS. I've only had to call customer service once and they were awesome there as well. Boats.net is my go to for parts…

Date of experience: July 23, 2025
Louisiana
1 review
0 helpful votes
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Maintenance items for 2-stroke
July 22, 2025

Great experience. Easy to find items needed and easy to order. Quick delivery.

Date of experience: July 22, 2025
Florida
1 review
0 helpful votes
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Fast and easy to order
July 22, 2025

Easy to use website quality products expert advise fast shipping

Date of experience: July 22, 2025
Florida
1 review
0 helpful votes
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Yamaha
July 22, 2025

Always good prices and prompt delivery. Most parts in stock

Date of experience: July 22, 2025
Texas
1 review
0 helpful votes
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Great Don't change anything
July 22, 2025

First time to use your company no regrets will use again got excellent service and received everything right the first time no returns Thanks Again

Date of experience: July 22, 2025
Virginia
2 reviews
0 helpful votes
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Exactly what was needed
July 22, 2025

Very easy to choose correct party using serial number, cheaper than others and excellent shipping time

Date of experience: July 22, 2025
TC
1 review
0 helpful votes
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Been ordering for a few years and they have never failed with deliveries. They are on time long as no back order and any issues I had they were professional and quick to help my orders get sorted out.

Date of experience: July 22, 2025
Idaho
1 review
0 helpful votes
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I needed some parts ASAP so in the evening I processed an order for several items that all said they were "In Stock" I chose "Rush" shipping as opposed to "Priority" It was the most expensive and while it mentioned in stock items would ship faster it didn't in any way elaborate on one of the most obsurd shipping practices I've heard of any company.
When I did a follow up phone call the next day as I hadn't received tracking. They told me Rush means to Rush the order to the truck that is waiting departure to go to UPS. So most of my items were put on the truck at 8am fantastic but they didn't go to UPS to go out that day they sat there and didn't even leave the warehouse to be taken to UPS till 8pm. One item also in stock didn't hit the truck at the same time but did get there during the same day on the same truck before 8pm and was givin a different postal label to go UPS mail innovations or extra snail mail. Where it changes carriers mid delivery to postal service. Where I paid expedited shipping with another provider that same night I got it next day. My rush shipping with boats.net put me into mid next week and resulted in me having to drive to the post office for the last part that got lost at their local branch not even delivered to my home. This shipping is an extremely false representation I likely would have received all items in tack same box sooner for free but it was urgent and the misssrepresentation cost money and time. I would have done it over the phone with an overnight if I knew this was an option.

Boats.net attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2025
Partzilla - Boatsnet S. — Boats.net Rep
2 months ago

Thank you for your feedback. We understand your concerns and would like to clarify how our Rush Shipping option works.

Rush Shipping is offered when an order contains both in-stock and out-of-stock items. This method allows us to ship all in-stock parts immediately via Expedited Shipping (typically 1–3 business days), while the remaining parts are shipped separately once they arrive, using Standard Shipping (4–6 business days).

In this case, Rush Shipping was selected at checkout. The first package, containing all available items, shipped on 7/10/2025 via UPS (tracking #1Z81FF920274354260) and was delivered two business days later on 7/14/2025. The remaining parts were shipped the same day via UPS Mail Innovations (tracking #92612999916797553043559232) and delivered on 7/16/2025, which falls within the expected timeframe for standard delivery.

Our website is very clear about what the expectations were, and we actually exceeded them.

We truly appreciate your business and hope this helps clarify the shipping process. If you have any additional concerns or questions, we're always happy to assist.

Florida
1 review
0 helpful votes
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A first timer.
July 19, 2025

My first time ordering. Exceed all my expectations. Thanks!

Date of experience: July 19, 2025
Utah
1 review
0 helpful votes
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I was easily able to find a boat part that I couldn't find from other sources. I received it in less than a week.

Date of experience: July 19, 2025
California
1 review
0 helpful votes
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On time shipping
July 18, 2025

Parts came on time as ordered.
Thanks for the 3 day shipping option.

Date of experience: July 18, 2025
Mississippi
1 review
0 helpful votes
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Fast
July 18, 2025

Items well packaged and fast shipping. Good source for outboard parts, glad I found them

Date of experience: July 18, 2025
Texas
1 review
0 helpful votes
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Fast, easy shopping
July 18, 2025

Great experience. The items arrived before expected. It was well packaged.

Date of experience: July 18, 2025
Arizona
1 review
0 helpful votes
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Very Happy
July 16, 2025

Very fast orders! Got every thing I needed in a timely manor.

Date of experience: July 16, 2025
Alabama
1 review
0 helpful votes
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Yamaha 60
July 16, 2025

Y'all made it easy and simple. I have been dealing with him boat company that I bought the boat from for almost 2 weeks getting the runaround you'll have in the stuff I needed in three days.

Date of experience: July 16, 2025