Blurb

Horrible experience from day one. Poor, inconsistent customer service. I have received books printed upside down, pages missing, dark pictures. I no longer want my book sold online through BLurb ( I am going to create space) and Blurb will not take it off the online sites. Blurb said that Amazon has bought several copies of the book and that is why it is still on Amazon's site and several other sites. Amazon and the other sites have not responded that this is indeed the case.

I have been trying my landscape book file as plug in or PDF or as a direct file to Blurb for 6 days. They keep escalating me to someone, and no one is even telling me what should to get off from errors. I am using Blurb template. First error was about the size of the cover. Then after 4 days hey told me I should flat the layers. It didn't work after a day, the costumer service told me the problem is for the line weight and I should change them and I did. At the end, errors was about low resolution.
The U. S phone is not working, each time I have to call The UK to connect in the US. Now, after almost a week, I am not able to order the book. I failed my class because of their terrible customer service.

Blurb has pretty good products, but there customer support is the worst I've encountered anywhere. Because their Bookwright program resides on your computer, it's finicky and prone to lock up with large files. Trying to get support is virtually impossible. My last request took 19 days for someone to ask what OS is was using. 19 days! If that is customer support, they live in fantasy land. Use Mixbook or Shutterlfy instead. Blurb is horrible.

I ordered a book for my husband's 30th birthday; I had designed it to be 200 pages of meaningful quotes fro his family. Somehow, right smack in the middle of the book, they managed to insert 10 pages of random photos that are not only aren't mine, but are a little inappropriate. I'm not sure if I got hacked and this is some sort of sick prank or what, but I'm hoping to get my money back and a replacement sent before my husband's birthday. I submitted a formal complaint through their email portal (there is no phone number anywhere) so will see if I get a response.

I ordered a small softcover book to give as a gift and paid for expedited shipping so I could get it on time. While the blurb book-making software was easy to use, it was only after the company let me pay for extra shipping that they warned it may not come on time. When the delivery day passed the company didn't even reach out to say my order had been delayed, I had to reach out to them and all they had to say was "sorry about that." When I requested a refund for my shipping (just the shipping cost) because I paid for a service that was not provided, they only partially refunded me. I found this rather insulting as it was clear they only wanted to do the bare minimum for their customers. In the end not worth it.

I am really disappointed in bookwright through blurb. I am trying to create a magazine and it is resizing every single high res photo coming in at a 300 dpi to a 250 dpi and low res and shrinking everything. I contacted the email support because there is no phone support and was just told yeah, you're right, it's resizing them. He didn't know why and said he would escalate my problem to a member of IT and that was almost 2 weeks ago and there has been no response. I will never recommend them. Do not waste your time. There is zero help for problems.

Horrible customer service. I ordered something on Dec 9th and was told it would take 3 to 5 days to produce and then ship, arriving Dec 18th. On the 18th the order status page still said "in production" so I sent a message asking what was going on. The response I received was some form-letter piece of crap that obviously was not replying to what I wrote. It was some flimsy excuse about shipping delays and had nothing to do with my order status. I will NEVER use this service again and will encourage others to look elsewhere for their printing needs.

I ordered three books from Blurb. They are exactly the same book, but one of the title of the book was misaligned. It was printed on part of the cover. I went back and forth with their customer service rep and was basically told that it could happen and they couldn't do anything about it. Apparently, it's "within their limit for variation." I guess it's just their convenient way of saying no. At first I was given the excuse that the spine title font was too large, yet two of the three books showed up fine. Just keep in mind that if you use them don't be surprised that your book doesn't show up the way you created it. I will not be using them again.

Be careful - if they do not like what You uploaded they will kill your account without any reasonable explanation or chance off appealing instead of just rejecting the book they do not like they will take everything from you: stuff You've purchased, all work you did before and money You should get from previous moths (while keeping selling your stuff on amazon and other places). Talking to them is like talking to a wall... may be a wall gonna be more responsive.

I could not get text on the spine of the Bookwright softcover trade book I was producing, was told I needed a minimum of 80 pages (incorrect) and only after I had given up and published without text on the spine told that my 179 page book needed to be 180 pages for such text. I could have added one more page.

First of all, their publication interface is terrible. There is no information. I saw in two different locations differing publication sizes/cover sizes to result in a 5x8 book. Then, it would only let me select hardcover and not softcover. I had to bin my project and start over. Then, for some reason, it wanted to charge me $28 for my book. I had to bin it again. Then, there is no way to put the assigned ISBN inside your copyright page, which should be a fairly standard feature. Next, I had issues with checking out twice with Paypal. The orders are stuck, and don't show on the Blurb site. I contacted customer service over 36 hours ago and no response. I guess they don't care about a measley $200 order. Next time, I'm trying Lulu, Cafepress, or Createspace. What a big waste of time! I'm also checking to ensure that the Paypal orders will be cancelled. This is an extremely difficult site to figure out how to use. There is no guidance along the way, and no customer service.

Hi!

Im from the netherlands and I ordered a printbook (named see pala) at blurb. But I received a very personal photobook. Im not the person on the pictures and this photobook is in spanish so it is definitely not for me. Im sure there has been made a mistake. I have sent an email towards Blurb but haven't received a response yet. I have payed for a specific book and have received another one. I think the person who this photobook actually belongs to, also wants to have this fixed!

Greetings,
Gaby