First of all, their publication interface is terrible. There is no information. I saw in two different locations differing publication sizes/cover sizes to result in a 5x8 book. Then, it would only let me select hardcover and not softcover. I had to bin my project and start over. Then, for some reason, it wanted to charge me $28 for my book. I had to bin it again. Then, there is no way to put the assigned ISBN inside your copyright page, which should be a fairly standard feature. Next, I had issues with checking out twice with Paypal. The orders are stuck, and don't show on the Blurb site. I contacted customer service over 36 hours ago and no response. I guess they don't care about a measley $200 order. Next time, I'm trying Lulu, Cafepress, or Createspace. What a big waste of time! I'm also checking to ensure that the Paypal orders will be cancelled. This is an extremely difficult site to figure out how to use. There is no guidance along the way, and no customer service.
Dear Mel D, we apologize for this inconvenience. We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. In order to find the best solution for you, we kindly invite you to send us a video or photos where the problem is visible so we can forward them to our technicians and offer you other possible solutions. Once received it, we will analyze it carefully and we will contact you to communicate the solutions that we have. You could send your case to cservice@banggood.com Hope to hear from you soon.
Best regards,
Banggood Teams