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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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E-mail regularly goes down. Support says the same thing every time and never actually resolves the issue.
After Bluehost server crashes, my site is running slow. Customer service techs just keep telling me that they hope it won't happen again. Not very reassuring.
Overall service is good. I think you could do with upgrading the databases to a more recent version. The version I have at the moment does not support OLAP features which would be very useful to me. MariaDB would be a great low cost alternative. I have instances where server performance seems to be poor, but I put that down to being on a shared machine. All said an done, great value for money.
For the last couple of days, we keep getting the error 522 and the site is extremely slow and annoying.
Everything works really well and I'm impressed! Very easy to use.
I had several issues with my SSL certs. I was able to resolve it with the help of the BlueHost Chat services/ Tech support.
I keep getting a notification from Jetpack that my websites are going down constantly, additionally, the email service is slow from time to time and is down but there's no status bar or page that I can find saying that there was an issue. It's only been a main issue in the last month or so and the page load times are really slow.
Extreme issues in connecting to server for email. Several error messages. Have tried clearing cache, restarting computer, running software updates, etc. Has been slowing my business responses down significantly. By the time I was connected to anyone, I had my next appt. Just very frustrating.
I long for the old days when software came with a printed manual
Please stop showing this survey. I have put my stars already... getting down as the pop up appears ;)
It's been ok but not everything has worked as expected yet.
The SSL certificate doesn't stay updated; the customer service is terrible, which I have already complained about, and the tripling in price for the extension is price gouging considering the service is unreliable and terrible.
Good service, excellent support. Keeps user up to date with changes and upgrades if required. No downtime and fast hosting.
I haven't used bluehost much. I set up a small WordPress site a couple years ago. I like that it just works and I don't have to think about it or wade through endless upsale attempts like GoDaddy.
It was great up until this past weekend. Something updated and now I'm lost trying to figure out why everything is running so slow.
Good service. A little more access to help would be nice now and then.
Terrible experience with hosting uptime, time to first byte metrics and support help. 0/10, would not recommend to anyone looking for a reliable host.
I would provide a 5-star, however, I have been pretty disappointed in customer service for the past 2 years.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members