business logo of Bluehost

BluehostReviews 21,468

2.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


How would you rate Bluehost?
grey star
grey star
grey star
grey star
grey star

Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
97
shipping
35
returns
55
This company does not typically respond to reviews

We monitor reviews for authenticity

NL
1 review
0 helpful votes
Follow Adam O.
Unfollow Adam O.
Share Review
Report Review

The hosting is good and simple to understand only if it wasn't so needy with the review.

Date of experience: May 17, 2022
Colorado
1 review
0 helpful votes
Follow Logan Y.
Unfollow Logan Y.
Share Review
Report Review

I've been gettin automatically charged for the service even though i never signed up for autopay. And I haven't even used the service for over 2 years and I am still getting charged. And now you guys are looking to charge me over upwards of $400. It's a good thing I caught it before you just took my money even though you are not providing any services to me. Shame on you.

Date of experience: May 17, 2022
Pennsylvania
1 review
0 helpful votes
Follow Jeff M.
Unfollow Jeff M.
Share Review
Report Review

Difficult to find Support when things go wrong, it's seems to be purposely hidden. When you do get support, in chat mode, the agent typically has to put you on hold several times.

Further, I have several accounts with you and the recent spate of outages was not handled well, you have our email addresses, why not send a message to all your clients to let them know there's an issue? Rather than making them dig to find the answers on downdetector, it would be advantageous to everyone. At least one of my accounts has seen days of sporadic outages that last anywhere from a couple to more than 10 minutes. Support states that the server I'm on is having some issues - see my paragraph above - and this has been happening a lot more lately.

I'm growing frustrated with all the above, enough that I'm considering pulling my accounts and moving to another service when the contract is up for renewal. What's happened to the Bluehost that I originally signed contracts with?

Date of experience: May 17, 2022
Mexico
1 review
0 helpful votes
Follow Ediciones I.
Unfollow Ediciones I.
Share Review
Report Review

I love the online customer service, i get the help that i needed every time!

Date of experience: May 17, 2022
Pennsylvania
1 review
0 helpful votes
Follow WLRI Q.
Unfollow WLRI Q.
Share Review
Report Review

Over priced hosting service with severe limitations and unpredictable server bandwidth / response time. They would make great drug dealers, start them cheap and then ram limitations and new random expenses. Let them buy domains and make them pay more to point their domains at one site. If they don't have a answer Bluehost will give you a run around in circles. CSR's have very limited ability and knowledge of the industry. They give you a day if you buy a domain for a refund- even if you don't do anything to assign it, park it etc. You have at least 5-8 gates to enter before you can access your actual email account. They give you the least for the least. But they're not Verizon/Yahoo or AT&T. I'm very sad to see this is the future. We're getting worse as a society. Not better. I am not impressed and more willing to spend more money at another provider to compensate for what I am not getting from blue host. I write this based on practice and procedure and not just on personal opinion. I'm telling you like it is and hope that it compels BlueHost to do better for less. Hire professionals not random people off the street with no interest in anything but a weekly paycheck. Please hire people who like this stuff enough to do it daily.

Date of experience: May 17, 2022
Switzerland
1 review
0 helpful votes
Follow Lauri G.
Unfollow Lauri G.
Share Review
Report Review

Everything worked fine for the first couple of weeks. Then just slow and all the time "cannot open the page". Very disappointing.

Date of experience: May 17, 2022
Pennsylvania
1 review
0 helpful votes
Follow Christopher H.
Unfollow Christopher H.
Share Review
Report Review

Communication, especially regarding billing and service is important to me.

Date of experience: May 17, 2022
New Jersey
1 review
0 helpful votes
Follow Shanna L.
Unfollow Shanna L.
Share Review
Report Review

I Dont like that I have to keep having issues and not fixing my issue

Date of experience: May 17, 2022
Texas
1 review
0 helpful votes
Follow David I.
Unfollow David I.
Share Review
Report Review

User friendly and eye-pleasing interface. Customer service is the best.

Date of experience: May 17, 2022
Jamaica
1 review
0 helpful votes
Follow Ludlow Z.
Unfollow Ludlow Z.
Share Review
Report Review

The Servers have been down on and off for a week now. This is not good. Normally, the experience with bluehost is good. This past week have put a sour taste in my mouth for all things bluehost.

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
Follow North X.
Unfollow North X.
Share Review
Report Review

Easy to you with good results
May 17, 2022

Easy to you with good results. And I am just a beginner!

Date of experience: May 17, 2022
Kuwait
1 review
0 helpful votes
Follow mamdouh A.
Unfollow mamdouh A.
Share Review
Report Review

Hello..
May 17, 2022

Hello. As the owner of the bnafsj.com website, I am very happy with my experience with Bluehost and what I really like most is the immediate technical support through chatting, you are really great
I am very happy with my experience with Bluehost and I have told all my friends about Bluehos

Date of experience: May 17, 2022
Utah
1 review
0 helpful votes
Follow Christopher Z.
Unfollow Christopher Z.
Share Review
Report Review

Everything i've tried to do with my account has let to an error page after buffering. Super annoying...

Date of experience: May 17, 2022
New Hampshire
1 review
0 helpful votes
Follow Anis Y.
Unfollow Anis Y.
Share Review
Report Review

The site is becoming increasingly slow, also it is little outdated since I can't run Node.JS here, there are other host which provide the NODE.JS as default

Date of experience: May 17, 2022
South Africa
1 review
0 helpful votes
Follow Zuziwe U.
Unfollow Zuziwe U.
Share Review
Report Review

I've been experiencing bad site performance for about 3 weeks now due to unresolved server issues.

Date of experience: May 17, 2022
GB
1 review
0 helpful votes
Follow nick S.
Unfollow nick S.
Share Review
Report Review

I was miss-sold VPS hosting and it has caused nothing but problems for my website due to my own lack of technical knowledge (I was told the VPS would be managed. But it wasn't). And your customer service is awful compared to other hosting companies.

Date of experience: May 17, 2022
Indiana
1 review
0 helpful votes
Follow Lindsey D.
Unfollow Lindsey D.
Share Review
Report Review

Things keep changing in the background. My site and email have now been down several times in the last two weeks.

Date of experience: May 17, 2022
Ohio
1 review
0 helpful votes
Follow David G.
Unfollow David G.
Share Review
Report Review

Excellent
May 17, 2022

Excellent. Blue host is easy to use and update. User friendly.

Date of experience: May 17, 2022
Canada
1 review
0 helpful votes
Follow alfred D.
Unfollow alfred D.
Share Review
Report Review

Help is hard to get and when you get it's basic and it's hard to communicate with the help. Anything else is an extra that costs extra.

Date of experience: May 17, 2022
Canada
1 review
0 helpful votes
Follow Megan D.
Unfollow Megan D.
Share Review
Report Review

Customer service is host and miss, sometimes I get help, sometimes the person on the phone knows NOTHING

Date of experience: May 17, 2022