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BluehostReviews 21,468

3.0

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


bluehost.com
Founded in 2003
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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
96
shipping
34
returns
54
This company does not typically respond to reviews
Colorado
1 review
0 helpful votes
Follow Shauna I.
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Prices are great
February 2, 2023

Prices are great. Interface is easy enough to navigate. The convenience of being able to use WordPress seamlessly with Bluehost was the major thing I needed, but there too many error messages/bugs. Often when I save or update anything it takes 24 hours to look at my current changes and I am bombarded with upgrade and add-on offers.

Date of experience: February 2, 2023
Indonesia
1 review
0 helpful votes
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I'm still a new Bluehost user, so far I give 4 stars while studying all the features available. Later, maybe I will come back again to provide an update on the review.

Date of experience: February 2, 2023
Michigan
1 review
0 helpful votes
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Multiple tries and cant get website up. Help desk takes hours to get minor amounts of help.

Date of experience: February 2, 2023
Illinois
1 review
0 helpful votes
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I am finding it very hard to create a simple website. I have spent over half a day just trying to get a single page up. I have also tried to contact support and can't get through.

Date of experience: February 2, 2023
Italy
1 review
0 helpful votes
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My website has been down for over a week to date, I contacted the customer support 10+ times, they always argue that the matter has been escalated to a higher support team that will respond in further 24-72 hours. Also, back-up data are apparently stored in the same servers as the production data, which is the most incompetent move ever. I have never seen such a poor service.

Date of experience: February 2, 2023
Washington
1 review
0 helpful votes
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Competitive rates in comparison to others offering similar services. I am satisfied with everything so far and everything performs as I was told it would. Bluehost has a great reputation for being the go to hosting site. And another big positive is there compatibility with WordPress. The dynamic has made my experience starting my own blog from scratch virtually painless. Thanks bluehost!

Date of experience: February 2, 2023
Colorado
1 review
0 helpful votes
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I'm familiar with bluehost so initial setup was as expected. I'm only giving 4 stars due to new users may not understand how to apply themes or that email hosting is additional, etc.

Date of experience: February 1, 2023
California
1 review
0 helpful votes
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I can't figure out how to set up my website and everything I click on is another ad to pay for things I don't think I need. I asked for someone to help, and they called during work, so I asked them to call back during my lunch break but they never did.

Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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It's my first time ever doing this, and I am not very tech-savvy, so it works! I can figure things out very easily. Thank U.

Date of experience: February 1, 2023
Louisiana
1 review
0 helpful votes
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Finding it hard to log directly into WordPress. Think this is more of a WordPress issue.

Date of experience: February 1, 2023
California
1 review
0 helpful votes
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Just started, I hope this will be all I need to do and I'll start seeing some results, because I could not progress quickly enough to see my efforts and my own work developing.

Date of experience: February 1, 2023
Virginia
1 review
0 helpful votes
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Not clear documentation
March 3, 2023
Updated review

Not clear documentation. Usually, I find part of the information I need in documentation but many other important things are missing, such as how to set a hosting password, there is a mismatch in the description.

Date of experience: February 1, 2023

It is not easy to understand how to set up an account and assign the domain for beginners. I would appreciate it if there is a step by step guide. Thank you!

Date of experience: January 31, 2023
Colorado
1 review
0 helpful votes
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Your site is misleading and i am regretting that i spent any money here.

Date of experience: February 1, 2023
Louisiana
1 review
0 helpful votes
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Not enough guidance
March 3, 2023

Not enough guidance. I created a site with a theme but not clear how it gets published to my domain.

Date of experience: February 1, 2023
Indiana
2 reviews
0 helpful votes
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I am having issues navigating the "set up" of this site but I am completely new to doing this.

Date of experience: February 1, 2023
California
1 review
0 helpful votes
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Unfortunately, it took me 3 days to purchase my plan. For whatever reason, the system wouldn't let me use Chrome. Luckily, the support person on the phone suggested I try a different browser. It worked, which is great -- but that was not a good sign from the start. I'm hoping just unlucky and not indicative of tech challenges to come.

Date of experience: February 1, 2023
Massachusetts
1 review
0 helpful votes
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Need to contact my hosting account at A2 Hosting. I host there through Wordpress.org not Wordpress.com and I need to also transfer from A2 Hosting not just Wordpress.org.

Date of experience: January 31, 2023
Colorado
1 review
0 helpful votes
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Created an accoutn through Google domains. Came back that day and Bluehost acted like it had never seen me before. Email wasn't recognized, no ability to log in manually, nothing. Had to chat with customer service.

Date of experience: January 31, 2023
Alabama
1 review
0 helpful votes
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Great experience I have very little knowledge and was walked though everything i needed

Date of experience: January 31, 2023
Kentucky
1 review
0 helpful votes
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I am a little confused working on the site, I am not much of a computer person.

Date of experience: January 31, 2023