Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Prices are great. Interface is easy enough to navigate. The convenience of being able to use WordPress seamlessly with Bluehost was the major thing I needed, but there too many error messages/bugs. Often when I save or update anything it takes 24 hours to look at my current changes and I am bombarded with upgrade and add-on offers.
I'm still a new Bluehost user, so far I give 4 stars while studying all the features available. Later, maybe I will come back again to provide an update on the review.
Multiple tries and cant get website up. Help desk takes hours to get minor amounts of help.
I am finding it very hard to create a simple website. I have spent over half a day just trying to get a single page up. I have also tried to contact support and can't get through.
My website has been down for over a week to date, I contacted the customer support 10+ times, they always argue that the matter has been escalated to a higher support team that will respond in further 24-72 hours. Also, back-up data are apparently stored in the same servers as the production data, which is the most incompetent move ever. I have never seen such a poor service.
Competitive rates in comparison to others offering similar services. I am satisfied with everything so far and everything performs as I was told it would. Bluehost has a great reputation for being the go to hosting site. And another big positive is there compatibility with WordPress. The dynamic has made my experience starting my own blog from scratch virtually painless. Thanks bluehost!
I'm familiar with bluehost so initial setup was as expected. I'm only giving 4 stars due to new users may not understand how to apply themes or that email hosting is additional, etc.
I can't figure out how to set up my website and everything I click on is another ad to pay for things I don't think I need. I asked for someone to help, and they called during work, so I asked them to call back during my lunch break but they never did.
It's my first time ever doing this, and I am not very tech-savvy, so it works! I can figure things out very easily. Thank U.
Finding it hard to log directly into WordPress. Think this is more of a WordPress issue.
Just started, I hope this will be all I need to do and I'll start seeing some results, because I could not progress quickly enough to see my efforts and my own work developing.
Not clear documentation. Usually, I find part of the information I need in documentation but many other important things are missing, such as how to set a hosting password, there is a mismatch in the description.
It is not easy to understand how to set up an account and assign the domain for beginners. I would appreciate it if there is a step by step guide. Thank you!
Not enough guidance. I created a site with a theme but not clear how it gets published to my domain.
Unfortunately, it took me 3 days to purchase my plan. For whatever reason, the system wouldn't let me use Chrome. Luckily, the support person on the phone suggested I try a different browser. It worked, which is great -- but that was not a good sign from the start. I'm hoping just unlucky and not indicative of tech challenges to come.
Need to contact my hosting account at A2 Hosting. I host there through Wordpress.org not Wordpress.com and I need to also transfer from A2 Hosting not just Wordpress.org.
Created an accoutn through Google domains. Came back that day and Bluehost acted like it had never seen me before. Email wasn't recognized, no ability to log in manually, nothing. Had to chat with customer service.
Great experience I have very little knowledge and was walked though everything i needed
I am a little confused working on the site, I am not much of a computer person.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.