From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I purchased an account + domain yesterday at 10:30 AM and still have not been able to use it. They had a system glitch when I was creating my account that loaded another domain as my primary.
Unable to remove this myself, I called CS at 10:40 AM and was told nothing could be done for another two hours. I waited more than two hours and called back at 6:00 PM. This time I was told that it would take up to 72 hours for this to be resolved.
It is now 1:30 PM the following day and I am still unable to use my account. I would have gone with another host if I knew the company cared so little about resolving customer issues.
Online chat folks are mostly slow and unhelpful. Just links to articles that aren't relevant or that I found on my own. (One - Vineeta - was helpful).
I have not been able to get the Elementor Templates to work in WordPress and I had to manually change the url (adding "www") in order to get WordPress to even be available.
Any help would be greatly appreciated!
I accidently forgot my password 10 mins after paying for my Google Workspace for my Business email. Google wont reset it since I paid for the service through a 3rd party "you guys" and can't confirm my identity. Also when I talked to Bluehost customer service, the first employee told me that it will be resolved in 2 days. That was 3 days ago and yesterday I talked to a different employee told me it would be another 2 days while we work on this sensitive issue. Today will be day 4 all i want is my password to be reset for my google workspace so I can review some time sensitive documents for my business
I just installed joomla and it does not work right now.
So I think that the site is easy to build the step by step instructions are great
UI is terrible. This isn't any easier than hand-editing. The number of additional banners is ridiculous and distracting.
Can't select the chat, click it pops up and then disappears
So far so good.still learning to navigate...thanks for all the help!
I will provide 5 stars after I have had more experience on the site.
DNS issues from the very start. I don't even know what I'm doing. I can't access WordPress at all.
Everything is laid out so well and clear. Easy to read.
The response time and answers from the chat session are horrible to say the least. I have had two chat session about the same issue and never received a response that makes sense to me.
Just not finding it as user friendly as I had hoped.
On Friday I made a purchase of one of their packages, for the afternoon when I wanted to link to WordPress does not allow me to enter because it says it is a risk page that can steal my information.
I'm lost as to how to create my website and I need help
I have attempted to transfer some domains. The website does not seem to be working. I asked an agent to check. They said all is well, but nothing has happened.
Still learning but the information provided has been helpful.
I am just getting started so I still have lots to learn.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members