From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Difficult to navigate, selected formats, colors, etc don't save and keep changing
Where do I start? I've had Bluehost for about a year now and have had many issues with their service. As a result, I've had to spend hours on the phone with their customer service, which I can only describe as incompetent, sexist, and frustrating. They're always interrupting me when I try to describe my problem, can't provide any explanation as to why certain things got removed or deleted, hence why I became frustrated with them during the call.
After one such call, my website was deleted. I have a hunch the customer service rep deleted my site out of spite. When I called CS to restore my website and ask how this happened, the CS rep said it was impossible to tell how that happened and implied that I had deleted it or that someone hacked my website, both of which were unfounded. This is an example of how incompetent their CS reps are. Instead of looking to troubleshoot or try and identify the source of the error, they're quick to blame you.
I'm moving to a different hosting company ASAP.
Haven't followed through with building my site. I will try to this year. Got stuck
Your support team told us there is not option to get benefits only on email services. We must have a hosting service for this service.
I sent the 6 digit code ******* three times and no answer
The customer service is top notch. The representative assisting me has been extremely patient and helped me with recovering my domain.
It's been exciting but a little confusing. I will be asking questions and joining WordPress Forums for support. AAAnd reaching out to Bluehost:)
Thank you
My site was purchased two months ago and still hasn't been transferred or hosted and I can't actually get ahold of anyone to help me.
I'm having a lot of difficulty making my webmail work properly
Cannot access wordpress to build my blog. It gives me a dns resolution error
I wanted a domain for my website and end up analyzing a number of different hosting providers but I think bluehost is better than others with respect to ease of use and reliability. Unfortunately they do have a higher prices which I would want their team to revise as other competitors are cheaper. Beside this affordability factor, it is the best option.
Called today July 3, my husband had passed June 8, He had just renewed for 2 years May 22. They REFUSED to give any sort of refund; instead they sited their refund policy, which I had missed by a week (this grieving widow is BUSY). I find this unacceptable.
So far it's has been great and the site is easy to use and well coordinated.
Purchased a website and it's not working immediately... Contacted customer service and I HAVE TO WAIT 8 HOURS TO USE SOMETHING I WANTED THIS MINUTE. NOT COOL YOU RUINED MY WHOLE PROJECT LAUNCH
I have all accounts and domains recorded but it's always hell to login - even when I copy and paste user names and passwords. I keep getting error messages. I can't login through chrome AT ALL- only Safari.
A major flaw in Bluehost is their support system. Usually in chat but it can at times occur with phone CSRs as well. You either get one that is very knowledgeable- or some that just plain stupid. Many have a problem understanding just what the problem is you're trying to tell them. Also once you get a good CSR but it's an ongoing issue, there is no way to get that same CSR back again. I'm transferring all my domains away from my VPS and killing the VPS for that reason.
As a beginner, some parts are pretty complicated and hard to navigate.
I am finding it difficult to grasp how I am to set up a blog on my site. How do I do this?
Hard to set up. Had to call tech support so they fix a DNS and what not. It takes up to 5 hours to be effective.
Too much hustle.
I cannot figure out how to create my website. I am paying for zero web time.
Website not working anymore. Something with DNS I think
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members