From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Why have you made it so complex to reach your page?
The billing system is super annoying. "Renew" button did not work. No invoices were emailed. Notices that a payment did not go through do not provide any details, just a log in link - this is annoying when one has multiple accounts and services.
At last I succeeded in the renewal of our website support. But it was very difficult to understand how to do it. Not any information when I did a bad clic.
Glad to see my password worked. Now to migrate from premium server
You will not answer me on the chat without 5,000 irrelevant questions first~!~!~!~!~!~!
I can't access my list of domains anymore. Can't add domains to my account or any of my reseller accounts either
The New update? The UI? Is absolutely terrible for individuals with upgraded accounts
I was able to get a chat assistant immediately to attend to me.
It's a learning curve for an ambitious solopreneur but I'm enjoying the experience. I hope to help others do the same
All my websites and server is down, 27 hours and I get no support
Website migration hasn't been super smooth and customer service takes longer than expected due to communication barriers and misunderstandings
Been easy to do things, new to web hosting but learning, and the questions I ask were answered quickly in chat
Wrong billing and refund and lack of support of customer care
I've had an issue that's taken hours of my time to solve and it still is open
I have to contact support for any error and they don't explain enough the problem!
I tried to set up a PIN as requested, I entered a valid 6 digit PIN, and received an error message saying "Something went wrong" and so I had to skip securing my account.
It is Ok so far. My-account login I think it became more secure after activating phone authentication
Annoying upselling, "create PIN" wouldn't accept the PIN I created even though it said it was valid.
I wanted to downgrade to Basic Plan but was told I couldn't. Three years the performance of my Wordpress site with the current plan was horrible, so I left. Customer support was horrible. Now I'm moving my remaining static web site to another hosting service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members